FuseBase  Arvostelua 283

I started out with Nimbus. After rebranding to FuseBase, the website removed all self-service cancellation controls. Users cannot stop auto-renewal themselves. The 'remove this account' option is no longer available. Both require contacting customer support. This is a predatory dark pattern designed to trap users into continued billing.

this review is not about the product, but about the support quality. the screenshot tool didn't work as expected for me, therefore i asked for refund immediately after purchasing pro annual plan. it was 20 days ago. support is HORRIBLE - rude, ignoring. they pop-up and then disappear until you poke them again and then cycle repeats. i still didn't get my money back. i plan to write this review on every platform possible and multiple times until i get my money back

Der Kundenservice ist unterirdisch. Ich habe hier ein Therapietuch bestellt. Da wir doch keine Möglichkeit fanden es ordentlich zu befestigen wollte ich es zurück schicken. Erst auf die zweite Mail wurde geantwortet. Dann wurde mir mehrmals ein Nachlass angeboten. Ich habe immerwieder erwähnt das ich es nicht behalten möchte und es zurückgeben will. Mir wurde dann eine Adresse über 5 Zeilen in China geschickt. Daraufhin habe ich mich beschwert. Zumindest ich habe auf der Seite nicht finden können das ein Rückversand so schlecht ist. Nachdem ich noch 3 !!!! Mails geschrieben habe, habe ich wieder keine Antwort bekommen. ACHTUNG! Kundenservice ist hier quasi nicht existent. Wenn ich 0 Sterne vergeben könnte würde ich es tun.

Abbuchung eines zu hohen Betrags trotz Trial, keine Antwort, keine Gutschrift. Absolut keine Empfehlung!
Kein seriöser Anbieter!

Fusebase lets us keep everything in one place: notes, tasks, documents, client spaces, and internal knowledge bases. The ability to create structured client portals with permissions, custom branding, and public or private pages has significantly improved how we collaborate both internally and with partners. Almost every month we discover a new feature – from databases and advanced page blocks to automations and integrations – and quickly plug it into our business processes.

As an early user of Nimbus, I am quite astonished to read some of these reviews. The app has evolved a lot since its inception, and it was already usable from the start. When I reached out to the team they answered and guided me with the basic setup, and they never had rude attitudes or acted unprofessionally.
The new Fusebase is even better: improved UI, AI has been integrated, and finally the client portals are amazing for providing a service.
To me it's a winner, even if you just want to use it for note-taking. So far it's a completely new and more powerful app that I hope will keep on delivering!

CEO is rude and just changed a booked meeting time by 3hours without asking.
Emailed and refused to take responsibility for his actions.

I have been emailing with your FuseBase Web Platform Team since APRIL regarding a refund for an unauthorized billing for services that we are not using. I was told that I would be refunded for this, and now it's FIVE months later and I have yet to receive my refund or any updates. I have been told by team members to contact others who are responsible for the payment. I have sent them emails repeatedly, I have also been told by customer service that they have forwarded my concerns to this person and I have yet to even be acknowledged. Absolutely abhorrent treatment of their customers. Do not get scammed by them. Now, months after my review has been posted, they are trying and attempting to remove the review.

DO NOT START AN ACCOUNT WITH LiveStartPage. /Evernote / Nimbus / Fusebase.
That's how I got here and its been going down hill with every progression.

I would be a happy customer for life if it JUST WORKED.
But it does not.

And in 2022, things started getting bad and confusing.
Then in 2024 almost all functionality with it dropped off in my instance when google labeled the plugin harmful when used with chrome.

Silence from the support team.
You could not even get the Live Chat to work as it was always busy.

Support to emails were "Oh that's not us anymore" when trying to find out what was going on.

I am willing to deal with a lot of stuff but even being told that buying Nimbus pro will allow me to have my livestart subscription, but that was incorrect.

If you are a company, you might be okay.
If you are a single user, NO BUENO!
Stop at the gates of Mordor.

You know there is something wrong when they don't have a phone number or an address right on the main site.
I can't find it.

So, I want my $60 bucks back.
I have not used it and asked to cancel back in 2024 with a "Not my department, but here is our new plugin"

DUDE.
That's not how you deal with this.

Truthfully, if they just fixed the issue with LiveStartPage, I would not give toss about the Nimbus/ Fusebase stuff, but even that is borked from the Plugin standpoint.
The Online Fusebase stuff I never got nor cared to use.

The only feature I ever used was the screen capture tool and that broke in 2024 completely under ChromeOS.

Then they had 2 versions of it in 2023 I think.
Lordy....
for a software company, they sure can't keep their software on track.

After Google gave me the Nogo on the plugin, and the payment issues, & how they handle these things - I CAN NOT RECOMMEND Pavvel's company here for personel use.

And LiveStartpage is now said to be a harmful by google chrome last alert I had.

I purchased an Annual Capture Pro subscription from January 2022 to July 2024 for $49 per year and a $249 Lifetime Pro license on July 5, 2020, for project management and data collection. However, I faced significant challenges transitioning from the annual to the lifetime license, as I couldn’t access Pro features, and technical support has frequently been unresponsive to this issue since December 2024.

