Terrible customer service and poor quality device. Cheap chinese goods not quality Nordic products as advise. Long delivery times and poor quality heavy massager. Not ergonomic at all, heavy to hold a... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Although I won’t be purchasing this item I am grateful for the info Rex send me, he was quick to respond and gave very detailed explanations. I’m sure this item will be great for at home users, I own... Näytä lisää
Although I haven’t used the unit much I was going to cancel my subscription to the oil. Kristina gave me great advice and helped me to pause my subscription for the foreseeable and she also gave me a... Näytä lisää
I did have issues with receiving and the tracking of my order but Erika on the customer service team was quick and very responsive with my concerns. i received my order and happy with just a few uses... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Nordic Sculpt
Yrityksen kirjoittama
Our team is here to help—and we take every issue seriously.
If you’re experiencing a problem, please reach out to us at support@nordicsculpt.com and we’ll sort it out shortly.
NordicSculpt is rooted in the belief that everyone deserves access to body care solutions that truly deliver results without the complexity or the clinic visits.
Our journey began in the innovative spirit of Scandinavia, with one simple vision: to transform high-tech and proven body care technologies from doctors and clinics into simple and effective at-home products. Our team of dedicated entrepreneurs, experts, and engineers works with a leading high-tech lab to transform proven technologies from doctors and clinics into easy-to-use body care products that bring clinical results into your home. Our patented products are designed to solve real body challenges like body fat, loose skin, cellulite, and stretch marks.
We invite you to join NordicSculpt, where high-tech and proven body care technologies are transformed into simple and effective at-home products.
Start your journey with us to achieve a more beautiful and attractive body with confidence today!
NordicSculpt is rooted in the belief that everyone deserves access to body care solutions that truly deliver results without the complexity or the clinic visits.
Our journey began in the innovative spirit of Scandinavia, with one simple vision: to transform high-tech and proven body care technologies from doctors and clinics into simple and effective at-home products. Our team of dedicated entrepreneurs, experts, and engineers works with a leading high-tech lab to transform proven technologies from doctors and clinics into easy-to-use body care products that bring clinical results into your home. Our patented products are designed to solve real body challenges like body fat, loose skin, cellulite, and stretch marks.
We invite you to join NordicSculpt, where high-tech and proven body care technologies are transformed into simple and effective at-home products.
Start your journey with us to achieve a more beautiful and attractive body with confidence today!
Yhteystiedot
4,3
Erinomainen
607 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Customer Service
Kristina and Jhon were incredibly helpful and supportive throughout this process. They both handled my issue quickly, kept me informed, and made everything easy and stress‑free. I really appreciate their help and great customer service. Thank you again!
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Sally,
Thank you so much for the 5-star review! I’m happy to hear that Kristina and Jhon worked together to make your experience smooth and stress-free.
We know that having multiple people involved can sometimes be confusing, so I’m glad they kept you well-informed and resolved everything quickly. I’ll be sure to share your kind words with both of them! Please remember that you can contact our support anytime at support@nordicsculpt.com if you ever need further help or have more questions.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Fake company
This company is based in China. Ships items weeks after the estimated delivery time. The products are cheap designs you can buy for 1/8 of the price elsewhere. They don't provide the free gifts and 100 day guarantee is false. Luckily I paid via PayPal and have been assured that I will get a full refund. But the company are dragging out the process. Please look up online as they are banned from trust pilot for fake reviews.
I intend to post this constantly until they authorize my refund.
Luckily PayPal sided in my favor and granted a refund. Despite the company trying to refuse this.
As for the reply to this review. I have been emailing back and forth for weeks so they know my email and order number. I ordered direct so no. There is no chance that a fake company is involved.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Hannah,
I am sincerely sorry to hear about this experience, but I would like to clarify some information to help you. After a thorough search, we cannot find an account or order under this name or email in our system. It is very common for 'copycat' websites to use our name and images to sell low-quality imitations, which often leads to the shipping delays and missing gifts you described. We are an active and verified brand, and we want to ensure you are dealing with the official Nordic Sculpt.
I have reached out to you personally via the email provided here to investigate this further. If you can provide your order number, I would be glad to help you resolve this and improve your experience, even if you accidentally purchased from a different site.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
I finally received the product after…
I finally received the product after almost 4 weeks of waiting for it. Jhon was very helpful and was able to check on my order. Since I just received my order I’ll be trying it and let you know how everything goes. I’m giving 4 stars only because it took too long to get it. My star rating might change after I try the product for a month.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi there,
Thank you for the 4-star review! I’m so glad to hear that Jhon was able to assist you and keep you updated while you waited for your order to arrive.
I sincerely apologize for the delay in shipping. We always aim to get our products into our customers' hands as quickly as possible, and I appreciate your patience during those four weeks.
We are excited for you to start your journey! Please remember that you can contact our support anytime at support@nordicsculpt.com if you have any questions during your first month of use. We look forward to hearing about your results!
