Nordictrack UK Arvostelua 

1 722
TrustScore 4/5 tähteä

3,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

All the North truck machines are really good what is annoying? They don’t let you use any of your equipment like iPad or your accounts. YouTube. Any other thing you have to pay their membership when y... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

The frame cracked twice on my X32i treadmill. The first time after 10 months they replaced the treadmill. 3 months after getting new treadmill they refused to honour the 1 year warranty and refused to... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Always had a great service from the team, shout out specifically to Becky from the sales team for helping with some great deals. Always reach out, if you don’t ask you don’t get. Treadmill and Rowi... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Quick delivery, easy to setup and super fun to use. Being fully automatic with the adjustments done by the ifit trainer really helps you to push yourself and immerse yourself into the workout. Use al... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kuntolaitemyynti

Tietoja yrityksestä Nordictrack UK

Yrityksen kirjoittama

NordicTrack knows how to provide premium personal training at home because we’ve been perfecting it for years. Every treadmill, exercise bike, elliptical, or rower we create transforms how you experience fitness from the feel of the treadmill cushion to tracking apps that sync with your machine and extraordinary personal training programs created by the top trainers in the business. Our iFit experience is something special, and we want you to experience it everyday.
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Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 68 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,8

Kaikki arvostelut

(1 722)

109 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Brilliant rower

Brilliant rower, smooth, stable and I find the seat very comfortable. The foot rests are amazing comfortable and very easy to adjust. The TV screen is clear bright and easy to use with many great features. The ifit is what let's it down somewhat, the classes are very good and instructors amazing, the down sides are however the search engine is horrendous, if you set your own row you are limited to what you can set up for example my favourite time is Kevin Scott's tabita row which you can't replicate and the screen for your own row is just a 400 meter running track, very poor and boring

19. kesäkuuta 2025
Saanut 5/5 tähteä

The Tour De France bike is an amazing…

The Tour De France bike is an amazing bit of kit and coupled to the wide ranging Ifit workouts it's enabled me to improve my bike fitness and make it interesting and informative at the same time

19. kesäkuuta 2025
Nordictrack UK-logo

Vastaus yritykseltä Nordictrack UK

Hi Kev, thank you for the time to leave a review we are delighted to hear how happy you are with the your Tour De France bike and the iFIT programmes. Kind regards, NordicTrack UK

Saanut 5/5 tähteä

Easy to set up payments and organise …

Easy to set up payments and organise delivery date of choice. Delivery company put the bike exactly where I wanted it!

13. kesäkuuta 2025
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Vastaus yritykseltä Nordictrack UK

Hi Craig, thank you for taking the time to leave a review we really appreciate this. Kind regards, NordicTrack UK

Saanut 3/5 tähteä

Solid machine but high subscription costs prevent full access

I thought that the buying process was easy, 0% interest made a big difference. Delivery was ok, i got a lot of emails about delivery and the delivery partner could have a better system. My delivery came in 3 different delivery days which was annoying. Treafmil, weights and then accessories. The delivery of the treadmill was fine and they took it to the room i asked.

Setup i needed help as i am visually impaired but it was pretty straightforward. It is a sturdy and heavy maching which is what i wanted. I am 6ft nearly 100kg and can run pretty fast sprints and the things is rock solid.

My only gripes are
Everything is all tocuh and has not other ways of increasing or decreasing speed. I cant see the controls properly so on the cross bar i have had to put little rubber things to make it tactile so i know where to push.

The screen has too much content to see at once. Again this is only an issue for visually impaired people.

The cost of the IFIT subscription is high and the frustrating thing is without it i cant even use third party apps, Additionally, the amount of apps i saw furing my free trual as limited and i could find things like BBC or Sky news. If you dont pay the high subscrition you can only use the running track mode. I dont expect access to created content but i do expect access to other apps. After paying about £3k for this i would expect a longer complimentary eubscription or more access to 3rd party apps.

I really wish there was a high contrast mode which would help people like me.

16. kesäkuuta 2025
Saanut 1/5 tähteä

Nordictrack products are very poor…

Nordictrack products are very poor quality. My experience of ordering, customer service and delivery of a disappointing product has made me want to warn others to avoid Nordictrack purchases and look elsewhere.

10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Nordictrack UK-logo

Vastaus yritykseltä Nordictrack UK

Hi, we are sorry to receive your review. Our sales and customer service teams are always on hand to offer assistance and every representative of NordicTrack will always try to help our customers in any way they can. We are unable to find any details about your purchase or interactions with us and you did not respond to our request for further information so we are unable to provide you any assistance via TrustPilot I'm afraid. If you would like to reach out though to discuss your experience we would like to speak with you further and hopefully put things right if anything has gone wrong for you following a purchase.
Kind regards, NordicTrack UK

Saanut 5/5 tähteä

Delivered on time

Delivered on time, kept up to date with information

30. toukokuuta 2025
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Vastaus yritykseltä Nordictrack UK

Hi, thank you for taking the time to leave a review we really appreciate this. Kind regards, NordicTrack UK

Saanut 5/5 tähteä

Great experience to date. Delighted with our recent purchase of…

Delighted with our recent purchase of the Nordictrack bike.
It took me a while to build the bike, a couple of hours, but the instructions are pretty clear.
Once built, the bike is really good quality and is whisper silent in operation.
The purchase of an ifit membership is an absolute must, otherwise, you are missing out on all the instructor led rides, exercises etc which are surprisingly very effective in motivating you through your ride.
It’s still early days but really enjoining it so far.
There’s a couple of us using it so I do need how to work out the “family” use so we can all see our respective progress.

