Really impressed with NEOM’s products and customer service! The products are lovely, smell absolutely amazing and feel really good quality. My initial order arrived with a damaged bottle, but NEOM wer... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Worst customer service ever, you can’t get past the AI replies! I’m a regular Neom customer, having been using their candles for years and I’ve had the occasional few which don’t perform like the... Näytä lisää
Yritys on vastannut
I bought the NEOM Happiness candle after how amazing it smelled in a friend's home. The candle had issues burning and I contacted customer support about this. They were so kind and sent me a replaceme... Näytä lisää
Yritys on vastannut
I discovered NEOM this year and have bought a lot of their products. They smell and feel amazing! I had an issue recently with a spray I bought that wouldn't work, contacted customer services who wer... Näytä lisää
Yritys on vastannut
4,4
Erinomainen
8 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I love the wonderful products and the…
I love the wonderful products and the delivery is great and carefully packed. A special treat with a complimentary voucher is much appreciated as well as an efficient customer service!
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you for taking the time to leave us a review. We're so pleased to hear that you enjoyed shopping with us recently and that our customer service team were able to assist so quickly!
Many thanks,
Emily
Avoid
Large diffuser...brought their large diffuser from qvc and I cant use it now I clean it ever night but no matter what it stinks of stale water....after an hour.....and for the price its totally unacceptable
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you for your feedback, and I’m really sorry to hear about your experience with our Pod Luxe.
This doesn’t sound like the experience we’d expect, especially if you’re cleaning it regularly. A stale water smell can sometimes be linked to oil build-up within the unit, which may require a deeper clean using a small amount of rubbing alcohol, as water alone won’t always break this down.
I’m unable to see any previous correspondence from you, so we haven’t had the opportunity to look into this for you yet. As your diffuser was purchased via QVC, it would come with a 12 month warranty through them, so if it is still within that period we would recommend contacting QVC directly in the first instance.
If you’d still like our support, please do email our Customer Care team at info@neomwellbeing.com
with a few more details and we’ll be happy to help where we can.
Kind regards,
Katie
Excellent customer care service
One of the essential oils was missing from my delivery. The customer care team sorted it out straight away and I got the replacement delivered within a couple of days.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 💛 I’m really pleased we could get this sorted quickly for you and that your replacement arrived without any delay.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
First class service…
My order of three Real Luxury products arrived promptly, but damaged in transit, with a container of shower cream broken open and more than half emptied into the box and over the other products. The courier made no attempt to speak to me, having driven off before I reached the door.
Consequently, it was great to be able to ring Neom's customer service team and explain the situation to Flo, a very helpful adviser, who immediately arranged a replacement without charge. I'm delighted to say that this arrived within 24 hours via a different courier company.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you so much for taking the time to share your experience 💛 I’m really sorry to hear about the initial delivery, that must have been so frustrating.
I’m so pleased Flo was able to step in quickly and get everything resolved for you, and that your replacement arrived smoothly the next day. I’ll be sure to pass your kind words on to her.
We really appreciate your feedback.
Warm regards,
Katie
Tried the NEOM Wellbeing Perfect…
Tried the NEOM Wellbeing Perfect Night’s Sleep Mist (30ml) recently.
It’s alright overall, which is nice for winding down in the evening. The scent does help create a relaxed vibe before bed, but I’d say it’s just okay-ish in terms of actual results.
I’ve been having a bit of trouble sleeping lately, and while it’s pleasant to use, I didn’t notice a big difference in my sleep quality.
Feels more like a nice bedtime luxury than something properly functional. Not bad, just not amazing either.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you for taking the time to share your honest feedback 💜 I’m really glad to hear you’re enjoying the scent and the relaxing feel it brings to your evening routine.
Our Perfect Night’s Sleep Mist is designed to help create a calming environment to support better sleep, so it’s lovely to hear it’s helping set that wind-down moment, even if the results haven’t been as noticeable as you’d hoped.
If you are experiencing ongoing sleep difficulties, we would always recommend speaking with your GP, as our products are not intended to treat sleep conditions.
