Neutralea Arvostelua 15

Vastaus yritykseltä Neutralea

Päivitetty 22. tammik. 2026

Keith Joseph
8 Folkestone Road
London
E6 6BY
Royaume-Uni
+44 7985 423453

Dear Keith,

We would like to clarify the situation regarding your refund request.

You requested a refund before even receiving the product. As a goodwill gesture, we agreed to refund part of your order immediately, with the understanding that the remaining amount would be refunded once the products were returned, in accordance with our return policy.

Despite this agreement, you chose not to return the items, which prevents us from processing the remaining refund. This situation is therefore not related to the quality or effectiveness of the product, but rather to the refusal to return the goods as required.

Our return and refund policy is clearly stated on our website, and we have acted in good faith throughout this process. Unfortunately, without the return of the items, we are unable to proceed further.

Kind regards,
Neutralea Support Team

Vastaus yritykseltä Neutralea

13. tammik. 2026

Dear Nadette Haughton,

12 roper house
kingswood estate
london
SE21 8QB
Royaume-Uni
+44 7960 785492

We are surprised to read your Trustpilot comment, as it contains incorrect information.

Our offer clearly states “Buy 2, get 1 free”, not “Buy 1, get 1 free”. This is displayed transparently on our website at the time of purchase.

Additionally, this product is a 30-day supply, which means 30 capsules per bottle. Referring to it as “a few tablets” is therefore inaccurate.

If there was any issue with your order, the correct and fastest way to resolve it is simply to contact us by email with a photo of the received package. We are always willing to help and resolve any genuine problem. Posting misleading statements on Trustpilot before contacting us does not reflect the reality of the situation.

We kindly ask you to remove or update your defamatory comment. Once this is done, we will be happy to review your order again and assist you properly.

Kind regards,

Vastaus yritykseltä Neutralea

Päivitetty 16. tammik. 2026

Hello Joanna Stedman,

Jo Stedman
Calle Auriga
14b
29660 Marbella
province de Málaga
Espagne
+44 7711 129881

We’re sorry to hear that you feel this way.

We have checked our system and can see that your order was delivered successfully one week ago. If there has been any issue with the delivery or if you believe there is a mistake, we would really appreciate it if you could contact us directly so we can look into this for you.

Please note that we usually respond to customer emails within the same day, and we always aim to resolve any issue as quickly as possible.

We would also have appreciated feedback about the product itself and whether it worked for you, as this helps other customers make informed decisions.

We’re here to help and would be happy to assist you further.

Kind regards,
Neutralea Support Team

Vastaus yritykseltä Neutralea

29. jouluk. 2025

Hello Tansel,

At no point does our website mention Trustpilot. These are internal reviews managed by our app, not reviews from Trustpilot. Where is this number coming from?

Our company is fully legitimate, offering trusted payment options such as PayPal and Klarna, and we have served thousands of satisfied customers.

Furthermore, the reviewer has not purchased our product and their review is not based on personal experience, which raises the question of why this review was posted at all.

Claiming that we are a scam is defamatory and causes harm to our brand. We are new to Trustpilot, but this does not mean our company is a scam.

We request that such misleading claims be reviewed and removed to prevent further damage to our reputation.

Thank you.