5. kesäkuuta 2025
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Vastaus yritykseltä Nordictrack UK

Hi Ellis, thank you for taking the time to leave a review, we are delighted to hear how much you are enjoying all iFIT has to offer on your new Bike. Kind regards, NordicTrack UK

Saanut 1/5 tähteä

Poor quality treadmill and terrible customer service

Bought a Nordic Track / iFit treadmill for £2499. The supporting frame snapped just after a years use, leaving the treadmill non functional. I told Nordic Track about the issue and they refused to assist with the repair or replacement of the treadmill. Very disappointing as I only had just over a years worth of use. I would expect a safer and better quality from a premium treadmill product. Poor customer service and product not fit for purpose.

15. toukokuuta 2025
Oma-aloitteinen arvostelu
Nordictrack UK-logo

Vastaus yritykseltä Nordictrack UK

Hi Chloe, thank you for providing us with further information to help us find your details in our system.
We are extremely sorry to hear of the experience you've had with your treadmill. All of our machines benefit from our standard 12 month Manufacturer's Warranty, which warrants the product to be free from defects in workmanship and material under normal service and conditions for a period of 12 months from the date of original purchase or delivery.
In order to qualify for any Warranty extensions, all our products must be registered with us within 28 days of purchase or delivery.
This information is provided in both the assembly and usage instructions and in the products Warranty booklet, which are provided in the box with every machine and we do encourage our customers to ensure they take a few minutes of their time to register their machine with us so they can receive this full extended warranty, free of charge. Regrettably we do not hold any registration details for your machine therefore sadly the machine's standard warranty would have expired in October 2024. We are more than happy to put you in touch with a local NordicTrack repair engineer who can provide you with a quote for the repair of your treadmill. Please do feel free to reach back out to our customer service team if you would like more information and we will be more than happy to provide this.
Thanks, NordicTrack UK

Saanut 5/5 tähteä

Excellent customer care the moment we…

Excellent customer care the moment we ordered to the day it was delivered in unison with Transmec who installed the machine. The machine itself is definately quality and does not disappoint. Well done to the whole Team. Would highly recommend.

30. toukokuuta 2025
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Vastaus yritykseltä Nordictrack UK

Hi Sandra & Craig, thank you for taking the time to leave a review we really appreciate this. It's great to hear how happy you was with the order from the moment you ordered to the moment this was delivered. Kind regards, NordicTrack UK

Saanut 3/5 tähteä

Gutted…then

Gutted.
Felt id done my homework read the reviews, knew what I thought was historic issues and went with the x24 stupio bike. £1899 is not cheap for anyone and takes a lot of time to earn that money! Built it, switched it on, connected to wifi and the screen just blinks for a few minutes then crashes and software starts a new download. Response from ifit has been excellent so far ( answered the phone , sent me an email) however you don’t spend this amount of money to now spend hours trying to resolve ( I’m meant to be training )
I’ve update my review to 3 stars because the respond from the CS / tech team was excellent and the bike seems to be working well. I shall update again in next 2 weeks, if the product is as good as the service response I could get to 5

3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Nordictrack UK-logo

Vastaus yritykseltä Nordictrack UK

Hi Mike,
We are very sorry to hear you experienced some technical issues with the software on your new X24 Studio Bike. We haven't heard from you since the 4th June so hopefully all is now resolved and you're enjoying your training on your new bike! Please let us know how you're getting on and of course, if there is anything we can help you with please don't hesitate to get in touch!
Thanks, NordicTrack UK

Saanut 5/5 tähteä

Excellent Experience I’m running everyday

I’m genuinely impressed with both the service and the product. Ordering online was straightforward and hassle-free, with great communication throughout. The delivery team (all three of them!) were brilliant — friendly, efficient, and incredibly helpful in getting the heavy machine safely into place.

As for the treadmill itself, it’s outstanding. The iFIT trainers are a game-changer — engaging, motivating, and the way the treadmill automatically adjusts speed and incline to match the terrain is just fantastic. It makes every run feel like a real-world adventure, whether I’m tackling hills or cruising through scenic routes. Highly recommend both the product and the service from start to finish!

2. kesäkuuta 2025
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Vastaus yritykseltä Nordictrack UK

Good afternoon David, thank you for taking the time to leave a review we are delighted to hear how happy you was with the whole order process from start to finish. We really appreciate your 5 star review. Kind regards, NordicTrack UK

Saanut 5/5 tähteä

Great bike

Great bike. Very comfortable and easy to use. The incline / decline system works well and the fan built in is very good. ifit is a really good training product too. Just getting started but so far, very impressed.

