Nexusclips Arvostelua 49

Terrible company.... used it for 1 hour, saw it was 100% useless, asked for a refund... the answer was flat out NO. Save your money!

PRO MEMBERSHIP IS USELESS 1 star is 1 star too many.
Problem: Faulty software! When you make clips, it leaves you with a blurry background.
I wrote to them, they first accused me of being a dummy:
Here's their their first reply:
On Mon, Sep 8, 2025 at 7:55 PM Nexus Clips helloatnexusclipscom wrote:
Hello! 😁
Thank you for contacting us.
The backgrounds are blurry, so as not to leave an "empty" background.
For now, we have a simple and practical editor so that even inexperienced users can create clips very easily.
We are also working on an update that will add new features.

Here's their second reply: Hello! 😁
Nexus Clips
Sep 11, 2025, 5:14 PM (13 hours ago)
to me

Hello! 😁
We're really sorry.
To avoid a blank background, the standard shape tool uses the same video with a blurred background effect.
At the moment, it's not possible to change this.
The tool is constantly evolving, and we're working to add new features in the future.
However, you can adjust the frames to your preference.
We're sorry, but as stated in the FAQs, we can't issue refunds.

As you can see, they admit that there is a problem, refuse to reimburse and expect you to put up with it.

Extremely DISHONNET and ARROGANT

I had to get and pay someone else to fix this issue.
What they promise actually doesn't exist!
I strongly advise people to be aware since this is the FASTEST WAY TO LOOSE 60 EUROS.

They committed fraud in my bank account
stay away

Nexus Clips is misleading and feels like a scam. They advertise smooth editing directly after linking your YouTube channel, but in reality you’re forced to upload large files manually, and uploads often fail. Their editor is clunky, imprecise, and unusable for even basic edits. There’s no trial period, so you only discover the issues after paying. Many others report the same problems. Avoid this service.

As others have said, they give the impression that what you'll end up with is ready-to-post clips. What you really get it access to the most horrible and clunky online video editor I've ever used. They clearly spent the dev budget on the fancy landing page.

Was recommended this tool by a YouTuber who I usually trust which is disappointing too. Utterly useless and an absolute rip off.

purchased under the impression the ai would clip together my long form videos into short reels backed by their youtuber affiliates who describe it that way. The site is nothing more than a video editor you have to manually use to edit your clips. Asked for a refund after trying to use it for 1 hour and they refused saying it costs them money for me to use it... yes that is how business works, you have operating costs. Seems like poor customer service to not refund someone who barely touched the service and reached out same day as purchasing.

Useful when it works. Unfortunately is very glitchy ;(

I truly just cancelled my PRO subscription (with no refund) after only trying it for a day. Consider the following: You want to try an ai out but can't unless you pay for a month or even a year upfront. You do it in hopes that it works since the competition is so much more expensive. "This would be a godsend if it works!" You think. Well here's the only problem, it doesn't work. Not as it appears at least. You login and connect your youtube account and get all excited to just have the ai start editing all your videos/livestreams. BUT WAIT! Even though you've paid for the service and connected your account, you first need to download the video from youtube and then upload it to Nexusclips... wait WHAT?! Yep! You need to now download and then upload the content you want their ai to edit. My first video was an 8 hour stream playing one of the Halo campaigns. After 15-30 minutes of uploading it failed to upload. This occurred three times before I emailed them with screenshots of the issue. They replied asking for more details (which I explained everything and had nothing else to tell) but I tried it again before replying and it worked. Coincidence? Maybe. Well anyways, I let the ai do its thing and then started the next 3.5 hour livestream. Sorting through the two video clips I realized that even though I asked the ai to find clips of exciting, intense, and engaging moments. Almost all the clips were moments where there were cut scenes or clips that had in game chat from npc's. Nothing that I asked for and never anything worthy of posting. (You also need to select the template and adjust the clips yourself.) Anyways, I asked for a refund right then and there. Two days later I got a reply denying my refund request. I definitely do not recommend! Not even worthy of a one month try. Give this company $0! Streams on YT & Twitch! "DirtBagFace" 😈

Useless product. Made the mistake to subscribe for a year and I'm now fighting a refund. If that doesn't happen, will challenge it with my CC.

