Russell Hobbs Arvostelua 

Produkte sind kurz nach Gewährleistungszeitraum defekt. Kundenservice gibt es, aber es wird einem nicht geholfen.

I purchased a microwave oven via Amazon 6 months ago so it’s still within warranty. It has had very light use, mostly warming milk for coffee, part cooking jacket potatoes and heating one serving bags of ‘steam packet’ veg as well, as the odd ready meal. The appliance is always wiped out after use with a microfibre cloth and plain water or water and diluted white vinegar. Just last week I noticed that it has developed white speckles all over the interior of the oven. These won’t wipe away and can’t be felt at all so clearly they’re in the actual material used for the oven and door linings. I contacted RH, via the Amazon portal. Explained and sent photos. Initially they said it was a cleaning issue and direct me to clean it in exactly the way I have been doing already, for the last 6 months! When I pressed the matter, their technical team has declared this phenomenon ‘wear and tear’ so can’t help! Despite the warranty and clear photos of the issue. They suggested that if I was unhappy with their response I could contact Amazon. Which I did. Amazon looked at my complaint, took it seriously and have arranged a full refund and also a label and collection for the defective product. Thank you Amazon but shame on you, Russell Hobbs. Clearly you don’t care about having repeat customers. I shall never purchase anything else from this brand.

Nach Kontaktaufnahme und einem super Gespräch mit dem Mitarbeiter, erfolgte prompt die Ersatzlieferung. hat alles zur vollsten Zufriedenheit geklappt, danke.

Ich habe mir vor knapp 2 Jahren eine Kaffeemaschine gekauft. Kurz vor Ende der Garantie ging die Kanne kaputt. Der Support hat mir sofort geantwortet. Ich musste ein paar Bilder machen und ihnen schicken. Zwei Stunden später hatte ich die Antwort dass sie mir eine neue Kanne zuschicken. Ich kann mich weder über das Produkt noch über den Service beschweren.

Bought a Russell hobbs 2 slot honeycomb toaster for a housewarming present, it lasted 2 months before making a loud buzzing noise and went pop. Would not recommend

I am writing to express my outrage and disappointment at the appalling quality of your slow cooker, which I purchased and used only once before it broke. The entire bottom of the cooker separated from the rest of the unit, rendering it completely useless.

This experience is not surprising, given the poor ratings your company receives from customers. It's clear that Russell Hobbs prioritizes profits over producing reliable, durable products.

I am particularly disgusted by the fact that your company's products are essentially designed to end up in landfills. As someone who tries to live sustainably, I am appalled by the waste and environmental damage caused by companies like yours that prioritize short-term gains over long-term sustainability.

I do not want a refund or any further dealings with your company. I simply want to express my disgust and disappointment at the poor quality of your products and the harm your company causes to the environment.

Russell Hobbs

Is one of the worst companies. I ordered my kettle six days ago, and it was supposed to be delivered the next day, but that didn’t happen. I called them, and they told me they would deliver it today; however, after two days, nothing happened. I called them again, and they said they didn’t know anything. I asked them to cancel the order and refund the deducted amount. They told me it wasn’t possible. We have to cancel the order first, which takes a week, and then we will look into returning the amount, which takes another week. They mentioned on their website (free next-day delivery) what a lie!

I bought a Russell Hobbs Quiet Boil kettle in May. After 2 months we smelt burning coming from the plug. We tried to remove the plug from the socket but it wouldn't budge. We had to get an electrician to remove the socket and attach a new socket cover. He confirmed that the prong of the plug had melted and that he couldn't remove the plug - Cost £86 I duly got in touch with RH and sent the kettle with attached socket cover back to them. They decided that the problem was caused by inserting the 3 pin UK plug into the socket incorrectly! The Electrician was astounded by this decision. He confirmed that the (Chinese) plug was likely to be faulty. RH insist it was my fault. The customer service department is in Romania where they have 2 pin plugs which can be inserted incorrectly and can pose a fire risk. We are lucky there wasn't a fire and that w are only £86 and the cost of a new kettle out of pocket. Russell Hobbs refused to consider a refund and payment of Electrician's fee. They did offer a replacement kettle provided it was chosen within one month but as I had to purchase a new kettle immediately after the event this was not a solution