30. toukokuuta 2025
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Vastaus yritykseltä Nordictrack UK

Good morning, thank you for taking the time to leave a review we are delighted to hear you are enjoying your new bike. Kind regards, NordicTrack UK

Saanut 5/5 tähteä

Great treadmill with iFit and a large…

Great treadmill with iFit and a large screen for an excellent interactive workout!

30. toukokuuta 2025
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Vastaus yritykseltä Nordictrack UK

Hi Ben, thank you for taking the time to leave a review we really appreciate your 5 star review. Kind regards, NordicTrack UK

Saanut 5/5 tähteä

Outstanding Customer Service

I am currently awaiting delivery of my NordicTrack cardio equipment, but to date it's been refreshing dealing with an employee and Company that appear to want to help and go beyond the Customers expectations, which these days is very rare. When e-mailing Becky from the Direct Sales Support Team, she has responded promptly, in a friendly professional tone and answered the many questions I asked.

Having had this experience I am even more excited to receive the equipment and try it out.

20. toukokuuta 2025
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Vastaus yritykseltä Nordictrack UK

Hi Andy, thank you so much for sharing your experience, we really appreciate the feedback and hope you enjoy your new NordicTrack fitness equipment! Please don't hesitate to reach out if there is anything we can do for you in the future.
Kind regards, NordicTrack

Saanut 1/5 tähteä

Software SCAM

All their machines are loaded with iFit. Comes free for a year, then £350 a year from then on. If you don't renew your membership, your machine doesn't work. I wouldn't buy their machines unless you are happy investing thousands of pounds of the 10 years warranty.

16. toukokuuta 2025
Oma-aloitteinen arvostelu
Nordictrack UK-logo

Vastaus yritykseltä Nordictrack UK

Hi Jonathan, I'm afraid you are incorrect here with regards to the machine's use without an iFIT membership. You can still use your machine in manual mode with a free account and you still have access to the main functions of the treadmill - an iFIT membership enhances your experience and allows you access to the premium content. If you would like to speak with us to gain clarity on this please feel free to get in touch!
Thanks - NordicTrack UK

Saanut 5/5 tähteä

Great product

Easy, hassle free, quick delivery, great product

21. helmikuuta 2025
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Vastaus yritykseltä Nordictrack UK

Hi, thank you for taking the time to leave a review we really appreciate your 5 star review. Kind regards, NordicTrack UK

Saanut 1/5 tähteä

Aggressively hides basic functionality behind hefty subscription fee

£2,000 should buy a treadmill that works the moment you finish tightening the last bolt. Instead, my NordicTrack Commercial 1250 was literally held hostage by iFit’s paywall — the console refused to start unless I signed up for the paid subscription.

What went wrong

Dead on arrival. After a four-hour build the machine booted straight into an iFit “subscribe now” screen; even a factory reset couldn’t break the loop.

Absurd “solution.” Support told me to dismantle the 100 kg unit so they could ship a replacement. The fault was never hardware — it was their own software lockout.

Email-only support. A promised engineer within 21 days never showed while the treadmill gathered dust.

Pointless engineer visit. When someone finally arrived, they just killed Wi-Fi to bypass the paywall, stripping every smart feature I’d paid for.

One-click fix… after a month. Eventually iFit flipped a server switch so a free account could unlock the console to bring it to life. That five-minute tweak came after four weeks of stone-walled emails and wasted time. However, streaming services such as Netflix and Prime remain held to ransom behind their paywall. My children would have used this treadmill if these functions were active. There is nowhere to even rest a device such as tablet or a phone. So my children are not incentivised.

Why this is a one-star product

NordicTrack aggressively pushes iFit and withholds basic functionality to strong-arm you into an extra monthly fee.

Streaming apps like Netflix and Prime Video, which cost them nothing to enable, sit behind that paywall.

Customer service prioritises upsell over fixing problems; the treadmill works great mechanically only once you’ve survived their ransom process. But imagine buying a TV and then having to pay a subscription for the smart features. Without the hefty subscription fee, the smart screen is limited to bargain basement features.

Bottom line: Excellent hardware, disgraceful business model. I won’t buy NordicTrack ever again, and I wouldn’t recommend them to anyone who values straightforward, customer-first support. I would actively discourage anybody using this company.

18. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Bike is great

Bike is great. Trainers are encouraging and make you want to do the next ride.

24. huhtikuuta 2025
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Vastaus yritykseltä Nordictrack UK

Hello Mark, thank you for taking the time to leave a 5 star review we really appreciate this. Kind regards, NordicTrack UK

Saanut 5/5 tähteä

Second to none.

Super fast delivery to the room I wanted it in. Easy to follow instructions to assemble. The build quality is second to none. I have been using the running machine for two weeks now and can fault it. The ifit training is also fantastic especially for me who is getting back into fitness.

8. huhtikuuta 2025
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Vastaus yritykseltä Nordictrack UK

Hi Alexander, thank you for taking the time to leave a review it's great it's great to hear how easy your machine was to put together and how much you are enjoying the workouts. Kind regards, NordicTrack UK

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