La mia Nokoblaze è stata spedita in anticipo e l’ho ricevuta in 24 ore, ben imballata, ma con una piccola ammaccatura alla canna. Ho segnalato via WhatsApp il problema chiedendo come potevo far copr... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Dopo quasi nove mesi di utilizzo posso dire solo bene della mia magma. La geometria del telaio in carbonio e la posizione in sella permettono pedalate comode e piacevoli . Abitualmente percorro circa... Näytä lisää
Yritys on vastannut
Habe heute mein Noko Vulcano nach ca. 15 Werktagen erhalten🙂. Kam super verpackt an, Rad ist gut eingestellt, Verarbeitung ist exzellent und die Lackierung top. Gewicht und Fahreigenschaften sind... Näytä lisää
Yritys on vastannut
Ho acquistato una delle loro e-gravel bike, la nokovulcano. Bici fantastica. Dal primo istante ho notato la qualità costruttiva. Componenti di marca. Un vero prodotto made in italy. Bici legge... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
NOKO è una sofisticata e-bike Made in Italy pensata per i tuoi spostamenti quotidiani. È la soluzione più cool, performante ed ecosostenibile per muoverti più velocemente sia in città che fuoristrada. Il nostro obiettivo è superare le aspettative anche dei ciclisti più esigenti attraverso una e-bike che combina il design italiano e la tradizione ciclistica con componenti da corsa premium per un uso quotidiano, offrendo al ciclista risultati prestazionali misurabilmente migliori. Il progetto NOKO promuove la mobilità sostenibile, attenta all'ambiente, all'inquinamento e al risparmio energetico, e incentiva l’uso della bicicletta per mantenersi in forma offrendo la possibilità di coprire distanze maggiori in tempi più brevi. Il progetto contribuisce anche alla crescita dell'occupazione nel territorio italiano, con l'obiettivo di continuare ad investire nelle risorse umane, in una prospettiva di crescita aziendale.
Yhteystiedot
Contrada Pezzamandra snc, 95045 , Misterbianco, Italia
- +39 366 67 268 60
- customercare@nokobike.com
- nokobike.com
4,4
Erinomainen
234 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Tutto molto bello.
25. kesäkuuta 2023
Vastaus yritykseltä NOKOBIKE
Ciao Paolo,
Grazie davvero per il tuo feedback positivo! Siamo davvero felici che tu sia soddisfatto della tua e-bike NOKO.
Non vediamo l'ora di sapere di più sulle tue avventure in sella alla tua NOKO!
NOKO Team
Reliable product description and…
Reliable product description and delivery timing!
18. lokakuuta 2023
Vastaus yritykseltä NOKOBIKE
Hello C.D. Maier,
Thank you for your feedback! We're glad to hear that you found our product description reliable and that the delivery timing met your expectations.
If you have any more feedback or need assistance in the future, feel free to reach out. We're here to help!
NOKO Team
Amazing bike - terrible support
The bike is amazing. However there were significant delivery delays (several weeks) and the customer support was not reachable through any channel and no information was provided about the expected delivery date. I had to reach out to Noko's press office and threaten them with negative press to get a response. Some of the extra parts that were shipped with the bike were also the cheapest they could find on the market (for example the small orange reflectors that go among the spokes, they were not even compatible).
But again, these are small negative things compared to how good the bike is. The ride feels as good as much more expensive bikes, it's an amazing bike for this price.
30. huhtikuuta 2024
Vastaus yritykseltä NOKOBIKE
Dear Denes,
Thank you for your feedback. We sincerely apologize for any inconvenience caused by the difficulty in reaching our customer support and the delays in response. Ensuring timely assistance is a top priority, and we regret that we fell short of this commitment in your case.
We are pleased to hear that you are enjoying the e-bike and that it exceeds your expectations in terms of ride quality, despite the initial challenges. Your satisfaction with the e-bike itself is paramount to us.
Your feedback is invaluable, and we will certainly pay closer attention going forward. We trust that you will find our customer service improves over time based on your overall experience.
Should you have any further questions or feedback, please feel free to contact us directly.
Happy cycling!
Recommended
I have been riding the Noko Urban Ebike for over six months now. Very satisfied so far. The bike was delivered in good condition and the final assembly was very easy to carry out. Noko's customer service responds quickly and ensures quick follow-up to your questions. As far as I am concerned, it is a nice company to do business with, not only because of their bicycles but also as a company itself. Recommended!