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Good customer service from Erika
Good customer service from Erika. I had emailed as tracking wasn’t showing, she replied quickly and went further 2 days later to email again checking I had received it 👍
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Julie,
Thank you for the 5-star review! I’m so happy to hear that Erika not only cleared up your tracking query but also took the extra step to follow up and ensure your parcel arrived safely. 👍
We aim for that level of proactive care with every order. Please remember that you can contact our support anytime at support@nordicsculpt.com if you ever need further help or have questions as you start using your order!
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Nordic sculpt
Had an issue with the machine and contacted nordic sculpt within 24h I had a very quick response and within 48h my issue was resolved...I cannot say enough how helpful all of customer service was especially Erika she delt with the issue straight away and all was resolved 👏👏definitely 10/10....thank you
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Esther,
Thank you for the 10/10 rating! I’m so impressed to hear that your issue was fully resolved within 48 hours. Erika is fantastic at jumping into action, and I’ll be sure to pass your high praise along to her and the rest of the team. 👏👏
We want your experience with your machine to be seamless, so please remember that you can contact our support anytime at support@nordicsculpt.com if you ever need further help or have questions.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Nordic revue
Kristina got back to me very quickly and offered help whenever I need.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Joanne,
Thank you for the 5-star review! I’m so glad to hear that Kristina got back to you quickly and made sure you felt supported.
We aim to be there for our customers every step of the way, so it’s great to know she hit the mark! Please remember that you can contact our support anytime at support@nordicsculpt.com if you ever need help or have more questions as you use your device.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Great Customer service From Rex..
Great Customer service From Rex... Thank you for you're help and support. :)
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi RBS,
Thank you for the 5-star rating! I’m so happy to hear that Rex provided the help and support you needed. We love seeing that smiley face!
I’ll be sure to pass your thanks along to him—it really motivates the team. Please remember that you can contact our support anytime at support@nordicsculpt.com if you ever have more questions or just want to share your progress.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Brilliant customer service
Brilliant customer service, my Nordic sculpt device broke and they quickly responded and sent a replacement. They recently contacted me to hear about my experience and results after approximately 6 weeks of using Nordic sculpt. I haven’t yet started seeing noticeable improvements and Rex from customer service promptly answered my questions and also sent me recommendations. I will follow their advice and post a review in a couple of weeks regarding my results.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Fi,
Thank you for this detailed 5-star review! I’m so glad to hear that Rex has been such a great support, from quickly handling your replacement to providing expert recommendations for your 6-week progress check-in.
Results can vary, and sometimes a few personalized tips are all it takes to get things moving. I’ll be sure to pass your feedback to Rex—he’ll be excited to hear how you get on! Please remember that you can contact our support anytime at support@nordicsculpt.com if you have more questions as you follow those recommendations.
We look forward to your next update!
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Replacement
I bought my hand set November last year and it has just broken. I immediately emailed and Rex sorted my problem out immediately with a replacement. Rex was very efficient and professional aswel as extremely helpful so thank you Rex!
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Danielle,
Thank you for the 5-star review! I’m so glad to hear that Rex was able to step in and provide such an efficient and professional solution for you. We stand by the quality of our handsets, and I'm happy we could get a replacement sorted out immediately.
I’ll be sure to share your thanks with Rex! Please remember that you can contact our support anytime at support@nordicsculpt.com if you ever need further help or have questions about your new device.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Thank you Kristine for all you support…
Thank you Kristine for all you support and quick reply. Your customer service is way and beyond.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Karen,
Thank you so much for the 5-star review! I am glad to hear that Kristina provided such exceptional support and quick replies.
"Above and beyond" is exactly what we strive for, and I’ll be sure to share your appreciation with her! Please remember that you can contact our support anytime at support@nordicsculpt.com if you ever need further help or have questions about your device.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Top notch customer service
I received my order and only part of it had shipped. I was unaware that it was being sent in two parts. I emailed the support team with my concern that I was missing a product and had a response right away. She explained the situation, apologized and assured me that it was on its way. My correspondence with Kristina was first class customer service. Great company
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Lisa,
Thank you for sharing your experience! I’m so glad Kristina was able to provide first-class service and clear up the confusion regarding your split shipment. We sometimes ship items separately to get them to you as fast as possible, and I’m happy to hear you felt well-supported throughout the process.
I’ll be sure to pass your kind words along to Kristina! Please remember that you can contact our support anytime at support@nordicsculpt.com if you need an update on the second part of your order or have any other questions.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
I had an issue with a delivery
I had an issue with a delivery. When I contacted Nordic Sculpt I received a reply back under 24 hours. The customer service I received from all the team at Nordic Sculpt was very friendly and efficient, especially from Kristina who was truly amazing and went above and beyond to help me. I can honestly say I highly recommend Nordic Sculpt to anyone thinking of buying any of their products
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi there,
Thank you so much for this incredible recommendation! I’m thrilled to hear that our team—and especially Kristina—was able to turn a delivery issue into such a positive experience for you.
We know how important a quick and friendly response is, so it’s great to know we met the mark. I’ll make sure Kristina gets the recognition she deserves for going above and beyond! Please remember that you can contact our support anytime at support@nordicsculpt.com if you ever need further help or have questions about your products.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Great customer service
Great customer service , Kristina is brilliant and great product
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Duygu,
Thank you so much for the 5-star review! We are so happy to hear about your experience with Erika. She is a valued member of our team, and I will be sure to pass along your thanks for her amazing service and prompt support.
