Nevanna Ltd / British Pride blatantly ripped me off. I ordered two items, they didn’t bother to send my order at all and have not responded to any message. DO NOT BUY FROM THIS COMPANY!
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Bought the ring for my daughter as a Christmas present and she absolutely loves it, it has come in handy in those anxious moments. The only thing is that the ring has lost it's round shape so the b... Näytä lisää
Yritys on vastannut
I ordered a ring on the 26th of November for my sons 16th Birthday. It has still not arrived. I emailed several times and on the 10th of December was told it had left the warehouse and was with Royal... Näytä lisää
This bracelet I bought was absolutely beautiful 😍 I didn't know what size I wanted but the bangle extends and its perfect. Delivery was fast and they kept me in the loop every step of the way I will... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Based in the UK, Nevanna is a women-owned mindful jewellery brand. Our jewellery is designed to bring happiness and calm, to help you protect your mental health and keep your treasured memories alive. As therapists with over 25 years of experience, we know that jewellery can be a valuable mental health tool. Fidgeting with a piece of jewellery can distract you when you’re anxious. Focusing on smooth metal or embossed texture can help you decompress when you’re stressed. Of course, jewellery is also beautiful! You deserve beautiful things that make you feel good. With Nevanna, we combine our passions for mental health and stylish design, to make a difference in a beautiful way. Our jewellery is handmade by artisans from all over the world, crafted from the highest quality stainless steel and sterling silver. The metals are waterproof and tarnish-free, so you can cherish your pieces for longer. Nevanna jewellery promotes self-care and self-expression. Breathe, focus and reset with our anxiety rings when you feel overwhelmed. Hold your loved ones close with our personalised jewellery that sparks happy memories. Channel the energies of our crystal jewellery to enhance your wellbeing. Shop NEVANNA for mindful jewellery that empowers you with healthy coping strategies and exceptional style.
Yhteystiedot
7 Bell Yard, WC2A 2JR, London, Yhdistynyt kuningaskunta
- hello@nevanna.com
- nevanna.com
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Scammers
Nevanna Ltd / British Pride blatantly ripped me off.
I ordered two items, they didn’t bother to send my order at all and have not responded to any message.
DO NOT BUY FROM THIS COMPANY!
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Cheap knock offs
It’s taken 8 weeks to get a replacement for the fake sterling silver ring i ordered and the replacement is an even worse fake 🤦♀️ couldn’t make it up. Save your money and time
19. joulukuuta 2024
Vastaus yritykseltä Nevanna
Hi Naea,
Thank you for your feedback, and I’m really sorry to hear about your experience. I can completely understand your frustration, and I truly apologise for any disappointment caused.
I’d like to reassure you that all our items undergo thorough testing in our studio, including checks for material authenticity, and we can confirm that our products are non-magnetic, as well as made from genuine sterling silver.
That said, I can see we've already processed a refund to resolve the matter, and I truly hope this helps to address your concerns. If there’s anything else we can do for you, or if you'd like to discuss further, please don't hesitate to reach out. We genuinely want you to be happy with your experience.
Once again, I’m sorry for any disappointment, and I appreciate your understanding.
Best wishes,
NEVANNA Team
4 months and still no delivery
I ordered a bracelet in August and the delivery time said 10-22 days. It is now December and I still haven’t received my order.
12. joulukuuta 2024
Vastaus yritykseltä Nevanna
Hi Sophie,
Thank you for your feedback, and I am truly sorry to hear that your order has not arrived yet. I completely understand how frustrating this must be, especially given the delay. I believe our Customer Happiness Support has now addressed your query, but if you have any further concerns, please don’t hesitate to reach out. We are actively reviewing our processes to improve our response times moving forward. Your feedback is extremely valuable to us, and we genuinely appreciate your patience in this matter. Once again, I truly apologise for the inconvenience caused and deeply appreciate your patience as we work to resolve this matter.
Very disappointed!
I’m really disappointed in my purchase from Nevanna. I didn’t get any emails regarding delivery details so just waited and it arrived after a week. I paid £33 for an anxiety fidget ring and it looks incredibly cheap. It’s just a piece of metal wire and is already breaking after 2 days of wearing it. Definitely not worth the money and I feel like I’ve been ripped off!
