Next Hr Arvostelua 374

Ich habe ein großes Paket nach Österreich bestellt und wollte ein paar Teile wieder zurückschicken- 20 Euro!!! In der heutigen Zeit, in der man fast überall kostenlos zurückschickt, eine absolute Frechheit!

When I moved from London 🇬🇧 to The Hague 🇳🇱 as a expatriate, I was very happy to be able to buy online in one of my favourite 🇬🇧 multi brand store, Next.

Actually I was concerned about the delivery, and returns, until I found out there is in The Netherlands a Next warehouse!

I had a issue about my return (delivery), but soon I contacted the Next customer service, I received the support I needed.

The customer service team was very efficient: following up and fast feedback.

No doubt I will continue as Next customer while I living here, because the good customer service is the same as my time in London.

Amazing Company
Great Seller, Quick Responses to Queries, Fast Shipping With Tracking Number

Een shirt besteld. Nooit aangekomen. Bedrag is teruggestort, maar de verzendkosten niet. Klantenservice spreekt alleen Engels en is erg onvriendelijk. Nooit meer iets bestellen hier.

O, wat slecht. Een jumpsuit maat 8 besteld, kreeg maat 10 geleverd. Retour gestuurd, maar door Next niet bevestigd. Klantenservice reageert niet op deze klacht. Een andere jumpsuit is nooit bij me geleverd, kreeg na bestelling daarvan wél een snelle retourmelding. Nooit meer. Ik had de reviews op Trustpilot eerder moeten lezen. En Zalando, beeindig de partnership, dit kan echt niet!

I used to love Next for their cool designs and big variety of brands. I also ordered from them a couple of times in the pas 2 years.
Fast forward to June the 9th 2022, where I placed an order for a dress.
Two weeks later, no updates on where my parcel is. The initial tracking code provided must be wrong because I get no results from the DPD tracking page.
I contacted the customer service department online via chat, 3 times during the past 5 days and all I got was ''We will raise this issue with our supervisor and investigate further with the carrier company''.
Yesterday I got an email from the international customer complaints dpt. telling me that they will investigate further with the carrier company.
Doesn't solve my problem...
I ordered 2 weeks ago hoping that I would have received the parcel by today.
Customer service ineffectual in giving specific answers - the customer must chase them in order to get a response (if they're lucky enough to get one).
Will go to a nearby M&S store to get a dress as I'm in a hurry.
Never ordering again from them online - waste of time, peace and money.

Ik had 2 verschillende artikelen besteld. Ruim een week later heb ik de bestelling binnen gekregen, waarvan 1 artikel niet. Je krijgt geen update van de bestelling, dus ze laten niet weten dat het langer duurt en dat er 1 artikel niet geleverd kan worden, daar kom je pas achter als je de bestelling ontvangt. Dat vind ik wel minder dingen van bij Next bestellen. Uiteindelijk heb ik wel direct mijn geld retour van het artikel die niet voorradig is. Artikel die ik wel heb ontvangen daar ben ik wel blij mee. Of ik hier nog eens zal bestellen weet ik niet. Maar mocht ik nog iets leuks daar vinden, wellicht wel maar dan rekening mee houdende dat dit soort zaken dus kunnen gebeuren.

I use Next UK & Next Spain & the service has been excellent for both! Living in Spain some products here do no fit our UK sizing, ie bedding... But Next Spain has been amazing!!! The only issues are returns - so we tend to end up keeping items even if they are wrong as we have to pay for the return postage! Whereas, in the UK they would be returned to the driver... Perhaps this could be an option for the future. If I am ordering anything that may need to be returned I generally order before friend/family come so that they can take back with them to return, which is a pain! BUT I still give the service 9.5/10! Thank you!

Artikel retour gestuurd maar er wordt gezegd dat er maar 1 i.p.v. 2 in de doos zitten. Heb nu betaald maar zal er nooit meer wat bestellen.

Je déconseille fortement. Les retours ne sont pas remboursés.

I base in Hong Kong. Ordered bed sheet but they delivered me a duvet. I sent the duvet back to them and paid the postage upfront. I have been chasing for the refund of the product cost and postage for 1 month. The customer service claims that they have processed the refund a month ago. However I still haven’t received any refund at all!!! Can’t trust this shop!

Terrible service. I have experienced multiple delays on a suit I had bought in good time for a wedding. Each time I contacted customer services to see why it had not been delivered on time I was promised that it would be here before the event. After multiple calls etc they finally admitted that the suit is delayed by over a month and then tried to offer me a 10% discount on future purchases. Like I am going to shop there again😅

J’ai eu peur en lisant les avis mais pouvant payer par PayPal je me suis lancée et je n’ai pas été déçue. J’ai reçu les articles 3 jours après avoir commandé et ils sont parfait comme sur les photos. Les sandales taillent un peu petit mais je les ai renvoyé gratuitement avec étiquette de retour. Prix attractifs et articles de qualité

Super fast delivery. I placed the order, they dispatched it from Germany and it arrived in Belgium the next day. Wow! Their 24/7 Customer service is top notch. I find the customer care staff very helpful. Don't even know where the negative comments are from. I once had a problem with my refund and the issue was resolved in no time via online chat. They offer good quality clothes at a fairly reasonable price. The only downside is refund does take a while. I will keep buying from them.

Levering som lovet og god kvalitet på tøjet.
Jeg var lidt skeptisk da priserne var så billige.
Men min pakke kom som lovet på leveringsdagen, og tøjet overraskede positivt.
Ikke sidste gang jeg handler der 😊👍🏻

Vol en interne

Impossible de contacter le service client et de se faire rembourser.
Pack de 3 éventré en interne, 2 articles volés sur 3 !
Emballage externe parfait !
Merci de verifier les casiers judiciaires de votre personnel ou au moins leurs casiers tout court
Je suis effaree.
Du grand n'importe quoi.

My 11 year old loves them and the size 13 fitted her so well.

She says they are very comfortable.

I tried this store recently and bought clothes which were of good quality but the delivery was a bit late. But overall good purchase!

Je déconseille fortement. J’ai trouvé cette marque par l’intermédiaire zalando/la redoute etc. Satisfaite par la qualité des vêtements je décide de commander sur leur site car plus de choix.
Panier validé, paiement débité et plus accès à mon compte. « Impossible de réinitialiser le mot de passe pour ce compte » ou « aucun compte existant ». Service client injoignable. Voilà comment perdre 100€ en 10minutes.

Ordered a chest of drawers online, a month later nothing delivered. Had to chase it up online because they had forgotten about my order. Finally got a delivery date nearly two months later. It arrived in two boxes. Opened them up and I have only half my order and the other part was a totally different piece of furniture. So now I’m stuck with this furniture for 3 weeks until they can collect it. I will need to reorder the piece of furniture online again if I want it. The only plus was the woman I dealt with on the phone was helpful and got it sorted for me.