TalkTalk Arvostelua 

Never had a problem with their internet, good provider

Worst internet ever! AVOID!

Had issues with my internet for last year+ no support or help given, they pretty much said they can't fix the issue so I can leave without a fee.....called 100+ times through the year a lot of time and money wasted.

I've been dealing with an issue for 3 days now and am still no nearer. My mum who is 93 can't connect to ITV X on the old box. I've spoken to 3 different agents. All of whom have asked her to speak to them to confirm that I deal with her bills etc. ( they couldn't even be bothered to explain to each colleague I was dealing on behalf of my mum) when I was put through to the "manager" the manager put me through to someone else, who didn't even know why I was on the phone! 59 mins n still no resolution. I then messaged thier help desk and after 2 days they say I've failed security checks and will have to ring with my mum there!!! I won't do this to her again as she was in tears after having to explain this 3 times last time!! I've asked them to confirm if the security they use is the same as her online account as I log in on that perfectly fine! but they refuse to answer this as I failed security!!! You can see I'm just going round in circles and all we need is a new compatible box which she can use and which she is paying for! They have been useless. Do not use this company!

If I could give less than 1 star I would. I agree with everything those before have said, this company has inadequate customer service. I moved and had to wait 13 days for broadband, but 16 days later although hub etc is all connected still no broadband. What makes this situation worse is that you can never get to speak to anyone, it’s just robot to robot. My advice, go with another provider nobody else could be this bad.

This is getting ridiculous. I have tried continuously to get some response from this badly managed company and all you get is put through to a social media team.
Leave a review on Trustpilot and they will give you a link to a social media team who have not got the ability to help. They give you another link which goes to you guessed. a social media team who are as much use as a chocolate teapot. After weeks of trying I am no further forward, paying for a "service" that just does not exist.
I urge everyone who has a complaint against this company to go to Rip of Britain, citizens advice or any other consumer body to get them to do something. I also urge you to stop paying the bill, they can't charge you for something they are not providing, they will try, but the law is on your side.
In my opinion this company is operated by criminals who are literaly stealing our money and should be stooped.
I have not had a day since this rubbish was installed where it hasn't failed.

TalkTalk is by far one of the worst companies I've had the misfortune of dealing with. Only one other company is worst than them, but that's another story.

I've had problems with TalkTalk in the past, especially at my last contract renewal. They promised me TalkTalk TV and then afterwards, denied that they did, even though I had all the paperwork and confirmations from them. I nearly ended up going to a solicitor to seek what I was rightfully promised.

Anyway back to the present, my contract was up and I found a better deal elsewhere. I called up and asked if they could match or better it.

I currently am on Full Fibre, having had a free upgrade from the older copper fast-broadband due to ongoing problems (slow speeds and multiple outages) experienced since moving in a year ago. They said that with this new deal, I'd still be on Fibre and have a cheaper deal. I said yes and then they sent the email through. Thats when problems started.

The email stated that I was being DOWNGRADED to fast broadband (not fibre) and that my recommended download speeds were only going to be between 5-7MBPs, compared to the on average 65-70MBPs I'm getting today (which I confirmed with a speed test earlier). There was NO mention of what the person on the phone said, regarding me retaining my higher speeds.

Instantly recalling the fiasco about my TV bundle previously, I turned around and said no and that I'd go elsewhere.

The person on the phone became very pushy, and tried to give me some bullsh*t story of how "I'm already paying for fast broadband" etc (clearly not knowing about my upgrade previously). I stated again I was leaving and again, the colleague persisted, talking over me and putting my back up. In the end, I was still polite but very, very blunt with her and said that she is testing my patience.

I was eventually passed on to someone else who again, tried to force me to stay and pressure me into staying. By this point, my patience was gone and I was seeing red due to their incompetence. I told her straight: "open your ears, respect my decision and do what I am asking".

We processed the cancellation and I was glad to hang up the phone.

But...it did not stop there. Since this happened two days ago, I've had multiple emails, letters and phone calls from TalkTalk trying to get me to stay. They have even resorted to bribing me with gift cards and cheaper deals to get me to stay. I mean, how desperate are they? I'd rather go without than deal with this company. They clearly have no respect for my feelings and decisions. I would urge everyone to avoid them as they are harrassing me and keeping on at me, despite my feelings and decisions made very clear to them.

Just had an annual price increase for Talk Talk - it’s daylight robbery. How on earth does the regulator allow these companies to make in contract increases which are at a level which is unknown when you sign for the contract. There’s a big change coming - the regulator is on your tail. And before we get the nonsense PR reply - none of our salaries have gone up by the amount you are putting your bills up.

My device that I pay for a speed of 65 was running for weeks on like 5 and I showed them screen shots of the speed and they did tests their end said there was a fault they would send an engineer out who turned up for 2 mins said nothing is wrong and then I check my bill and they charged me 50 so total taking 98.22 off me and I’m leaving them as a second engineer came from another company said there was a fault with the line replaced the socket and went to the green box on the road to do the tests back to my socket.. he fixed it and I wasn’t charged.. but talktalk has charged me 50 when it’s their service that’s faulty

Save your self a lot of hassle.i rung to say not to renew.they have gone against my will. I have unplugged I have a new company doing boardband in this month.they have billed after 31st Dec 2022.i am 60 and going through this hassle. No pre contractual information.so over a year to cancel. A new contract a 14 day cooling off period.

Been without internet almost two weeks. The text chat staff are infuriating, they do not listen to what you’re saying and just give basic, played-out and useless responses. The complaints manager is supposed to have called me each day for the last 12 days, they have not called at all and just keep messaging to change the appointment. On what planet is anyone in today’s world expected to go without broadband access for two weeks?? I don’t have terrestrial television in my house so have not had any streaming services for this whole time, nothing at all over the Xmas break. I’m unbelievably disappointed with TalkTalk, even when my services ‘work’, they drop out for a little while every evening, interrupting whatever I’m watching. On top of that, I haven’t been able to control my smart home this whole time - meaning I’ve been coming home (from the offices I’ve been forced to travel to due to not having internet all this time) to a freezing house. Hey TalkTalk, stop spending mass amounts on your janky advertising to tout for new customers, how about you look after the ones you have?

I have had no response from Talk Talk and cannot make calls at all. If I am very quick and catch it I can sometimes receive calls. I even bought new phones in case they were at fault. I don’t know what else to do to get a response from someone who can help. Talk Talk did not respond when sent a copy of my review. There must be managers but obviously not for me. I am still willing to pay for an engineer to do a home visit. This continued experience is making me ill. I have never been so badly treated by a company.

THANK YOU ANN AT TALKTALK HELP this lady was amazing very knowledgeable and patient her communication is definitely 5 star. She stayed on the phone and kept checking in with me with understandable instructions to help me find out why our Internet was causing problems. Talktalk should be proud of Ann she is an asset to them . Thanks from Mrs Gater...Good job!

Filled out an online form and within 2 minutes of submitting it, I had a phonecall to set up my account. The lady who called me, Kerry, was an absolute diamond and she couldn't do enough to help me. Even scrapping £80 in charges and set up fees. Thank you talk talk.