We really appreciate you sharing your experience, and your feedback is always helpful for us.
Warm regards,
Katie
Good customer service
I had a concern about a product I bought at Neom. Their team replied immediately and helped resolve the issue right away. Excellent customer service—thank you!"
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello Ashley,
Thank you for your review! I am so pleased to read that the Customer Care team were on hand to resolve your query quickly for you.
We hope to see you shopping with us again soon.
Kind Regards,
Katie
Excellent service
Excellent service. I put the wrong postal address and Georgia was so helpful in amending it. Thank you.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello Faye,
Thank you for taking the time to share your recent experience with Georgia.
I am so pleased she was able to update your address so you were able to enjoy your NEOM goodies.
We look forward to welcoming you back soon.
Kind Regards,
Katie
Beautiful products
Beautiful products, divine scents and exceptional customer service
5*
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello Wendy,
Thank you for your 5 star review! We are pleased to read that you enjoy our products and rate our Customer Service so highly.
We hope to welcome you back shopping with us again soon.
Kind Regards,
Katie
Excellent service and dealt with my…
Excellent service and dealt with my query really efficiently.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you for your 5 star review! Your kind words mean a lot to us and I will be sure to pass this along to the team.
Warm Regards,
Katie
Flo was the most helpful person ever
Flo was the most helpful person ever. She resolved my problem with such ease. Thank you ,what a stress free experience
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello Cheryl,
Thank you for taking the time to write this review for Flo. I am so pleased she was able to resolve your issue smoothly for you.
Warm Regards,
Katie
Tatty Ripped Packaging
Paid £140 for a Mother’s Day gift and it arrived in a tatty ripped box. This was not done in transit as the outer box was undamaged so they just got an old ripped gift box and put all the very expensive items in it and still sent it!! What an embarrassment to have to give this as a gift when it looked like I had bought it from a car boot sale. I won’t be wasting any more money at this company
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hi Danny,
Thank you for taking the time to leave us a review. We're truly sorry to hear about this experience and the disappointment this has caused, especially as this thoughtful purchase was intended as a Mothers Day gift.
We can see you’ve already been in touch with our Customer Care team, and we’re currently looking into this with our fulfilment team to understand what went wrong.
Thank you for bringing this to our attention, we truly appreciate your feedback.
Many thanks,
Emily
Flo was really helpful in assisting me…
Flo was really helpful in assisting me with an issue I had and managed to get a replacement sent to me. Thank you very much
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hi Laura,
Thank you for taking the time to leave us a review. We're so pleased to hear that Flo was able to assist with your query and hope you're enjoying your new NEOM products.
Many thanks,
Emily
I contacted Neom for some safety advice…
I contacted Neom for some safety advice regarding using their products around children. As I work a school I required the relevant paperwork from them.
I had a reply from Lauren part of their customer service team who has excellent, she informed me of the procedure that I had to go through and explained everything I would need for my enquiry.
She responded to my emails promptly when I emailed her and when my query was dealt with, which was done so
quickly and professionally, Lauren also followed up with a thank you message.
The whole process was excellent and I could not fault my experience.
I use Neom products personally and love them.
I recommend them all the time to family, & work colleagues.🩷
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you so much for such a thoughtful review 💗 I’m really pleased Lauren was able to support you with the information you needed and guide you through the process clearly. I’ll make sure your kind words are shared with her.
It’s also lovely to hear how much you enjoy using NEOM products personally and that you recommend them to your family and colleagues. That really means a lot to us.
Warm regards,
Katie
I’ve bought NEOM candles before because…
I’ve bought NEOM candles before because they used to be excellent. The scent was strong, the quality felt premium, and the wooden wick gave it that distinctive crackle which really added to the experience. That’s exactly why I was happy to pay the higher price.
Unfortunately, the candle I bought recently for £50 was a big disappointment. The wick is no longer the wooden type and is now just a thin wick like you’d find in a cheap tealight candle. It feels like a major downgrade in quality.