Russell hob rice cooker / Streaner 19750.
I personally find this a horrible rice cooker.you put it on it, cuts out during cooking, and restart it.
I had a rice cooker for more than 10 years turn on cooks rice clicks when finished nothing else to do
But Russell Hob is a waste of time why do i have to keep setting it rice was uncooked spoilt dinner.
I bought thus a few months ago but never used it as i loved my old trusted friendly rice cooker used this now about 4 times same thing jeeos happening.

Russell Hobbs Honeycomb Electric 1.7L Cordless Kettle (Fast Boil 3KW, White premium plastic, matt & high gloss finish, Removable washable anti-scale filter, Push button lid, Perfect pour spout) 26050

We bought this kettle before and found it to be great , good poor light. They must of changed their manufacturing as it wobbles when on base and could prove dangerous as it wobbles quite a bit on its base, our last one didn’t. We tried four, two from Amazon and one from Argos and 1 from Sainsbury all the same. Russell Hobbs didn’t want to know advised them it could prove potentially dangerous especially for the elderly. Said they would pass on the comments to a department but wouldn’t advise me of any outcome.

Panne trop rapide. C'est le 2nd grille pain que j'achète en 27 mois. Le 1er est tombé en panne au bout de 14 mois et le 2nd au bout de 13 mois. Ils coûtent pourtant près de 50E. C'est inadmissible.

December 2023 heb ik via de site van Blokker een RussellHobbs Good to Go multicooker gekocht. Na een aantal maanden zag ik dat er blaasjes in de coating zaten en deze ook ooen scheurden. Via de wederverkoper heb ik toen een nieuwe pan gekregen die na een aantal maanden hetzelfde probleem vertoonde. In maart dit jaar heb ik mijn derde pan ontvangen en ook deze vertoont weer dezelfde problemen.
Om eerlijk te zijn ben ik er wel klaar mee, ik probeer in contact te komen met de klantenservice van Russell Hobbs, maar het Nederlandse telefoonnummer dat is niet in gebruik.

I bought a microwave about 18months ago, mostly used for heating coffee and occasional defrosting. Yesterday there was a loud noise and the turntable connector had burnt out, cracking the glass plate. Customers services sad it was my fault for not stirring coffee every 10 seconds, though this is nowhere mentioned in their instruction booklet. Having daid that, they offered no further help
Deeply unimpressed and won't be buying a replacement (or anything else) from.the.

I had an issue with my Russell Hobbs blender after just one use, and I reached out to their customer service. I was genuinely impressed by how quickly and professionally they responded. The representative was polite, helpful, and understanding, and they arranged a free replacement without any hassle.

It’s rare these days to receive such responsive and thoughtful support. I’m very satisfied with how everything was handled and feel confident continuing to use Russell Hobbs products. Highly recommended!

I have 4 Russel Hobbs items not working. They seem to all stop after a while. 2 electric salt and pepper grinders 2 glass kettles not not working anymore. All items were expensive. I will not buy Russel Hobbs items anymore. We live in a throw away society

Purchased tabletop disher washer in silver.arrived damaged and door not sitting right. Return to supplier. Second one came again door not sitting right and top of unit had dent returned that one . Emailed customer service no response

My tabletop dishwasher broke down. It isn’t even 18 months old. Dishwasher repair engineers just aren’t interested in repairing it. Very disappointed in Russell Hobbs quality.

My Russell Hobbs microwave turntable stopped working after just 20 months. No reply from the seller and Russell Hobbs told me that as the microwave was over 12 months old then they had no responsibility for it. At £70 for just 20 months light use and a Company that offers no back up on a faulty product, I will now be avoiding all RH electricals. Not a reliable product nor a helpful Company.

Besten Dank! Der Garantiefall bei unserer Kaffeemaschine wurde freundlich, schnell und unkompliziert gelöst. Zwar nicht durch Ersatzteil, sondern durch Totalersatz