Horrible interface, longest clip is 50s, and it simple fails all the time with "something went wrong". Giving up after a few hours of trying the product.

Hope you read the reviews before buying into this trap, as I failed to do it and I'm now pretty disappointed.

Customer service is the worst. Unclear, unfriendly, and they take a long time to answer. Just awful. The page seems ok for 5EUR a month, I guess. It's very wonky but if you kind of get the hang of it, it's something you can work with. I'm still not sure I'm renewing for the next year, hopefully they'll get better.

servizio a pagamento assolutamente scadente pessima esperienza.
Dopo 6 ore ancora non ha caricato il video da cui estrarre la clip ed ho provato piu` volte.
Difficilissimo contattarli, e dopo varie peripezie scrivo una email, ma se ne fregano.
NoN Usatelo

Awful no customer service and cant cancel i ended up taking the easy option and changing my cards just to get out of the payment just awful dont do it

All these youtubers recommending this product are just taking money for the product that does not work.
I cancelled immediately after I realized it does not work well, reframing isnt working so it is useless. Been corresponding with them for weeks and they keep asking the same questions and there is no resolution. They are not refunding. I have used it once and on the same day asked for a refund. They are scammers, the whole company is a scam. Beware!

Ich verstehe tatsächlich die ganzen schlechten Bewertungen nicht ich habe es gekauft ja ich hatte natürlich auch einige Probleme habe den Support per email geschrieben und 1-2 Tage gewartet und die haben sich um mein Problem gekümmert jetzt läuft es reibungslos

I Just brought the year plan yesterday. Its not working so i asked for the refund and i hope this is a professional company that either fix the issue or pay back their clients what they paid for it.

Nexus clips is a scam. According to the support it cannot be cancelled within the first 15 days (as imposed by the EU law) so they don't give the refund. In the EU it's illegal.
And it doesn't work, so for sure you're asking for the refund because it doesn't do the job you paid for.

The website usually doesn't work. When it does work, it doesn't work properly.
The customer service is very bad.
And the only thing they communicate clearly is:"NO REFUNDS".
This is false advertising, dirty way of doing business. Total scam!!!

My experience with NexusClips has been nothing short of a nightmare. I purchased their product in good faith, only to discover right away that it didn’t work properly. Downloads were broken, clips were corrupted, and the software simply failed to deliver on what was promised.

I reached out to their support team immediately and, to their credit at first, they responded asking for more information. I complied. What followed was a textbook example of deliberate stalling tactics. Each reply from them came slower and slower, with vague instructions like "try again with another video" or "we pushed another update" — all of which changed nothing.

After weeks of this dance, I finally asked for a refund. That’s when they ghosted me completely. No response, no resolution. Just silence. They dragged the process out until over a month had passed, conveniently pushing me past PayPal’s dispute window. By the time I filed, PayPal denied my case because NexusClips’ slow-walking made it "too late" to get protection.

This was not bad luck. This was a calculated strategy to avoid issuing refunds and leave customers stuck with broken software.

NexusClips knowingly sold me a faulty product, wasted my time with fake support, then disappeared when it was time to take responsibility. This is not just bad service — it’s dishonest and exploitative business practice.

If you value your money and your time, stay far away from NexusClips. They will happily take your payment, give you a broken product, and then disappear when you need them most. I wish I had seen a review like this before wasting my own money.

Couldn’t agree more with the other reviews I would give 0 if I could. They are scammers and just want your money. Avoid at all cost.

A really scummy app. You can't even get your clips without paying a $150 annual fee. Bad app, dont waste your time on it.