My card was blocked because of some technical issues and when I called customer service then this issue was resolved by Faadiyah so easily and nicely that no doubt she provided very good customer serv... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My card was used fraudulently, and the person who contacted me was very warm, friendly and knowledgeable. She was patient with me due to deafness. To me she went well beyond the usual customer servi... Näytä lisää
Yritys on vastannut
Simple application process. The App is easy to navigate and had no problems at all. Would recommend. Payments are easy to pay, by direct debit or via app. Not had to use customer services yet so can... Näytä lisää
Yritys on vastannut
After many years of being a John Lewis card holder I needed to increase my credit limit. My request was rejected as there were no offers available. The human element to managing customers has gone. Ha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Yhteystiedot
7 Handyside, N1C 4DA, London, Yhdistynyt kuningaskunta
- 020 7160 8800
- newday.co.uk
4,1
Hyvä
12 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Useful for emergency needs
Useful for emergency needs, but would benefit from reduction in the frequency if emails pushing loans. As a responsible lender I don't feel it is appropriate for NewDay/Marbles to be pushing loans on a monthly basis - sometimes more frequently by multiple pathways, especially with interest rates at 3, 4 sometimes even 5 or 6 times higher than similar products.
27. elokuuta 2026
Vastaus yritykseltä NewDay
Hi Steve,
Thank you for taking the time to leave us a review, and for your feedback on our communications. We are always working to improve and develop our services, and customer experience is at the heart of this. Please be assured that your feedback will be passed on to the relevant team.
Kind regards, Julia
Absolutely disgusted at the fraudulent…
Absolutely disgusted at the fraudulent activity on my NewDay account. 😡
THREE TIMES!! 🤬
How on earth is it so easy for fraudulent activity to happen on the same account repeatedly?
After the first incident, you would expect stronger security measures to be put in place to protect customers. Yet here I am dealing with it for the third time.
It’s incredibly stressful, frustrating and worrying. I trusted NewDay to keep my account secure, and frankly, I’m now seriously questioning how secure it actually is.
Three times is three times too many. Something needs to change because customers shouldn’t have to keep dealing with this.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hi Lynne,
Thank you for taking the time to share your review.
I'm sorry to hear about the troubles you've been having with your account, and appreciate the frustration that this has caused you.
Please be assured that this feedback will be passed on to the relevant team for further review.
Unfortunately, due to the public nature of this platform we're unable to discuss account specific information from here. We would however love to look into this further for you. Please reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Thanks,
Andy
Vastaus yritykseltä NewDay
Hi Joshwa,
We're delighted to hear you've had a great experience with us and that you're enjoying the app as well. Thank you for taking the time to leave us a positive review! 😊
Thanks,
Andy
Highly recommended
From start to finish I was given the Marbels Mastercard it’s been a smooth experience easy to use app and everything is clear great customer support payments easy to make
27. elokuuta 2026
Vastaus yritykseltä NewDay
Hi Tarif,
Thank you for taking the time to leave us a positive review! We're delighted to hear that you've had a great experience with us and hope you continue to enjoy our services 😊
Thanks,
Andy
Vastaus yritykseltä NewDay
Hi Peter,
Thank you for choosing us as your card provider - and for leaving us a positive review! 😊
Thanks,
Andy
I needed to improve my credit rating
I needed to improve my credit rating. That is exactly what I have experienced using the Aqua credit card. You get educated in building your credit rating. My credit rating has now improved drastically
27. elokuuta 2026
Vastaus yritykseltä NewDay
Hi Rev Ogungbe,
Thank you so much for your positive review and 5-star rating! We're a card that says yes to helping you build your credit score when used responsibly - so it's great to hear that we have helped you build yours 😊
Thanks,
Andy
I find it a very useful card although…
I find it a very useful card although it doesn't work with contactless abroad but I get round this by using the Google pay.
27. elokuuta 2026
Vastaus yritykseltä NewDay
Hi Andrew,
Thank you for taking the time to leave us a positive review! I'd also like to thank you for your feedback about using your card abroad as we're always working to improve our services 😊
Thanks,
Andy
They increased my credit limit but bit…
They increased my credit limit but bit high interest but good card to be honest
27. elokuuta 2026
Vastaus yritykseltä NewDay
Hi Drishyanadh,
Thank you for taking the time to leave us a kind review. It's lovely to see you're happy with your card and we hope you continue to enjoy our services 😊
Thanks,
Andy
A dodgy company going out to maximise…
A dodgy company going out to maximise their income at all cost. Don't even be tempted to apply for their new argos card. Very dodgy and dishonest.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hello Mustapha,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0110 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Kind Regards,
Rob
Terrible experience!
Terrible experience!
