Nintendo Arvostelua 

I never received the game that I purchased as part of a bundle on store.nintendo.co.uk. I had to buy it a second time as it was a gift for Christmas Day.

Nintendo were not even remotely interested in resolving this with a refund. It's pretty clear that they are interested in innovation and fun technology, but be warned: customer service is not something they are focussed on. I had an honest problem, and despite doing my best to follow their customer service route they just wanted to take my money and run.

I hope they get called out on this eventually, lots of negative reviews here. Such a shame, as I was always a big Nintendo fan and this leaves makes my memories of playing Super Mario as a 10 year old on SNES feeling rather bittersweet.

Not a great experience to be honest. I ordered something that was apparently back-ordered, but it didn’t mention it when you were making the purchase.

1.- When I checked with the live chat option in the website, to speak to someone I had to fill in all my details before the chat started. However, when I started talking to an agent, they asked me the same questions, even though I had just filled the form up. They said they don’t see the form.

2.- Then they told me about the back-order situation and that they don’t know when the items will be dispatched but ‘it could be months’ (???).

3.- Then they offered me to cancel and I said ‘yes’ since this was a birthday gift and who knows how long the wait was going to be for. Then they told me they would send my request to the cancellation team, without letting me know when to expect the refund or anything though. I had to ask them, but they didn’t know so we will see how long it takes now.

Overall it was like talking to someone who didn’t work at the company! I understand the agents do what they are told to and this review is aimed to the company processes, not the agent/s working in there.
However, being someone who makes a living from helping companies to improve processes and UX, I can say Nintendo needs a lot of help to get their Operations sorted out - what a bizarre conversation it was!

Omg, rude and condescending and basically a rip off

One bag of 💩 customer service! I sent the console back last month, it was received by Nintendo on the 22nd of February, and 16 days later, I'm still waiting for acknowledgement and a refund. #NintendoFail #TerribleService 😡

MNS_01064799

I have sent countless emails backwards and forwards constantly get the same reply back.

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On Tue, 6 Feb 2024, 15:28 @nintendo.co.uk, wrote:

Nintendo

 

Dear Tahir,

Thank you for contacting My Nintendo Store.

Regarding your recent communication, please be informed that your case is already escalated to the relevant department. We have proceeded to forward your recent communication so that the relevant department is informed of your contact. Once there is an available update you will be immediately notified via email.

If you have any further queries do not hesitate to contact us.

Kind regards,

My Nintendo Store Team.

Complete absence of customer service. Bought switch oled console and case using applepay on 25/1/2024.

By 2/2/2024 still No confirmation of order. Funds withdrawn from credit card. MyNintendo says "pending."

Chat bot does not function on phone, no contact number, no access to customer service.

Logged in via a friends computer- chat bot functions. Informed that their records say payment did not go through.
Explain that mine say it has and can they check again?
Not possible, we will email you and you can email us proof of payment. Then someone will review it and we might ship your console but it will not arrive in time for the birthday in question.
Emergency purchase of console from amazon as Nintendo order is not coming- amazon purchase not anticipated before birthday either but can trust it will arrive.
Receive email asking for details and a separate email confirming dispatch almost simultaneously.
Cannot cancel other order. Request to be reimbursed for shipping and return for alternate order and price match as gesture of goodwill.
No, just return it.
Explain i need the console for a birthday and the alternate will not arrive in time.
Just return it.

Irritated that I have incurred additional costs as they did not follow the protocol they gave us and they have no intention of reimbursing those costs.

Rubbish

The UK Nintendo store just keeps finding new ways to fail, it's almost impressive. This time DPD didn't deliver (only tried once, to a designated shop no less). DPD apparently asked Nintendo for direction on what to do next (actually deliver, obviously...) but got no response, so the automated system is sending it back. Nintendo have cancelled the order, but the items purchased with platinum points cannot be reordered (as the system thinks I've bought them once) plus my points are gone. This was a split order with some physical games and Nintendo have advised this may happen again and there's precisely nothing you can do about it. I would obviously avoid the site, but they are the only stockists of some things so you have no choice. They've essentially admitted it's a lottery with no recourse if something goes wrong. You may get your stuff! Step right up and roll the dice!

Worst customer service I’ve experienced, you can’t even get in contact with Nintendo Europe. Their chat bot is down , then they just keep giving you links to the wrong department. I say ‘they’ it’s most likely a bot.
My problem is with ‘mynintendo’ but you can’t contact them about that, they will just refer you to the main store, then the main store doesn’t deal with mynintendo issues.
Delivery is supposed to be 2 to 4 days , and to be fair my other items have always been delivered. But now I have an issue it shows how bad their responses are. My order has been pending well over that, I can’t even reorder it as it’s one per customer. This makes the reward scheme pointless for me now.

Having to resolve the issue with my bank, a tiny amount but hopefully it will flag them as a bad retailer, has scared me off from buying anything Nintendo.
There is too much competition from other platforms , PC especially, that provide Nintendo type games for you to be acting like this.