11. marraskuuta 2024
Vastaus yritykseltä Nevanna
Hi Thomas,
Thank you for your feedback. We're really sorry to hear you're disappointed with your purchase and that the delivery didn’t meet your expectations. We understand your frustration regarding the quality of the fidget ring, and this certainly isn’t the standard we aim for. Please get in touch with our customer service team at hello@nevanna.com, and we’ll do our best to resolve the issue for you.
I ordered a ring at the beginning of…
I ordered a ring at the beginning of September for my Stepdaughters 18th birthday. This arrived In Good time but sadly didn't fit. I returned the item carefully following the returns policy. From this point the customer service has been shocking. I received confirmation of the new size order and since then nothing. I have sent several emails and always get a quick apologetic response and reassurance that the problem will be rectified. It is now mid November and still nothing. Terrible company.
14. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nevanna
Hi Zoe,
Thank you for your feedback, and we sincerely apologise for you experience and any frustration caused. I've checked the system and I believe the issue has now been sorted, and we truly appreciate your patience and understanding throughout the process. So sorry we’ve let you down. We will continue working to improve our service moving forward. Thank you again for bringing this to our attention.
Beautiful bracelet
A very beautiful bracelet with the names of my children. It’s a little too big for me. Took a long time to receive my order with a few hiccups along the way, however the friendly professional staff were very helpful and resolved the issues.
22. lokakuuta 2024
Vastaus yritykseltä Nevanna
Hi SI,
Thank you for your lovely review! We're so glad you love the bracelet, even though it was a bit large. We apologise for the delays and hiccups along the way, but we're pleased to hear our team was able to help resolve the issues. Your feedback is greatly appreciated.
Vastaus yritykseltä Nevanna
Hi Ashley,
Thank you for your kind words! We're delighted to hear you're pleased with the quality and delivery. Thanks again for your great review! It means a lot to us.
Lovely bracelet,I ordered the dream…
Lovely bracelet,I ordered the dream catcher very nice,had to chase up the order but received it within a couple of days,really pleased with it.
11. lokakuuta 2024
Vastaus yritykseltä Nevanna
Hi Wendy,
Thank you so much for your lovely feedback! We're thrilled to hear you're pleased with the Dream Catcher bracelet. Apologies for any delay, but we're glad it arrived quickly in the end. We appreciate your patience. Best wishes,
Very happy with product and service
7. lokakuuta 2024
Vastaus yritykseltä Nevanna
Hi Elaine,
Thank you for your amazing review, I'm so happy that you're pleased with your ring and our service!
My very warmest wishes,
Site so easy to use try this site it's brill quick …
Site so easy to use delivery was quick communication brill can't fault this company
7. lokakuuta 2024
Vastaus yritykseltä Nevanna
Hi Patricia,
Thank you so much for your fantastic review! We're chuffed to hear you found the site easy to use and that everything from delivery to communication went smoothly. Your kind words mean a lot, and we’re thrilled to have been able to help. It means the world to us!
Amazing customer service
Amazing customer service!
So happy with the product,
Can never get rings to fit - always too big!
But this one is perfect!!
28. syyskuuta 2024
Vastaus yritykseltä Nevanna
Hi Holly,
Thank you so much for your lovely feedback! We're so pleased to hear you're happy with both the product and the fit – it's always a joy when things turn out just right! We're thrilled we could help with the perfect ring.
Nothing delivered.
Nothing delivered.
Terrible company to deal with.
Never again.
12. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nevanna
Hi Kevin,
Thank you for your feedback, and apologies for the delay in replying. I’ve checked our system, but I’m unable to find any order under your name. Could you kindly get in touch with us directly at hello@nevanna.com so we can look into this and resolve the matter for you? We’d love to make sure everything is sorted.
Thanks again!