For context, I have been trying to get a resolution since June 2026. Instead, I have been bombarded with phone calls by AQUA and Marbles, six times a day, despite repeatedly making it clear that this is unacceptable. I explicitly requested that all communication be by email due to my disability, yet AQUA and Marbles (NewDay) have repeatedly ignored this request.
I also have serious concerns that their conduct may breach their obligations under FCA CONC 7.9.4, which requires firms to pay due regard to reasonable requests from customers about when, where and how they are contacted.
Given that I have clearly explained my disability and specifically requested email communication, I also have concerns about whether they have properly considered their obligations regarding reasonable adjustments under the Equality Act 2010. Continuing to call me repeatedly, despite that request, is completely unacceptable.
The way I have been treated has been completely unacceptable. I have felt harassed and ignored, and I have now reached the point where I am considering contacting the police because of the continued calls. AQUA and Marbles (NewDay) are, without question,among the worst companies I have ever had to deal with.
Absolutely appalling experience.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hello AR,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
ITS OVER!
Until today, Argos was a store that my family and I used regularly and respected. That ends today.
I will be closing my accounts, and I will also be speaking to my relatives and encouraging them to take their business elsewhere. Argos and NewDay can keep their new system — and their products — to themselves.
I do not trust the glowing positive reviews conveniently displayed at the top, and I genuinely struggle to understand how any reasonable customer could consider these new terms acceptable. Removing customers’ ability to decide which balance their own money is paid towards feels less like a service and more like coercion organised by NewDay.
For us, this is the end of the road with Argos.
Fortunately, there are plenty of other retailers out there. Perhaps it is time we all remembered that.
I wish Argos every success in discovering just how quickly loyal customers can become former customers.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Good morning Petya,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time. Please be assured that this feedback will be passed on to the relevant team.
Kind Regards,
Rob
What a joke of a company
What a joke of a company, as why try to fix something that ain't broken. As they have made it worse. As no freedom for the customers to have a choice of what they would like to pay off 1st. A massive let down by the imbeciles that sit n take your monies.
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hi Kedked,
I am very sorry to read that you have not had the experience that you expected with us, and appreciate the time that you've taken to write the above.
Unfortunately, due to the public nature of this platform we're unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Thanks,
Andy
Credit limit
After many years of being a John Lewis card holder I needed to increase my credit limit. My request was rejected as there were no offers available. The human element to managing customers has gone. Having never missed a payment ever I would say I'm a safe and loyal customer. Now looking to move to another provider.
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hi Barry,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Best,
Stephanie.
AVOID NEWDAY & ARGOS PAY!!
In 19 years of having an Argos Card, I never had a single issue or needed to contact customer support once. Since NewDay took over, it has been problem after problem with Argos Pay, and I have already had to contact them three times. I personally cannot recommend NewDay or the Argos app.
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Hi Mark,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Regards,
Rob
they are a great company to be with…
they are a great company to be with nothing is too much trouble
20. elokuuta 2026
Vastaus yritykseltä NewDay
Hi Mrs Pounder,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Kind Regards,
Michelle
I Like the way I can go on to the App…
I Like the way I can go on to the App check my account see when payment Are Due and any updates easy to follow
20. elokuuta 2026
Vastaus yritykseltä NewDay
Hi Peter,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊
Kind Regards,
Michelle
Marbles it a fantastic card
Marbles it a fantastic card gave me a good credit limit to start with regular rises helping my credit score by doing this. Great payment system easy to understand and use.
20. elokuuta 2026
Vastaus yritykseltä NewDay
Thank you so much for your lovely review and the 5-star rating! We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊
Kind Regards,
Michelle
I’m deaf so can’t use a phone
I’m deaf so can’t use a phone, my online account is blocked all I want is to have it unblocked if I can’t get it unblocked by txt i will just cut the card in half and put it in the bin.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NewDay
Dear Malcolm
I’m very sorry to read that you have not had the experience you expected with us, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. I can assure you that we're a company that prides ourselves on a high level of compassionate and professional service, and I sincerely apologise that this has not been your experience. Please not that we do use BT relay and Convo. We can also send a text advising how to unlock the online account. Take care,
Claire
I’ve had my marbles for many years now…
I’ve had my marbles for many years now Great for Credit building
20. elokuuta 2026
Vastaus yritykseltä NewDay
Hi Miss Neal,
Thank you so much for your positive review and 5-star rating! We're glad to learn we've been able to help you build your credit score. Keep up the good work 😊
Thanks,
Andy
I will say communication is good and…
I will say communication is good and staff operational skills.
20. elokuuta 2026
Vastaus yritykseltä NewDay
Hi Mr Abatti,
We really appreciate your comments about our communication and our staff. Thank you for choosing us as your card provider and for leaving us a kind review 😊
Thanks,
Andy
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