25. kesäkuuta 2024
Vastaus yritykseltä NOKOBIKE
Hello Hans,
Thank you so much for sharing your positive experience with the NOKOURBAN E-bike after over six months of riding. We're thrilled to hear that you are very satisfied with your bike. It's fantastic that the bike arrived in good condition and that the final assembly was straightforward for you.
We greatly appreciate your kind words about our customer service. Ensuring quick responses and effective follow-up to your questions is something we prioritize, and we're delighted that you've had such a positive experience with us.
It means a lot to us that you find Noko not only a provider of great bicycles but also a company that values customer satisfaction. Your recommendation means the world to us!
Should you have any further questions or need assistance in the future, please do not hesitate to reach out. We are here to ensure your continued satisfaction and enjoyment of your Noko Urban E-bike.
Thank you once again for choosing Noko. We look forward to serving you again and continuing to exceed your expectations.
Warm regards,
NOKO Bike
NOKO Urban - ein prima Bike
Fahre nun ca. 1 Jahr und 2600 km das Noko Urban. Zuhause sowie in einigen Urlauben macht das Bike sehr viel Spaß und ist sehr zuverlässig.
Nebenbei gibt es sehr viele Gespräche (Fachsimpeln) mit anderen Bikern und Menschen, die einfach nur Fragen haben zum Bike!
Der Service vom Team von NOKO ist echt super.
Ich würde es jederzeit wieder kaufen!
25. kesäkuuta 2024
Vastaus yritykseltä NOKOBIKE
Hello Karl,
Thank you so much for sharing your experience with the NOKOURBAN after one year and 2600 km of riding! We're truly delighted to hear that your NOKO e-bike has brought you so much enjoyment and proven to be incredibly reliable, whether at home or during your vacations. It's wonderful to know that it has sparked engaging conversations with fellow cyclists and curious onlookers alike!
We deeply appreciate your kind words about our team's Customer Care. Providing exceptional support is a top priority for us, and we're thrilled that you've had such a positive experience with NOKO.
If you ever need assistance or have further questions about your bike, please don't hesitate to reach out. We are here to ensure your complete satisfaction.
Thank you once again for choosing NOKO. We look forward to serving you again in the future.
Happy cycling!
NOKO Bike
Absolutely gorgeous bicycle
The bicycle was quickly assembled and delivered. The quality of the product seems to be very high and I love the deep green colour. The communication with the seller was efficient and sufficient.
10. kesäkuuta 2024
Vastaus yritykseltä NOKOBIKE
Dear Dan,
Thank you for your wonderful review and for awarding us 5 stars! We are thrilled to hear that you are pleased with the quick assembly and delivery of your bicycle.
We take great pride in the high quality of our products, and it's fantastic to know you love the deep green color. Efficient communication with our customers is a top priority for us, and we’re delighted that you found it satisfactory.
Thank you once again for choosing us. Enjoy your new ride!
Best regards,
NOKOBIKE Team
The bike is fantastic, but...
The bike is fantastic, I would give 5 stars.
Directly after I received the bike, there was a new promotion, giving the Beelink Computer for free after purchasing a new bike. I asked the support, if they would let me take part on the promotion as well, because I just purchased a new Noko Bike and I am just a few days late. But they wouldn't do it. Ok, they offered me some percentage but that's not the case.
In my opinion a good support would do it for sure, if you purchased a bike for 2000 Euros and such a promotion starts directly after it.
UPDATE
Today I've got an email from the support team and they solved my problem. Finally I am very happy with their support and I updated the rating, because now they deserve a full star rating!
12. kesäkuuta 2024
Vastaus yritykseltä NOKOBIKE
Thank you for your feedback and for taking the time to leave a review. We are genuinely sorry to hear that your experience did not meet your expectations, especially given our commitment to transparency and customer satisfaction.
We are delighted to know that you find the bike fantastic and appreciate your positive comments about it. However, we are disheartened that the recent promotion has affected your overall satisfaction.
We did our best to offer a discount on the product as a goodwill gesture. We always strive to accommodate our customers' requests to the best of our abilities. However, it is not always feasible to retroactively apply promotions, especially when they are introduced after the purchase and delivery of an order.
Consider, for instance, if a retail store launches a new promotion or sale shortly after a purchase—typically, the previous buyers wouldn't be eligible for the new offer. Similarly, in the case of airline tickets, if prices drop after you’ve already booked your flight, airlines generally do not refund the difference. These practices are standard across many industries, including ours.
We understand that this may be disappointing, but please know that our goal is to provide fair and consistent service to all our customers. While we could not extend the Beeline Computer promotion to you, our offer of a discount was made with the intent of expressing our appreciation for your business and understanding.
