NewSmile Arvostelua 

Poor service for a luxury item.

The actual impressions call with Angel was good and she was very helpful.

The real issue is that the company itself is not set up to offer a quick, efficient or convenient service in the UK.
Only after paying do you learn that there is a month long waiting list to take the impressions. In this time you get plenty of messages rushing you to complete all the requirements which is enhances the aggravation at NewSmile being slow.
Appointments and customer service all happen in the evening UK time despite the WhatsApp group saying that they operate 9-5 GMT.

If you want to expand into overseas markets then ensure you are able to manage it.

Hopefully the retainers themselves will do the job.

From the first call to Angel I was made feel at ease. I was very self worried about my teeth but Angel made me feel relaxed and was extremely knowledgeable. HIGHLY recommend Newsmile to anyone.

My teeth are much tidier thanks to the advice of all staff. Very grateful to their help. It is also convenient to have braces at home as this saves travel time. Thanks so much.

Ivy was very friendly and helped me to get the impressions.

This was the second impression kit that I had to do, the trays that I was sent were XL and L. XL was extremely difficult and painful to get into my mouth and had sharp edges which cut my lip. The L trays were also a little too large and also struggled to use them

Happy & good experience, also very helpful!! Thank you so much, Ivy!

Angel is wonderful and supportive throughout the project.

Angel was very friendly and efficient, explaining the process to me and arranging to send a returns label. Thank you Angel!

Had a wonderful experience for the impression appointment. My consultant was great and she also shared a power point with visuals to walk me through the steps.
Great job!

Ivy was lovely, never stopped smiling and was so helpful. Very patient with me and nothing was too much to ask. Great experience. Thankyou. :) x

Great experience making my impressions with Angel! This was my second set because my first set of impressions were imperfect. I really appreciate the dedication to getting it right.

Still awaiting aligners after 7 months. Very poor. Still taking my DD on time though.....

Do not rely on this company if you dont find it suitable I found myself with a hefty administrative fee

I booked my 3D scan appointment, paid for it, had to schedule my time to be in central London for 2pm today and got an email at 1:21 to say that my appointment was cancelled (when I was already almost at the clinic.

This partner clinic refused to serve me as they didn't receive the payment from NewSmile. I offered to pay myself second time and sort it out later but was refused.

Not only I want to get the refund but I should also be entitled to compensation for my time and travel expenses!!!

AVOID AVOID AVOID
Do not buy from here ever please
they will give you unnecessary stress
I've cancelled my aligners after the first month
i'm still paying every month and have to claim it back on amex, it's absolutely outrageous what i have to deal with every month, writing to them, proving that i cancelled, while they're still charging me and i haven't received the product, since i cancelled it. I'm paying for NOTHING.....

Terrible company to deal with. The second batch of aligners didn't fit properly, and they are asking me to spend more money to finish my treatment! There seems to be no way of complaining, only being put in touch with a "supervisor" who has the same job title as everyone else. She didn't want to know, didn't answer any questions, and was a complete waste of space. Buy cheap, buy twice. Do NOT use this company.

Update: NewSmile's reply is a complete joke. They didn't answer my questions or concerns and their solution was for me to pay more money to them. My dentist has told me to stop using their aligners as I am now in a worse place than before I started using them. Do NOT use this company.

Placed an order in NOV 2022 and received the impression kit in DEC, which seemed fine at first. The first stage of the process involves checking the size of the impression trays, when they don't fit it takes another month to get the right size sent.

Upon receipt of the impression trays, you are then asked to either book a video call or send images of your practice impressions. BEWARE of their Ts and Cs, as signing their contract at the start gives them the rights to any images you send them. Take care as to what information you share with them in your images or on any video calls!

It takes a month to get the impressions approved, and another month to get the smile profile approved. We are now in March. After paying a deposit at the start, followed by monthly instalment payments, I have now been asked to wait another month for the aligners.

The Customer Services Team seem to respond via email within 48 hours, which is reasonable. However, I am not convinced that the UK team have much influence on the central operations and hence, all the constant delays.

Based on their advertised service, it should have been possible to complete my aligner treatment in less than one year. However, it has been 4 months now and still no aligners. This means my aligner treatment cannot be completed by the end of 2023 now. They take the money on time every month of course though.

I am not sure that these services comply with the Consumer Rights Act, so I suggest going to your own dentist and see if they can work out an affordable solution to meet your needs.