Two weeks ago, I purchased for aniibos on the website, at which were dispatched by DPD, as of now I have not been able to receive any of the AMIIBOS, due to the fact that DPD failed to deliver it to the proper address. I've got in contact with DPD ox and then where could it have been delivered to, at which they established that they was even show themselves. So I then went to Nintendo, to flag the parcel is missing if they could send me replacement or if they could simply try and get DPD to pick it up, however the only response I got back from Nintendo was that I should just check with my neighbours where it was. This pissed me off, because they established me that they would send a form for me to fill out to report it missing, so I had to get back in contact with them again to ask them to send me that form over at which after I did the form, they didn't even flag up the parcel was missing to DPD, which is why DPD was unable to do a full on investigation of where exactly my parcel is as of now I'm waiting for Nintendo to get back in contact with Me surrounding of when they will open up this investigation, as well as considering just ask him for full refund, since I feel as if it's very unfair the fact that, I am having to chase up both organisations to see where my parcel is so that I don't lose £50.

The console is fun but the online membership is a total rip off. They give you a free trial online when you buy the console, but you can’t even use all the online features, it’s pointless. Also you need an online account for everyone that plays, not one per console. Swindle if you have multiple kids as they all need an account. Then if you pay for that, you still can’t play the retro games, you need the expansion pack, which cost loads more and surprise surprise conveniently doesn’t have a monthly subscription, only a yearly one. Very poor Nintendo, I remember when you used to be the best value for gaming, those day have long gone.

Still blocked from their site. And customer service now refuse to communicate with me.
Fortunately I paid on my CC and they reversed the payment for me.
Criminal company,

Can i give them less than one!? Trying to cancel family membership subscription that was automatically taken, provided them with the information as requested in their receipt email in order to cancel and they keep coming back with stupid information requests to 'find my account'. Infuriating and dragging it on beyond the cancellation period.... if I do not get a refund on the back of my last email, I will hit the roof. YOU DON'T NEED MY SWITCH SERIAL NUMBER TO FIND MY ACCOUNT DETAILS!! JUST CANCEL! Appalling!

I look forward to the episode of Watchdog where Nintendo finally get called out for their atrocious customer service.

Ive had bad experiences before but nothing has ever come close to this.

I'm now taking my case to small claims court. I think Nintendo think I won't because it's not worth the hassle, they are in for a shock. I have a meeting with CAB to get things started, and I am not concerned about the cost either. It's principal and the way I've been treated is not fair, a breach of consumer Rights, and from reading the reviews here, I'm not the only one.

I will post the outcome of the case on here. I suggest other people also do the same, especially if

Absolutely terrible service, I wouldn’t buy any item from Nintendo again! I thought I was doing the right thing buying a pair of headphones direct from Nintendo for my daughter’s Switch. I bought them in November as a Christmas present, mid January the mic stopped working (3 weeks of limited use). After contacting Nintendo they said they couldn’t offer a replacement as they were purchased over 30 days ago and to refer to the manufacturer which could be found in “Product Overview”. I’ve tried to contact the manufacturer and had no reply. I’m really disappointed, I expected a better service from such a large company.

What a bunch of incompetent robbing horrors.. I wont be giving Nintendo another penny of my money.. worst customer service I’ve experienced in my 40 odd years.. goodbye Nintendo we had some good times

Non existent customer service

Horrendous customer service. Sent device in for repair, they are now saying the small scratch on the screen has to be paid for even though the issue is with the battery, they have advised that the scratch has caused the battery issue even though it's impossible that this is the case. Will be taking this on the legal route now sadly as they cannot provide evidence

Terrible customer service ever! The website didn't work for the return process, so I had to email customer service, they replied very slowly and needed to provide lots of information. It takes a week!

Ultimately, they provided me with a pdf; I had to print it by myself!

Got received nintendo switch dropped in their warehouse as corner of package got squeezed in order to outside courier box that was mint. For three weeks I was receiving automated emails and finally got labels to send it back and item will be replaced. Just for your information Nintendo we have Christmas time and nobody will be sending back Christmas gifts back!! Nintendo chat as well under the line. Never got experience like that. Lack of interest. Will never get anything from that store!!

Warning to other Nintendo customers.

If you're Nintendo develops a fault then refuse to send it in for repair yourself. Get the retailer to do it for you on your behalf.

I bought a Switch from Smyth's, which stopped working after six months due to a USB fault. I sent the item, which was in perfect physical condition for repair.

Nintendo are now claiming that it was physically damaged (it wasn't) and have sent me a repair bill. The advisor has been so rude and they point blank refuse to do anything, they won't even repair the damaged USB.

I'm not going to stop until this is resolved, and will be pursuing a claim with the small claims court. The way they have treated me is appalling and it has seriously tainted my view of Nintendo UK.

Honestly, one of the worst customer experiences I've ever had.

0 starts, I sent my switch in to be repaired (SD card not recognised), was charged £54 to fix the SD slot. Received the switch back and it hadn't been fixed. Contacted Nintendo and told to send it back. Now they want another £124 on top of the £54. Customer service was rude and awful. The majority of my 8year old sons Christmas presents are switch games and accessories which he won't be able to use as he has no switch. Meanwhile I'm £54 down with nothing to show for it. Absolutely appalling customer service. Man actually laughed at me down the phone. Said hed "take my feedback on board" when I asked for the original £54 back.