NineLife Canada Arvostelua 

Customer service responded after I submitted a bad review. Unfortunately still terrible. They asked me if I’d accept a substitute product when I ordered energy gels. I said no. They sent the substitute product months later and now are saying they can’t refund me as it’s outside of the 14 days return policy. This company is fraudulent, do not order from them.

Update: This was my second review, because the first one was not resolved, so followed up. The response below is exactly the same as the response to the first review, so it is just an automated message as the review doesn't even respond properly to my review.

I should have taken the other negative reviews more seriously before I ordered from Ninelife.ca. They misrepresent product, take your money and then disappear (customer service gives zero response). The product that I ordered showed an image with 6 bottles of Hollander chocolate syrup - making it appear that if you ordered, you would be getting 6 bottles of syrup. The price appeared fair and equal to about 6 bottles of syrup so I ordered two - meaning 12 bottles in total. Instead I got two bottles! Why would I ever pay $295 for two bottles - a product that I know full well sells for roughly $30 each. Their customer service won't return my emails with any answer. A terrible theft of my hard earned money. RUN from this company as fast as you can. DO NOT TRUST THEM.

The product was packaged well, The only issues i had was that the tracking number was for DHL and it was going to be delivered by my local post service. Along with the address was not complete, which meant I wouldn’t receive my package. I spent a half day trying to track down who had my package. I will definitely order from them again, but make sure they input my correct mailing address. Happy with the product.

I was not aware about costum fees since I order on a canadian site. But I'm happy with the overall service and the products.

Very smooth transaction and customer service is too notch!

The product is good. It was, however weeks late in being delivered. It was meant for Christmas, ordered on Nov 27. Ninelife did not inform me of the projected delay until I wrote to ask what was happening in mid-December. I would have been happier if Ninelife had let me know about the problem earlier, as other companies do. Still, Ninelife did respond to my emails quickly, which was good.

User-friendly website and very quick delivery, I highly recommend this company.

It took a while to arrive and it arrived wet, but that’s the delivery service issue not nine life. Still have to try the product.

The olives that I purchased from you I cannot get anywhere else in Canada. What is special about them is they contain no vinegar or oil both of which I need to avoid eating. Medical Medium has recommended this brand of olives. I follow Medical Medium eating protocols. The only thing of course is they are very very expensive and it is expensive to get them shipped to me. They will be used only for a treat now and again to make them last

My order was handled to my expectation. The communication was perfect, the shipment was fast, the product was as expected.12

SCAM !!!! I ordered the cream for $107, I received an order confirmation and that was all. The phone number listed on the site does not work, the chat does not work, they do not respond to messages

Reviewed multiple emails about my tracking number, when I tried to track it - it told me I owed duties. I input my credit card information and then it tried to charge my card $1200 CANADIAN from "MYGRAPHIC". I immediately cancelled my card and will no doubt never receive my products I purchased over $100 worth.

The honey arrived intact and on time. It is delicious and I liked that it was on sale.

product depth and customer service team

Expedient shipping and easy to navigate web experience.