Nintendo Arvostelua 

I wouldn’t even give one star, I’ve never received customer service like it!!!! Been chasing for my refund for 2 months and still just receiving the same automated emails and apparently you can’t sort over the phone. They now have their product and my money!!!! Disgusting and would never ever use again

Terrible company. I bought 2 items. Suddenly one was out of stock so they couldn't post. Now both items are on stock, but still nothing about posting my items. The chat is nightmare. I was writing my question but suddenly they ended conversation because explanation took me over 2 minutes. Looking for all recently bad reviews I understand this 2 minutes. Probably they're very busy dealing with not happy customers. If you don't need, don't buy anything from them

I really wish I could say I had a positive experience with the company Nintendo Switch .
Ordered 3 wireless controllers, they billed me for 3 but only boxed and delivered 1.

Now 3 weeks and 9 emails later still no resolution. It's Really simple ,the Muppet in the dispatch warehouse simply was not able to count to 3 when placing the controllers in the box before dispatched or Nintendo are deliberately ripping off their own customers

Can't believe a big organisation like this needs to rip off it's customers. Shameful.

I ordered two wireless controllers, only one arrived. I contacted Nintendo about the missing controller the same day. I completed a form and send photos and was told my 'case' had been escalated. A week later, no progress. I contacted customer services again. "We are unable to confirm a specific timeframe for your replacement to be sent out as this pends on the dedicated department." Maybe my expectations have been elevated by the usual immediacy of businesses to resolve any issues. Having paid for something that hasn't arrived, the experience just grates. And to add insult, the item is now also out of stock...

I ordered a switch on the 17th November. I was told it would be delivered in 2-4 days it has now been 11 days and nothing. All i keep getting told is that it is being replenished and they have no date for when it will be dispatched.

Ordered some Bowser Lego in Black Friday sales. Spent about 1200 platinum points on various Mario merchandise . The poster set of 3 arrived destroyed buy courier. Posters sent in a flimsy box & not tube. Could not get hold of any customer service as it didn’t work & is a dead end however you try to navigate their site. Terrible & won’t buy anything again as you can’t get hold of Nintendo U.K at all.

Placed an order through on the 15th of November for about 8 items from the Nintendo store and asked for 1-2 working days so paid extra for shipping as it was my sons birthday.

It's been a week now and it's saying it's still processing. SORT YOUR STUFF OUT NINTENDO

The experience was better than it seems on Trustpilot. They actually have good service but there are many common issues with the current models (Nintendo Switch). I have also attended a conference with Nintendo and they are expecting a VR headset with their next generation. Crazy to think they are revolutionising in the greatest ways. I gave a Grade 4 rating for the models' common appearance of bugs and glitches.

The Eevee Plush Toy at Walgreens is within violation of your Nintendo Design for this Generation of Let's Go Eevee!

I wanted brown eyes, not black!

Was surprised to see a lot of the bad reviews on here because I had a very helpful and polite man on my end. My switch had an error way back in 2017 and wouldn't boot up properly so I called them up. They were very patient and understanding of the situation. After I had sent it off, they were able to fix my switch and even back up my saved data and games. Wish I had gotten the man's name who had helped me

Nintendo controllers had really bad drfit and one fell off my nintendo and broke because of it. I sent it to Nintendo with only the date i bought the controller but without proof of purchase and serial number since i lost them but they fixed both joy cons including the broken one and gave me an extra 1 year warranty for both. Very satisfied.

Had an issue with sons switch contrlers drifting. Raised the issue online with nontendo uk. Had an email within 20mins sending me a UPS link to arrange for collection. Sent joycons off on Friday and recieved the new joycons by Thursday the following week. I'm delighted with the speedy and efficient service. On top of that the new joycons come with a further 12mth warranty. Many thanks from myself and my son he's very happy to be able to play his switch again.

I've always bought and downloaded the games I own through the eShop on my Switch.

I recently bought Trine 5 on the eShop, and after setting it up, I realised (through Reddit!) that Nintendo had omitted some key product information, which meant there were additional costs if I wanted to play it as intended.

