Nok Air Arvostelua 

We booked 2 flights about a half year in advance. Every month they cancel scheduled flights again and again. Even within one month before departure. It is not just rescheduling but just canceling destinations.

Two flights. Two delays. No postings on boarding times. No employees to speak with. Not worth the cheap flights. Feel sorry for the flight attendants. Hope they can get a better airline to work for.

My flight with NOK airlines was cancelled by the airline I asked for a refund, then the return flight from Chiang Mai to Bangkok was rescheduled which did not suit me again I asked for a refund. This was 14/11/23 and return 16/11/23. Now end of December 23 I have no refund even I contacted airline several times. A total stuff up, never book NOK again.

Ich hatte für meinen Thailand Urlaub 3 Inlandsflüge mit Nok Air geplant.
Kein einziger davon fand planmäßig statt.
1 wurde komplett gestrichen. Dabei wurde mir eine Alternative angeboten mit der ich meinen Anschlussflug (auch Nok Air) verpasst hätte.
Ein Flug wurde um zwei Stunden verschoben und der dritte Flug wurde eine Stunde verschoben und von Thai Air Asia durchgeführt.
Allerdings stand dies nicht in der Mitteilung der Änderung. Deshalb standen wir erstmal 20 Minuten bei Nok Air an um dann zu erfahren, daß wir zu Thai Air Asia müssen!
Am Tag vorher hatte ich mich noch bei Nok Air gemeldet weil der online Check in nicht funktionierte. Da hieß es ja durch die Verlegung geht der Online Check in nicht. Da hätte man mich aber sicher auch gleich informieren können das Nok selber gar nicht fliegt.
Bei Thai Air Asia standen wir also nochmal 25 Minuten und hatten Angst den Anschlussflug zu verpassen.
Das bezahlte Geld für die gestrichenen Flüge habe ich nach 3 Monaten und nach unzähligen englischen Emails zurückerhalten.
Das rechtfertigt den einen Stern.
Die Flieger sind für Inlandsflüge ok, halt recht eng bestuhlt und einfachst ausgestattet.
Eher Reisebus Feeling, Aber es geht ja nur um Kurzstrecken.

I had a canceled flight to Phuket, then it was postponed and canceled again. I asked for a refund for the ticket. Unfortunately, there is no confirmation from the company. I did not receive a refund for the ticket

Booked 5 tickets to Phuket return from Bangkok, Nok Air cancelled the flight to Phuket so rearranged a different time and once again cancelled the rearranged flight.
Less than 48hrs before departure to Phuket Nok Air cancelled my return flight.
Will certainly book with Air Asia next time.

asked three times for a flight in the evening .... they booked a flight in the morning. They can not understand well English in Thailand.... They say all the times yes, yes, yes.... but don't understand a word from what you say... What you want if they got payed 10.000 baht / month.... Avoid this company !!!!

Gebucht mit extra Gepäck. Am Flughafen trotz Buchung und Quittung mussten wir noch mal zahlen. Die haben den teuersten Tarif berechnet

Consulted a nok air agent before I made my booking. The agent assured my that there were no weight limits for having a dog as bagage. I even informed them that my dog and its crate weighed 36 KG. When I was about to check in I was informed there was a 30 KG limit so they turned me away.

2 months later they have not responded to 3 emails and is now blocking the option to send emails via their contact formula on their website when the sender is on a Danish IP...

every time have bog problem. out speak notthink delay the fligth 3 hours . to attive on time in don muang i weak up 5.00 a m the plane start maybe 11.00 am. but every time same problem. Nok air is the worst company i try in my life. I hope close soon.

I am writing this feedback to express my deep disappointment with the experience I had while dealing with your airline. I recently traveled from HYD (Hyderabad) and wanted to share my concerns regarding the service provided at the airport. 

Firstly, it was frustrating to learn that Nok Air did not have its own dedicated team in Hyderabad. Instead, the airline outsourced the handling of customers to AirIndia crew members. This created confusion and made it difficult to receive proper support and assistance. 

The AirIndia crew members at the airport seemed disinterested and unhelpful. They appeared lazy and materialistic, showing a lack of concern for the passengers. Their attitude reflected a lack of professionalism and commitment to customer service. 

Furthermore, I was taken aback by the behavior of your staff members during the check-in process. Instead of offering assistance, they seemed more focused on collecting passport information and getting passengers to sign off quickly, without addressing any concerns or providing the necessary information. 

As a customer, I expected better treatment and assistance from the airline staff, especially in situations where guidance and support are crucial. The lack of empathy and care displayed by the staff members was disheartening and left a negative impression of Nok Air. 

I believe that customer satisfaction should be a top priority for any airline, and it is essential to provide a seamless and pleasant travel experience. I hope that Nok Air takes this feedback seriously and takes appropriate measures to improve customer service at all touchpoints. 

I appreciate the opportunity to share my feedback and hope that it will contribute to the overall enhancement of customer experience within your airline. I trust that you will address these concerns promptly and work towards providing a better travel experience for your customers. 

Thank you for your attention to this matter.

NokAir wants 45 working days excluding weekends and national holidays to process refunds for cancelled flights. This is too long time. Contact your bank for a chargeback like I did which will cause damage to NokAir. This is the only way they learn. It did not take me 45 working days to pay for the tickets they cancelled and so it should not take them 45 working days to issue the refund. Scam company. Use AirAsia instead.

Same thing they cancelled flight out of no where....it seems like a scam. Never go from chumporn to bangkok via flight. Always choose surat thani if u want to go bangkok via flight

They cancelled our flight mid december 2022, and we were supposed to get a refund after maximum 45 working days. Now at the end of march we still haven't heard from them. They don't respond to emails or us writing directly to their support online.

Do not book with nok air as if flight cancelled you have zero chance of refund !!!
They give you form to fill out then no reply have contacted them via messenger no response poor show nok air

Zero stars...

Really bad experience. My flight was cancelled from Bangkok to Buriram (21/11-2022). Subsequently, I was promised a full refund, which would be done within 45 working days - this never happened. I have several times contacted NOK air, and several times been promised that the money will be refunded (within 45 days again...), but it has not happened yet....

Booking reference is 1OW7PM

Where is my refund??

Zero stars would be more appropriate. NOK air cancelled a flight in early December, I asked for a refund and was told it would be processed within 45 days. Several e-mail contacts later, and now, March 13th, still no money. I tried writing again but now the e-mail address no longer works! What a scam.

This flight was cancelled by Nok Air on December 3rd 2023. I opted for a full refund & was advised that the process had begun Dec 6th & would take 45 business days to appear back in my account. Today March 15th I have it back after multiple times contacting Nok Air & my Thai bank SCB. Nok Air excuse was that they had paid it but it had not gone through. I personally think that they use so many excuses hoping that finally you give up, I do not give up. So if they owe you please persist.....if you paid by card you have a better chance. Disgraceful management unfortunately because on another flight I had to commend the airline staff lol..

Bunch of crooks. Watch out for this scam. Changed my flight to a different date, which was confirmed on screen. When I arrived they said there was no record of the change and would not let me board or buy another ticket for the same day. Always take a screen shot so they can’t scam you so easily