Even worse, the scent throw is almost non-existent. When it’s burning you can barely smell anything in the room, which completely defeats the point of buying a luxury candle.
It honestly feels like costs have been cut while the price has stayed the same. The product simply doesn’t match the quality NEOM used to deliver. For something positioned as a premium candle, this version feels like something that should cost half the price.
I won’t be buying again. NEOM, it shouldn’t be all about profit. You had a great thing at the beginning, but now the reality has sunk in and the quality just isn’t there anymore.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you feel disappointed with your recent candle purchase, particularly as you’ve previously enjoyed NEOM products.
Our candles are made using high quality natural wax and cotton wicks, along with carefully blended fragrances, and we take great pride in maintaining the quality of our products and the source of all of our ingredients.
I would like to clarify that NEOM candles have always used high quality cotton wicks. We have never used wooden wicks in our candle range, so it’s possible the candle you are remembering may have been from another brand and not NEOM.
Following your review, you also contacted our team directly and shared images of these particular candles. From these images we can see that all 3 of the candles have been burned fully to the end of their life. As we were not made aware of any concerns during use, we unfortunately did not have the opportunity to assess the candles while they were still in use.
That said, feedback about product performance is always taken seriously and has been shared with our wider team.
Kind regards,
Katie
Excellent customer service
Excellent customer service. They deliver very fast. I had to email Neom to correct the delivery address I had submitted (I got it wrong) and Georgia replied within 12 hours - polite friendly, and sorted it quickly. I was impressed. Thank you.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 😊 I’m really pleased Georgia was able to help correct the address quickly and make the process smooth for you.
It’s great to hear you were impressed with the service and delivery too. We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Really easy to deal with NEOM customer…
Really easy to deal with NEOM customer care. Nothing is a problem and they do go that extra mile to help you
Have to say great customer care service
❤️
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you for taking the time to write this review for our Customer Care team! Your kind words mean the world to us.
We look forward to seeing you shopping with us again soon.
Warm Regards,
Katie
Do not purchase from this company…..
Do not purchase from this company…..
When products stop working they are not prepared to help. If you have a gift then you have no chance of any help.
The company is pretty expensive so you expect the product to last. My wife was given last year two for the house as birthday gifts. They haven’t lasted a year and when we approached Neom because we had no receipt as it was a gift they refused to help.
I have also purchased £201 worth of pops and a large defuser which is still working but no point were added to my account.
Customer service is not interested in sort out or helping.
Do not purchase from them or you will regret it within the year.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you for taking the time to share your feedback. I’m really sorry to hear you feel disappointed, especially when the products were gifts.
There may have been some miscommunication here, as we absolutely do help customers with gifted items. The only thing we usually ask for is proof of purchase or an order confirmation where possible, as this allows us to check the purchase date and confirm whether the item is still within our warranty period.
If proof of purchase isn’t available, we would check the batch code on the base of the unit to help determine its age. The only time we’re unable to assist is when the batch code shows that the product is significantly outside of the warranty period.
Regarding your NEOM points, these are usually applied when orders are placed through a registered account. It may simply be that the order was placed as a guest checkout or under a different email address, but we’d be very happy to look into this for you.
Please do email our Customer Care team at info@neomwellbeing.com with a few more details and we will gladly take another look at this for you.
Kind regards,
Katie
What customer service.
What customer service.! Thoughtful, prompt, considerate, professional, swift. What more could you ask for ? And wonderful products. Thankyou
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you for your lovely review!
Your kind words mean a lot to us.
We look forward to seeing you shopping with us again soon.
Thanks,
Katie
Brilliant service and excellent products
Brilliant service and excellent products
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you for your review! I am so pleased that you are happy with both our products and our service.
We look forward to welcoming you back soon.
Kind Regards,
Katie
Excellent customer service
Excellent customer service. Replied quickly and resolved my issue. Such a wonderful company.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NEOM Wellbeing
Hello,
Thank you so much for your kind words 🌟 I’m really pleased we could resolve the issue quickly for you. It’s lovely to hear such positive feedback about the team and the brand.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.