It's our goal to make sure you feel supported every step of the way with your Nordic Sculpt device. Please remember that you can contact our support anytime at support@nordicsculpt.com if you ever need further help or have more questions!
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
I want to thank Erika for her amazing…
I want to thank Erika for her amazing service and prompt response and support to me on my Nordic scuplt device. Very thankful to her for all she did.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Sassy,
Thank you for the 5-star review! I am so happy to hear that Erika provided such amazing service and was there to support you with your Nordic Sculpt device.
Prompt responses are something we take a lot of pride in, and I’ll be sure to pass your heartfelt thanks along to her—it will definitely make her day!
Please remember that you can contact our support anytime at support@nordicsculpt.com if you ever need further help or have more questions as you continue your journey.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Great customer service
I had a query about how to use the device I bought. Rex replied immediately and I was really happy with how detailed, Informative and knowledgeable he was.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Sara,
Thank you for the fantastic 5-star review! I’m so glad to hear that Rex was able to provide the detailed and knowledgeable support you needed to get started with your device.
We want you to feel completely confident using your Nordic Sculpt, so it’s great to know Rex’s insights hit the mark! Please remember that you can contact our support anytime at support@nordicsculpt.com if you need further help or have more questions as you continue your journey.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
3 weeks and counting...
I ordered this product 3 weeks ago and, after 8 or 9 days I emailed requesting an update on order. I was then told that the smart pads were out of stock (which should have been stated on their website). Then I was told my order would be shipped and then told it was being handed over to the local courier. I received a tracking number 8 days ago (and for 8 days it has stated 'parcel is being prepared by the shipper). After 3 weeks, I am frustrated as I have received regular emails with 'updates' and 'promises' and yet still I wait.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi there,
I am sincerely sorry for the frustration and the delay you’ve experienced. I completely understand how disappointing it is to see a tracking number stay at the 'preparing' stage for over a week, especially after being patient with an out-of-stock item. This is not the standard of service we aim for.
I have already shared your feedback with our logistics team to investigate why your parcel was held up after being handed over to the courier.
I would like to personally handle this for you to make things right. Please email us at support@nordicsculpt.com and put 'ATTN: ARNOLD' in the subject line. I will personally look into your order status and find a solution to improve your experience with us immediately.
I look forward to hearing from you so I can get this sorted.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Customer service were brilliant with my…
Customer service were brilliant with my query. Erica went out of her way to help.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Nicola,
Thank you so much for the 5-star rating! We are glad to hear that Erika went out of her way to assist you.
We pride ourselves on our support, and I’ll be sure to pass your kind words along to her—it will truly make her day! Please remember that we are always here for you; feel free to contact our support anytime at support@nordicsculpt.com if you need help or have further questions.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Excellent Customer Service
Although I had a problem with my device the customer service was excellent. I dealt with Kristina and her customer service was great. These things happen and a replacement is on its way without any hassle.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Caroline,
Thank you so much for the 5-star review! We are so pleased to hear that Kristina was able to provide such excellent, hassle-free service for you.
While we always strive for perfection with our devices, as you noted, 'these things happen'—and our goal is to make the solution as smooth as possible when they do. I will be sure to share your kind words with Kristina; she’ll be thrilled to know she turned a tricky situation into a great experience for you!
Your replacement is on its way, and we hope you absolutely love it. If you need anything else once it arrives, please don't hesitate to reach out to us at support@nordicsculpt.com.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
I recently had an issue with my device…
I recently had an issue with my device & was assisted by Rex, who provided outstanding service. He was incredibly prompt in responding & resolved the problem quickly & professionally. It is rare to experience such efficient seamless support, & I was genuinely impressed. Rex is a real asset, & his commitment to delivering excellent customer service truly stands out. Thank you Rex .
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi Maree,
Thank you so much for the 5-star review! We are absolutely delighted to hear about the outstanding service you received from Rex.
Rex truly prides himself on providing prompt, professional, and seamless support, and hearing that you were genuinely impressed is the best feedback we could hope for. We completely agree—Rex is a real asset to our team, and I will be sure to share your wonderful words with him today!
It’s our goal to ensure that any issue is resolved quickly so you can get back to enjoying your Nordic Sculpt device. If you ever need anything else in the future, please don't hesitate to reach out to our support team at support@nordicsculpt.com.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Fast response Jhon answered my query…
Fast response Jhon answered my query quickly and concisley! Thanks
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordic Sculpt
Hi CR,
Thank you for the 5-star review! We are so pleased to hear that Jhon was able to get back to you so quickly and provide the clear, concise answers you needed.
Jhon takes great pride in being efficient, and I’ll be sure to pass your 'thanks' along to him—it will definitely make his day!
If you ever have more questions as you continue your Nordic Sculpt journey, please feel free to reach out to our support team anytime at support@nordicsculpt.com.
Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt
Trustpilot-kokemus
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Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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