On July 8, I recorded a 2.5-hour client session using the Chrome extension on Brave Browser, but it froze on the "Processing Video" page. Support suggested using Chrome only, which I followed. A similar issue occurred on October 31, and after multiple follow-ups, no further contact or solution was found by December 1, 2024.

I’m disappointed with the software's performance and inadequate support, especially after spending over $200. I formally request a full refund of my Lifetime Pro license because the software failed to perform its primary function and did not respond to my inquiries. After repeatedly being ghosted by the company despite asking for information on requesting a full refund, I hope making a more public appeal will elicit a response.

Die MAC OS Version ist langsam und voller Fehler.
Die Copy Funktion fällt öfters aus, Suche ist langsam, Programm lässt sich nicht mehr schliessen, usw...

Vorsicht:
Inzwischen kann man seine Notizen nicht mehr alle auf einmal exportieren sondern nur noch einzeln.
Damit soll wohl der Wechsel zu einem anderen Anbieter verhindert werden - unseriös.
Ich habe nun hunderte Notizen manuell zu Apple Notizen übertragen und bin sehr positiv überrascht.
Notizen hat alle Funktionen die brauche, ist sehr schnell, hat eine gute Suchfunktion und funktioniert zuverlässig - und ist kostenlos.

I have long considered using FuseBase. I love another well-known app. When they renamed NibusNote to FuseBase and created the option to build my own portal, I didn't hesitate to invest the money. I work as a coach and consultant and need to share coaching techniques, client documents, online course material, financials, etc. with my team. Even my wife (also a coach) loved FuseBase because she is familiar with our portal and doesn't have to learn the whole app. On the other hand, what still needs work is working with the database. Although you can create tables, if the table is larger, it is almost impossible to work with it effectively.

Many companies use dark pattern techniques to make it difficult for users to find how to delete their accounts. This company is one of them. Once an account is created, it cannot be deleted.

Im Dezember 2022 wurde mir fälschlicherweise der Betrag für zwei User abgebucht. Als ich Nimbus kontaktierte, wurde mir angeboten, anstelle einer Rückzahlung das Abo auf ein weiteres Jahr auszudehnen (die nächste Zahlung wäre also erst im Dezember 2024 fällig gewesen). Trotz dieser Aussage, die ich auch schriftlich von Nimbus habe, wurde im Dezember 2023 erneut der Jahresbeitrag und zwar erneut für zwei User abgebucht (144$!). Als ich Nimbus erneut kontaktierte, wurde die Hälfte des Betrags zurückerstattet, jedoch wäre in diesem Jahr ja überhaupt keine Zahlung fällig gewesen, es hätte also der volle Betrag zurückerstattet werden müssen. Seit dem 02. Dezember bin ich nun in regelmäßigem e-Mail Kontakt mit Nimbus und bekomme immer die gleichen fadenscheinigen Ausreden: "Wir hatten gerade ein Problem mit unserem Buchungssystem, aber jetzt können wir die Rückzahlung einleiten", "Ich hab die Rückzahlung schon beantragt, ich weiß auch nicht warum sie noch nicht erfolgt ist",... - es ist jetzt Mitte März und ich warte immer noch auf mein Geld, regelmäßig schreibe ich Mails an Nimbus und erhalte entweder gar keine Antwort oder wieder nur eine vage Aussage von "Wir kümmern uns jetzt drum" und dann passiert nichts. Für mich ist es inzwischen kein blöder Fehler mehr, der jedem mal passieren kann, sondern schlichtweg Betrug.

Ich habe mich bei Nimbusweb für die Testphase entschieden und durfte feststellen, dass die Kreditkarte direkt belastet wurde. Eine Option zum Kündigen findet man ebenfalls nicht.

Using FuseBase has been mostly positive for us. It's great for tracking how clients interact with our content, which helps us make better decisions. Handling campaign feedback is more efficient now. FuseBase has been a useful tool for making our work more data-driven and client-focused.

I'm quickly finding awful sync problems between devices. Changes I make on one device (eg Laptop) should show up quickly on another device (eg. iPad or iPhone) but no. Sometimes it takes hours or overnight for the sync to happen. When its happy the sync happens instantly in real time. But on too many occasions, the sync doesn't work. Move a note to a different folder and it may never show up in the folder on another device. Great features, but this is a deal killer.

"I struggled to connect sessions and resources across various platforms. The fractured experience didn’t convey the polish I desired. With this tool, each engagement now flows through integrated, professional portals tied directly to my brand identity.

The platform makes my coaching feel elevated and established. By streamlining continuity, goal tracking, and resource access into consolidated hubs, clients receive five-star experiences previously out of reach. Their satisfaction scores say it all."

It is practically impossible to cancel your account. They make you email them to cancel your account, but then they just ignore your emails. Extremely frustrating.

Requested a refund because I no longer require the software but they do not warn you of the annual subscription being debited from your account but since contacting them I have been ignored, multiple times. Unethical business do not trust.