Newtralchair Arvostelua 

Backed a Kickstarter campaign with this company. They retroactively increased our fees, required us to pay them more, and then stopped communicating or fulfilling orders. Do not buy any of this company’s products or back any future campaigns; this is an untrustworthy, shady business. Do NOT give them any of your money.

Update: It’s now August 6 and I still haven’t received my chair. I see that Newtral has the chair available for purchase on other websites under a generic name, instead of as the “Freedom-X”, despite not having fulfilled their existing Kickstarter or Indiegogo orders. The other thing I forgot to mention in my initial review is that though my pledge was $249 + $29 in shipping, they required me to pay an additional $102 in shipping fees through PledgeBox ($55 in March, and another $47 in April). The emails about paying the extra “shipping” costs threatened to withhold or delay shipment of the chair if I did not pay, so I begrudgingly paid it, yet it’s been several months and I have yet to receive my chair.

Original review: I’m one of the first 150 backers and even paid up the additional shipping fees they requested. I’ve seen backers in the 3k and 4k range reporting they’ve received their chairs, so I’m not sure how they’re determining who gets their chair, because it certainly isn’t in order of backer number.
I went back to their first Kickstarter page for funsies and noticed a comment posted recently by someone stating that they finally got their chair after 3 years. Doesn’t particularly instill confidence in me for this campaign.
I’ve had my fair share of participating in both successful and failed Kickstarters. I’m generally pretty understanding of mishaps because things happen, but how a company handles those mishaps is really telling. Lack of transparency, infrequent updates, and canned responses is not how you build a customer base. I see that Newtral has invested a lot of money on paid ads, which shows they care about their marketing… Focusing on not only product quality but also on quality customer service is how a company can get free marketing, as happy customers will refer via word of mouth. Creating unsatisfied customers will do the opposite. Clearly, we’re using word of mouth to share that this has been an overall poor experience.

I am in the first backers, no chair, no updates, no news, no nothing!!! I backed the project in the end of December, and I have got nothing.
Lack of communication and transparency.

all the good reviews are before the end of march, so they are not talking about the kickstarter campaign for the newtral X. if you are willing to be a backer for their campaign, please don't.

There is no response about the order, the update at all, I emailed them couple time, but none of them have reply, that actually near a scam.

Did you order the Newtral Freedon X chair? If not, this is a warning to others. Strongly recommend not ordering from this company.

Placed order in Jan, updated in Feb, Mar and Apr. Nothing since then. No response to any form of contact.

Promised a tracking number and nothing received.

Have raised a dispute with my bank and credit card.

If I could give a zero I would.

Terrible communication and timeline promises via a Kickstarter campaign.

Have emailed and commented to request an update for the chair we purchased late 2024 - no clear responses provided and thousands of people have been left without their item with many now disputing with their banks. Company has completely stopped communicating with its customers and it’s highly concerning, especially considering they charged extra for shipping!

Not an upstanding company to do business with. They claimed to be about transparency and communication and they have been everything but. Although a handful of reports have come in indicating chairs were delivered from their Kickstarter campaign, nearly everyone else has been ghosted. 30+ days since communication from them and they claim ignorance on the ability to track shipments.

Treat doing business with this company as if you are going to a casino. Be prepared and okay with losing every dollar you hand over.

Company said they'd provide an update every 2 weeks or so, but hasn't complied with that promise since April. Their latest update was a month ago and was a whole month from the last one. No one from the first 100 backers has reported getting their chairs. All their responses don't have any useful information even when asked directly like an AI--which is clearly used to reply to any inquiries.

Haven't heard back from the company in months. Predicted delivery time has passed and still no updates or tracking details. Very upsetting

Participated in a Kickstarter for the NEWTRAL Freedom-X: Multi-Position Chair. As backer 988, they promised that the parcel was on its way for months, yet no shipping updates were given and nothing arrived. From their Kickstarter updates page, it looks like nobody has received the chair, despite paying full price plus additional shipping.

They do not respond to emails and there is not phone number to reach. I have not received a refund for 6 months now.

If I could give 0 I would . What a horrible chair and poor design , causing back pain. Customer service only via email and super unhelpful. I wish never bought this chair.

I bought their chairs on IndieGoGo at the end of 2023. At the time, they promised to deliver them around February or March 2024.
And they didn't keep their promise. On the contrary, they kept saying for months that they would ship them soon. Some people actually received their chairs. But I still haven't received mine after a year, and they keep ignoring my inquiries and refund requests.
If you search google "newtral magich indiegogo", you'll see that this isn't a problem that only happened to me, and you'll understand just how dishonest they are.

Its outstanding design and excellent comfort are due to its seep understanding of ergonomics and innovative spirit. Every detail of it has been carefully crafted, making it both beautiful and practical. I believe that in the future, it will continue to surprise me and become an indispensable part of my work and life.

Its unique leg rest and back support convinced me to buy it right away. As an individual who spends a significant amount of time in an office chair each week, I have experimented with a wide range of chairs—both costly and inexpensive—with various marketing ploys. However, I'm constantly searching for a chair that can provide me with the comfort I need to work long hours comfortably. It is my earnest hope that this chair will be among the select few perfect options that satisfy my exacting needs.

My favorite chair is this one! The foot rest is a cleverly repositionable chair that lets me select the most comfortable position for work or rest, relieving pressure on my head and lower back. It is the ideal company for extended workdays or brief pauses.

This chair really amazes! It is a perfect way to relieve the pressure of the lower back and head, and the adjustable design of the foot rest is very considerate. Whether it is long-term focused work or occasional relaxation, it can perfectly adapt to my needs and bring me unparalleled comfort. It is really a rare good chair

I ended up choosing the chair from their website because it looked functional and affordable. I have always had a bad back, so I was looking forward to this chair helping me solve this problem. I also think adding a footrest that can be used in a lower position would be a great design to improve the overall comfort experience.