When speaking to ‘customer service’ for the first time, it’s painfully clear they have no incentive or motivation to help / provide fair sufficient responses.

After sending them my screen-share from the Switch eShop, they eventually admitted that there was no way I could’ve known that I couldn’t play two-player without purchasing extra Joy-Cons. Trine 5 is listed with EXACTLY the same information as Nintendo’s other bestselling local multiplayer games like Mario Kart and Super Smash Bros. But unlike those games, you have to spend an extra £60 for the same two-player experience.

I asked how customers are meant to tell the difference if the official Nintendo eShop doesn't differentiate between two-player games you can play with the included gear, and two-player games where you're required to buy add-on equipment.

Gregory from Nintendo customer service said that I should’ve first checked the Nintendo website (and contacted the game’s publisher) before buying from the eShop, on the off-chance that some key product info has been omitted. And on the website, there is indeed a small disclaimer saying that this particular game requires players to purchase an extra set of Joy-Cons for multiplayer.

Sure…but there's also no disclaimer on the eShop telling customers to check the Nintendo website before purchasing their products? There is no notice anywhere warning customers that the information on the eShop may be incomplete or inaccurate, and that 'more info can be found on the website'.

So again...why would customers question it? The eShop isn’t some black market platform - it’s Nintendo’s official digital shop. You'd be forgiven for trusting the information provided there, surely?

But Nintendo say no. The eShop is not the authority, rather the website is.

And if you might’ve fallen for it and trusted eShop information as whole and complete, it’s your problem. No refunds, no acknowledgment, no apologies.

Truly shocking behaviour from a company I genuinely trusted.

I would really recommend Nintendo customers go to CEX, second hand stores or at least buy physical copies of games in future. You have no protection otherwise, and it'd save you from the absolute brain rot that is back-and-forth emailing with the Nintendo customer service team.

Would give 0 stars.

I keep getting payments Every 3 months taken from my bank, have asked bank to stop it, cancelled cards, Nintendo then requests new card numbers from visa and re sets up payment,
I’ve asked no Nintendo to stop many times but they will only help if I answer a LIST of questions (10 questions) 1 being a serial number for a machine I don’t have, I haven’t got so they won’t help, they actively make it impossible to keep scamming money.
PLEASE BE AWARE don’t let them have your card details

Worst customer service ever.

Seriously don't bother, they are so bad and have such poor attitudes towards customers.

Can use my credit to buy a game, spoke to 2 customer service agents one cut me off on live chat the other was completely unhelpful.

Nintendo is the best company for video games if you want interactive experiences, for example I remember back in the day playing wii boxing all the time. What a game wii sports was

Disgraceful customer service. Ordered products on 1st August and only 2 arrived out of 6. I contacted Nintendo UK and was requested to provide evidence which I did. I was then told the case had been escalated for replace/refund (initially I chose replace). Over the next 5 weeks I have been requesting updates and receiving the same generic response of escalation with no name and accountability attached to each response and as usual no action. I am now having to go through chargeback procedures to get my money back that they continue to hold and will be reporting them to trading standards. The arrogance and lack of care of the company is amazing to see.

I have the original Switch that I bought when it came out. My joy con's A button stopped responding well, hence I've just gone through a repair process with Nintendo.

Their troubleshooting on their website which shows their step-by-step suggestions is very clear to follow and I found out that my joy con needs to be repaired.

The process was surprisingly quick and easy! I've asked to start the repair process on Saturday and UPS came to collect my joy con on Monday. They received my joy con the next day and had email notifications to say they started the repair on Thursday, completed and shipped via UPS on the same day.
I received the repaired item on Friday so it took me a week to get sorted although their website says that it may require 3 weeks to receive repaired items.
I haven't received any emails to request a payment (at least for now) which is surprising given how easy and quick the process was!

Overall, I loved how the repair process went and like their attitude of not constantly releasing new consoles and providing a good repair service to customers.

(UPDATE on Nov 24 - They didn't send me any payment requests and they repaired my joy con for free!)

Nintendo's customer service team is the worst, and their products are cheap and unreliable. Frustrating experience with unhelpful support and constant malfunctions. Disappointed and regretful. Avoid Nintendo.