We value your opinion and are here to assist you with any further questions or concerns. Thank you for being a valued customer, and we hope to continue serving you in the future.
Best regards,
YOUR NOKO TEAM!
Love this bike!
Fit and finish is very nice. The bike rides quite nicely. Would have been nice to see an instruction sheet that tells you to download and open any and all manuals available for the bike and any component installed. Would have been nice to have an all Italian bike without any Chinese components (including tires). Cost would be higher but nobody has said Italian bikes are cheap.
2. toukokuuta 2024
Vastaus yritykseltä NOKOBIKE
Thank you for your valuable feedback! We’re delighted to hear that you are pleased with the fit and finish of your NOKOBIKE, and that you are enjoying your rides.
We appreciate your suggestion regarding the instruction sheet. Ensuring our customers have easy access to all relevant manuals is important to us, and we will consider your input for future improvements.
Regarding your comment on the components, we strive to balance quality and affordability while maintaining the high standards expected of Italian craftsmanship. We will certainly take your feedback into account as we continue to evolve and enhance our product offerings.
Thank you for choosing NOKOBIKE, and we hope you continue to enjoy many great rides!
Vastaus yritykseltä NOKOBIKE
Thank you for your 5-star review!
We're thrilled to hear you appreciated our fast response and the quality of our product.
Your satisfaction is our top priority! 🚴♂️✨
Nice Bike, light and fast
Fast Delivery, good Bike , Just screw in Pedals and Turn the handelbar and you are good to go
10. kesäkuuta 2024
Vastaus yritykseltä NOKOBIKE
Thank you for your 5-star review!
We’re thrilled to hear that you are satisfied with your NOKOBIKE. Our commitment to delivering fully assembled e-bikes ensures that you can begin your adventure immediately. Simply screw in the pedals, turn the handlebar, and you're all set to ride.
Enjoy your journey with NOKOBIKE!
Vastaus yritykseltä NOKOBIKE
Hello Wolfgang,
Danke schon! We're thrilled to hear that everything is okay and that you're very satisfied with your overall experience with NOKO. Your satisfaction is our priority, and we're glad to have met your expectations.
If you have any further feedback or need assistance, please feel free to reach out. We're here to help!
Best regards,
The NOKO Team
Overall great experience & product
Nook’s customer service was quick to answer all my questions and helped me to decide for the right size of the bike. The bike took about three weeks to arrive from Italy to Germany, but that was to be expected. The bike is great quality and I can only recommend it to everyone looking for a quality e-bike for a fair price!
6. kesäkuuta 2024
Vastaus yritykseltä NOKOBIKE
Dear L.G.,
Thank you so much for your positive review! We are really happy to hear that you had a great experience with our customer service and that we were able to answer all your questions, helping you find the right size for your new e-bike!
Regarding the delivery times, we’d like to explain that we carefully manage every phase of the process: from production to assembly, to customization and test rides, everything is done with love and attention at our facility in Italy. This allows us to guarantee the highest quality for every detail of your e-bike.
We are thrilled to hear that you are satisfied with your NOKO e-bike and that you are recommending it to others. Your satisfaction is our greatest success, and we sincerely hope that you enjoy many wonderful moments with your new e-bike!
If you have any other questions or need anything, don't hesitate to contact us. We are here to help you at any time!
Thank you again for choosing NOKO!
Warm regards from Italy,
The NOKO Team
The bike is great
The bike is great, shipment took a bit longer than promised, therefore the bike is perfect and all the bought extra parts were already mounted.
Bike was ready to go in minutes and first test ride was as expected good.
Let’s see how the performance is after several big trips.
11. toukokuuta 2024
Vastaus yritykseltä NOKOBIKE
Dear Customer,
Thank you so much for your positive review! We are delighted that you found our NOKO e-bike excellent and that your first test ride went as expected.
We sincerely apologize for the minor shipping delay. As you may have noticed, every stage of the process is 100% Made in Italy – from production to frame painting, assembly, customization, and test rides—is carried out with great care and attention here at our headquarters in Italy. Sometimes, high order volumes can lead to minor delays, but it's always our goal to deliver the best possible product to our customers!
We appreciate your feedback, as we are continually working to improve our delivery times and strive for greater punctuality.
We hope you enjoy every ride with your new e-bike, and we are here for you if you have any questions or needs.
Thank you once again for choosing NOKO!
