Neighbors Trailer Arvostelua 

Could not have gone better. Equipment and service were A+

Quick, easy, convenient 10 out of 10 would recommend!

Everything was easy and as expected. Communication was quick and helpful. I will be using their service again.

Great customer service. Had to file for a repair on a recent rental and was taken care of quickly.

Everuthing has been grwat

great service, smooth and easy process
clear communication on sequence of events

RENTER DESTROYED OUR TRAILER AND INSURANCE STILL HASN'T BEEN PAID OUT!

My trailer has been damaged for over 30 days and is not being able to be rented out due to the damages. The insurance company has not paid out and is waiting on the funds.
I will never use neighbors again.
Not only did my trailer get destroyed, the renter keep it 2 days past the rental time and was not paid for, I was told to just keep messaging him to see when he'll return it. He stole the spare tire and rim and the deposit that was supposed to cover things like that NOT an insurance claim for damages they applied it to the insurance. I am at a LOSS of use for all past, present and future rentals, and a spare tire Its just sitting there waiting to get repaired even though we used the platform for the INSURANCE! I will NEVER use the app again and WILL tell everyone not to use their platform.

Update- after leaving a review they finally submitted it but lied when they said and are now holding part of the insurance due to a bad renter.

“ We also want to clarify the communications you have received, as we recognize they may have caused some confusion. There are two separate processes currently underway in connection with your request. The first is your reimbursement through NT Protect — this is the process by which funding for your trailer repairs is being addressed, and this process has not changed. The second is a separate matter involving the renter's charges, which includes the deductible, the additional rental time, and other amounts for which the renter bears responsibility. The correspondence you received was related to that second process. It does not hold up or otherwise affect your reimbursement. Nothing communicated to you previously was inaccurate — both processes are proceeding simultaneously and independently of one another.”

To now receiving

“Part of your settlement was funded by the $$$ we collected from the renter toward the deductible. The renter has since disputed that charge with their card issuer, and until that is resolved we can’t count it as recovered.

We are not going to hold your payment while that plays out. Your check for $$$ goes out tomorrow. That is your October 1 settlement payment of $$$ less the $$$ that came from the renter’s charge, and it is in addition to the $$$ deposit you have already kept.

We are contesting the dispute, and the renter’s account is also being referred to collections for the $$$ deductible and for the late-return days on the booking that were never collected. If either amount is recovered, through the dispute or through collections, it will be paid to you: the $$$ as a second settlement payment, and the late-return charges under the booking’s own terms.“

Very easy rental. Would definitely repeat.

We like working with Neighbors Trailer and our the rentals have been with very good renters.

First booking was rejected by owner, which is fine, but I was supposed to get a full refund. I've reached out on the support chat who stated I would get a full refund and someone would contact me...It's now been over 3 weeks has passed and after being told someone would reach out, I've had ZERO communication. When I called, I reached a voicemail and got a returned call saying I needed to get in touch with the Escalation team... Why do you think I'm reaching out? Booking ID: #54678. I was going to rent out my own trailer on this platform, but I've decided NOT to after this experience from the lack of customer service.

Excellent place to rent your trailer they take a percent but it not bad for how easy the website is to use

I have only had a few rentals at this point but they have been very easy to deal with. Neighbors does all the work. I just have to meet the person for pick up and drop off.

Im not getting any bookings this past year . Last year I had bookings all the time now 1 every 2-3 month . Horrible

Had some trouble getting an answer from this company initially, but they reached out and left me a message and seeing a great business relationship with them in the near future.

I found your website to be extremely frustrating to work with as a Renter. Every time I attempted to log in, the site said Invalid Credentials. I made numerous attempts to change my password over the three days I tried to Rent a trailer and communicate with the Owner. Enough frustration & headache that I doubt I will use your site again. Looking at the recent reviews in the Apple App Store, I see I am not the only one!

Great experience…clean trailer..worked great for our needs. Transaction was flawless.

Great platform!

Tony was great to work with, made it easy to pick up and drop off. Trailer worked well.

Easy booking. Great owner of the trailer. Easy in, easy out.

The owner was fantastic, made sure he had the adapters needed and was 100% great. Trailer exceeded expectations.