NewSmile Arvostelua 

I have been very patient with NewSmile and it has been issue after issue since agreeing to having the night aligners made. I agreed to pay more than $1,000 and I am currently paying on aligners that I have yet to receive and I placed my order in January (it is now June) and have already paid over $400 on them. Initially when I ordered the kit they made a mistake with not letting me know that my impressions would not work but were still charging me for impressions that could not be used to make my aligners. They straightened that out, then I had to ask for them to ship my aligners expedited and they did, however they left the lower aligners out and only sent the upper aligners. Mind you, I am STILL paying for aligners that I have not received. They then had the audacity to ask me to ship the upper aligners back instead of just sending the lower aligners, inconveniencing me again. I have yet to receive an email response back from them or to have a phone call back from them.

I am extremely frustrated and sharing my experience because this is terrible customer service and truly taking advantage of a paying customer. I am disappointed because the customer service is sloppy from my experience and I truly wanted to love NewSmile due to the reviews that I read. I want my aligners and response from the company. This is not too much to ask for when the customer service has been anything but good and I have been setback due to this.

I would not recommend NewSmile to anyone. I would much rather prefer to go to a dentist and have them guide me through the process. I am usually a DIY type of woman, meaning I have a busy schedule and do not have time for dental appointments but I much prefer that at this time and would advise others to do the same after my experience with NewSmile. It should not be that difficult to respond to a paying customer and the least to send the correct aligners, not at the patient's expense or time.

Kokob was absolutely brilliant, she made sure I was comfortable the whole time, she was friendly and very good at taking the scan. She was patient with me when I was uncomfortable and did the procedure very effectively and efficiently. Would highly recommend her services, thank you again Kokob, you’re wonderful!

Fantastic Alternative To Invisalign.

I first went with NewSmile in July of 2023. I had crowded and twisted bottom teeth and overlapping top teeth. I was also coming off the back of a wisdom tooth and rear molar extraction and this motivated to get my teeth perfect. I was originally sent an impressions kit (although now they do 3D scans) i had an amazing experience with the impressionist over the phone.

Around two months later I received my first set of aligners, they fit perfectly but i wasn't able to bite all the way, i had an orthodontist from NewSmile who i was able to ask questions to and they assured me it would settle, which it did a few days into my first set from there it was smooth sailing, every set fit perfectly and i had bi-weekly check-ins via an online form that i was then given feedback on.

Towards the final sets, i had some issues with my touching points which the orthodontist reassured me would change and was very swift in replying to me.

I have also had a check-up scan at the end with Koko due to me joining prior to the 3D scans being available, she was also fantastic and was able to consult me on any questions i had. Now a couple extra steps to go but I would recommend to anyone looking to improve their smile.

Koko was absolutely incredible. She made me feel relaxed and at home. She was a laugh and even though my wisdom teeth were quite hard to scan we did it together. I can’t recommend her highly enough. Thank you so much

I visited Oxford street and met Kokob today, super fast and friendly experience, very professional would recommend to anyone. Looking forward to rest of process

I visited Oxford street for my 3D scan which was conducted by Kobub, she was incredibly friendly and helpful. I would recommend anyone to see her to get there impressions done.

Was great visiting the clinic today in Oxford street. Not just a lovely area but lovely staff.

Visited Oxford Street Office and great service from Kokab. Very personable and keeps you at ease whilst being a professional at her job. 5/5

Had my impressions session with Ivy from NewSmile. She was absolutely brilliant; very accommodating and helpful. Ivy was patient with me in explaining and showing how to get the best impression. Truly an asset to NewSmile!

Koko was very friendly and made me feel comfortable during the scan. All went well

I visited Oxford Street for a 3d scan. Very easy to find and very friendly staff. I arrived early and was seen immediately. The scan is much easier than taking impressions at home. Was in a relaxed atmosphere and a thorough job. Look forward to receiving my aligners

I visited today, Oxford street NewSmile life and it was a very good experience and Kokob was very helpful. Amazing!!!

Had the best experience at my scan appointment. The process wasn’t too long and the lady who performed the scan was welcoming and made sure I was comfortable at all times. Highly recommend to anyone seeking an alternative to Invisalign.

I visited the Oxford Street branch for my scans, Kokob was very friendly and made the whole process very pleasant and stress free 🙂

I wanted a 3D scan as opposed to the impression kit so booked time in their London location via the website. Koko was incredibly helpful, friendly and put me at ease. She was very knowledgeable and the technology is amazing. Really impressed with this Canadian company and looking forward to seeing the results.

Lou made the process smooth, comfortable, and easy. She is an excellent impression coach!

Visited Oxford street office, Koko was amazing. Was no pain and done a quick scan, looking forward to getting the retainers, thanks

This was a second session to create dental impressions. My first set didn't turn out okay. They were able to give me specific tips to get better results based on what was deficient about the original impressions. They were patient and friendly.

Ivy has a very warm and friendly personality. She was fun to do a video session with as she made me feel completely at ease even though I was nervous. Although the trays I had were not a good fit, she suggested alternative methods for getting an impression of my teeth. I would highly recommend her to those looking for someone to feel comfortable with.

My impression coach, Ivy, was exceptional. We had a little bit of a complicated upper tray fitting. She had great guidance, the utmost patience with me and offered excellent coaching throughout the whole process. She really knows what she's doing and is pleasant and kind. She even made herself available on her day off so that we could finish the impressions after I received different trays. I would highly recommend Ivy for impression coaching, and would recommend the impressions not be done without a coach.