Warm regards,
The Noko Team
Vastaus yritykseltä NOKOBIKE
Hello Felix,
Thank you so much for your review! We truly appreciate your trust in NOKO, and we're thrilled to hear that you're happy with the e-bike and its quality. Your satisfaction is our ultimate goal, and we're here for you whenever you need us.
If you have any questions or need assistance in the future, please don't hesitate to reach out.
Happy riding, and thank you once again for choosing NOKO!
Warm regards,
The NOKO Team
Meine Bestellung wurde sehr schnell und perfekt produziert und geliefert
Sehr kompetent und freundlich
11. toukokuuta 2024
Vastaus yritykseltä NOKOBIKE
Hello Peter!
We appreciate your kind words. We're glad to hear that your order was produced and delivered quickly and flawlessly. Providing competent and excellent customer service is always our top priority.
If you have any further questions or need assistance in the future, please feel free to reach out.
Happy cycling!
The NOKO team
The bike matches all expectations
The bike matches all expectations. The communication was pleasant. Over all a good experience!
9. toukokuuta 2024
Vastaus yritykseltä NOKOBIKE
Dear Maxenn,
We're delighted to hear that the bike met all your expectations and that you had a pleasant communication experience with us!
Your satisfaction is our priority, and we're thrilled to have provided you with a positive overall experience.
If you have any further questions or need assistance in the future, please feel free to reach out.
Happy riding!
The NOKO Team
Vastaus yritykseltä NOKOBIKE
Thank you so much for your kind review! We're thrilled to hear that you're happy with our bike and service. 😊 We strive to provide our customers with a fantastic experience, and it's great to hear that we've succeeded.
If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We're always here for you!
Best regards,
The bike arrived well
The bike arrived well. I would appreciate a better upfront communication of the order status - to see upfront when can I expect the bike to be produced and delivered. Also, my order was split into 2 shipments, there was no information about that and only one shipment arrived yet.
5. toukokuuta 2024
Vastaus yritykseltä NOKOBIKE
Dear Customer,
Thank you for your feedback.
We are glad to hear that your bike arrived safely. We apologize for any inconvenience caused by the lack of upfront communication regarding your order status. We understand how important it is to know when your bike will be produced and delivered, and we will work on improving this aspect of our service.
Regarding the split shipment, we apologize for the confusion and any inconvenience it may have caused. Unfortunately, we had an accessory that was out-of-stock, but we will ship it to you as soon as we receive it from our supplier.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards,
A Rocketmachine, man!
Hallo,
habe mein Noko Urban jetzt seit 10.23, bin ca. 2500km
damit gefahren. Absoluter Traum, das Bike ist Mega leicht und wendig, Ruck zuck auf 25km/h pro Std. Und mehr. A Rocket, man!!! Die Reichweite ist top für den kleinen Akku, bei mir ca. 75km in Stufe 2. Habe noch den Rangeextender dazu geordert, dann ist man/Frau im absolut grünen Bereich, was die Reichweite angeht.
Fazit: top Motor, top Verarbeitung, top Zubehör und top Service!!! Klare Kaufempfehlung!
4. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä NOKOBIKE
Hello,
Thank you so much for your fantastic review!
We are absolutely thrilled and amazed to hear that you've ridden 2500 km on your NOKOURBAN since October 2023! That’s incredible—congratulations! It’s wonderful to know that you find the bike lightweight, agile, and quick to reach speeds of 25 km/h and more. A rocket, indeed!
We’re also delighted to hear that the battery range meets your needs, giving you approximately 75 km. It’s fantastic that the range extender has further enhanced your riding experience.
Your feedback on the motor, build quality, accessories, and service is incredibly appreciated. Thank you for your clear recommendation!
Happy riding!
Das Fahrrad ist wirklich toll zu…
Das Fahrrad ist wirklich toll zu fahren. Auch ohne den EAntrieb !
Bergrauf nutze ich gerne die Unterstützung die auch mit ausreichend Schub kommt.
Das Rad macht wirklich Spaß.
Leider ist die Akku Reichweite für längere Touren nicht ausreichend.
24. toukokuuta 2024
Vastaus yritykseltä NOKOBIKE
Dear Inka,
Thank you so much for your lovely review!
We are absolutely delighted to hear that you enjoy riding the bike, even without the e-assist! It's wonderful to know that the support provides ample boost for climbing hills and that you find the bike so much fun to ride.
We appreciate your feedback regarding the battery range for longer tours. Rest assured, we are always working on improving our products, and your input is incredibly helpful in this process.
Thank you again for choosing our bike. We hope you continue to have many enjoyable rides!
Best wishes,
NOKO Team
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