Vastaus yritykseltä Nevanna
Hi Amanda,
Thank you for your lovely feedback! We're so glad to hear you were happy with our customer service and communication. We really appreciate your patience and support. We're grateful for your positive review. x
Ordered a necklace for a brides…
Ordered a necklace for a brides present,which I was taking abroad for the wedding. Ordered on 27.7.25 it turned up 0n the 16.8.25 when I arrived back home.so due to it taking too long I had to buy elsewhere, where the service was second to none.dont bother with company as was left with no customer service at all.no update for delivery.no tracking from them which was promised.actual necklace was not worth the wait anyway,just another tacky jewellery company on website willing to take your.money for rubbish goods.
12. syyskuuta 2024
Vastaus yritykseltä Nevanna
Hi Dudley,
We're really sorry to hear about your experience, and we truly apologise for the delays and lack of communication. This isn’t the service we aim to provide, and we understand your frustration. Your feedback is invaluable, and we'll be looking into this to improve. If you'd like to discuss this further, please do get in touch with us directly at hello@nevanna.com. Thank you for sharing your thoughts.
Excellent product
Excellent product, tracking and delivery schedules are not the best but arrived eventually and pleased with purchase
31. elokuuta 2024
Vastaus yritykseltä Nevanna
Hi David,
Thank you for your kind feedback! We're so pleased to hear you're happy with your product. Apologies for the delay with the tracking and delivery – we’ll definitely work on improving this. Thanks again for your patience and support!
I ordered a jewellery box for a gift…
I ordered a jewellery box for a gift for my daughter's birthday but as it hadn't arrived I contacted Nevannna to ask the date of delivery. They advised it wasn't in stock and it would be sent ASAP. As my daughter's birthday was in the next few days, I asked to cancel my order and a full refund. I then received an email asking if I wanted a 10% discount...
Was this a delay tactic? I again asked for my money back and was then told no, as it was out for shipment. The box came after my daughter'sbirthday, with no returns information. I am keeping the box, as I don't believe if I returned it, I would get my money back.
6. syyskuuta 2024
Vastaus yritykseltä Nevanna
Hi Karen,
Thank you for your feedback, and we're really sorry to hear about your experience. We truly apologise for the delays and any confusion caused regarding your order and the refund request. We have Returns Policy on the website as well as return address on the shipment label. We understand your frustration, and we’ll be reviewing this matter internally to ensure it doesn’t happen again. If you’d like to discuss a resolution further, please do reach out to us directly at hello@nevanna.com. We genuinely want to make things right for you.
Missing from delivery
My order for Gold / Silver Hugging Necklace received and I am happy with. Second item Silver/Black Hugging Necklace was not in the package delivered by Royal Mail on 29/08/24 (Del Tracking Ref TQ399370501GB).
I have DEFINITELY NOT received this second item and am concerned by its non appearance.
23. elokuuta 2024
Vastaus yritykseltä Nevanna
Hi Jill,
I know this review was a while back but I wanted to check if you got your Silver/Black Hugging Necklace order? I've checked the Royal Mail it shows both items delivered. Could you kindly get in touch with us directly at hello@nevanna.com so we can look into this and resolve the matter for you? We’d love to make sure everything is sorted.
Customer service non-existent.
Customer service non-existent.
I placed an order and then heard nothing for 2 weeks. When I chased an update I was informed the item was out of stock so I could cancel or choose an alternative. After a lot of back and forth where I questioned why they were still advertising the product if it was out of stock, I miraculously received an email telling me it had been dispatched.
Their customer service agent was rude and condescending with no real customer care being provided.
Would I recommend? No.
26. elokuuta 2024
Vastaus yritykseltä Nevanna
Hi Julie,
We’re truly sorry to hear about your experience and apologise for the frustration caused. This is certainly not the level of service we aim to provide - no excuses and we understand how disappointing this must have been for you. We’ll be reviewing the situation to ensure it doesn’t happen again. Thank you for your feedback, and we hope to improve your experience in the future.
Item as advertised but communication…
Item as advertised but communication wasn't good. Didn't receive tracking info so was worried wasn't going to arrive.
15. elokuuta 2024
Vastaus yritykseltä Nevanna
Hi Rosemary,
Thank you for your feedback, and we’re glad to hear the item met your expectations. We’re really sorry for the lack of communication and for any worry this caused. We’ll be sure to improve our tracking updates in the future. Thank you for your patience and support.
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