Neshome Arvostelua 

Very poor design and uninterested customer support. Shower controls broke, and the temp control handle attachment is crazy setup that I've never seen before. No spline, just a grub screw - inevitably it fails very quickly.

Items arrived on time, very well wrapped. The quality of all items is extremely good. We’re so pleased with our new bathroom and would recommend to future customers.

I was extremely worried after reading reviews on trustpilot, (after I placed the order!) vanity unit arrived around 12pm on the date they said it would, which was a Saturday perfect for me, I have checked it all but not assembled it, and all seems ok, the driver didn't call before arriving, and didnt ask for signature but took photos of the boxes, this was the cheapest I had seen for the same product sold elsewhere, I always got emails back when I asked a question, usually next day, so that could be improved, so I was very pleased to have a great experience, I think it's important for both bad and good experiences are shared, but most people only complain when they have a bad experience.

Extremely disappointing experience. Took a very long time to decide on the bathroom units I wanted and where to buy them from. I wish I’d seen reviews beforehand and avoided a lot of pain.

NES supply bathroom furniture for B&Q, so I wrongly assumed they would be good to deal with and supply nice items. That was a big mistake.

The vanity units I ordered turned out to be low quality, damaged and poorly manufactured, with obvious defects in the surface. Other items were not as ordered, not as shown online or not as described. I had to organise time from work for the delivery, so incredibly irritating as more time was needed for a return.

Communication was hugely frustrating and there were long delays between emails. The chat facility is never active, as mentioned by others.

I cannot fault the politeness of the person responding, but there were several days between messages and it took too long to collect my order and get a refund. Although I told NES that I wanted to return my order within 24 hours of delivery, it took well over 2 weeks to get things collected and sorted. Such a massive waste of time.

I’m under the impression that NES are overloaded with issues and have very few staff to offer any kind of proper service.

Nesshome delivered my goods in time.

Poor quality of all bathroom suit.

No communication for the last two days, I have sent two inquiries about the delivery, but no one has responded. If I had read the reviews earlier, I would not have ordered anything from them. There is no contact telephone number. Only an online form. I do not recommend it.
Unfortunately, the order I placed was not for a small amount, and I am extremely disappointed.

Ordered their WC and basin vanity unit and late arrival was only the start of problems. Two cabinets. One for WC to back onto was too narrow to access the flush pipe seal at the back of the WC. The other was a cupboard unit that had a false back which was supposedly to run a soil pipe behind but was too narrow. Various attempts to ask advice resulted in laughable suggestions (always from someone supposedly named Rachel) which were insulting as it was being fitted by two professional/ highly experienced plumbers. We had to redesign both units with bespoke parts made on site. If you are thinking of buying such a product, I suggest you may want to look at some other company.

Very good product and service

Product great but needed next day delivery from Amazon, it arrived at the end (20:00hrs) of the following day. Delivery time is on New, transit time on Amazon.

But great product.

Wish I had checked reviews before purchasing from them. Very poor Comms - always an excuse that doesn't quite answer your issue. Failed to deliver on time, but also failed to tell me they wouldn't be delivering - so a number of days wasted for a delivery that wasn't coming. Tracking was inaccurate also, indicating a delivery was due when it wasn't. After all of that me order had items with very obvious manufacturing defects - so why even send them... Now trying to get the defective items returned, but they are now responding much slower than previously, and seem to be acting a bit dumb. I would not recommend this company at all.

DO NOT PURCHASE from this company, the sanitary company of last resort.

BQ transacted our order there for luckily I will be recovering the money from them.
Do not use, pointless

We ordered a bathroom suite from Neshome and were informed that delivery would be two to four working days. The suite turned up on day three, all in good order. Strangely though, although my wife made the order and filled in the relevant details and received a text thanking her for the order, I got the phone call saying that the delivery would be made in 15 minutes! My wife hadn't given them my number! The tracking number was a waste of time, hence losing a star but otherwise we are satisfied with our purchase and having worried ourselves by reading some of the January 2026 reviews. So I hope this review reassures anyone reading this who are currently awaiting their goods.

This simply has to be the worse company I’ve ever had any dealings with. We needed to return a toilet ordered from them as it wouldn’t fit into our bathroom so needed to exchange it for one that did, that shouldn’t be an issue you may think ! After emailing them twice a day for 3 days I finally think I’m getting somewhere as they responded but how wrong was I ! They said let us check if any price differences but told me I’d have to pay £50 for collections which I agreed to , that was 48hours ago and still no reply dispite emailing then again and again. I’m now left with a bathroom renovation that started today and a toilet that won’t fit, so having to go else where to locate one and accept I’m gonna be £175 out of pocket and this company don’t care one bit. Even spoken to B&Q who sell there products and even that were disappointed with them ! DO NOT TOUCH WITH A BARAGE POLE they will only let you down

Nice and quick delivery, everything that I ordered was there and it was exactly what I wanted, will use again if needed,

Still waiting for a refund it has been 5 weeks now!!! All they say is we apologise for the delay and it will be with you 5/7 working days they have now told me this 3 times going to take it further as im getting absolutely nowhere with them and for sure will definitely not order anything again

The order was specified as 4-8business days delivery. It has been 9business days and the product has still not arrived. I contacted support by email two days ago but have had no response. I looked for a phone number but none is listed on their contact page.

I am hoping I got unlucky and am leaving a review to see if I can reach some kind of customer support to find out what has happened to my order.

Easy to order and quick delivery

The delivery arrange is unacceptable, 3 days in a roll no show. And I can’t get the items on time.