Products are great but the delivery method/shipment could be improved. I was missing two of my light because it was misdelivered by usps. Should upgrade shipping only through UPS or FedEx or give opti... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Your products have really upgraded and remained competitive. O was really happy with both the Newer Q200 and adjustable gimbal arm accessory mount I received. Wonderful products! My only recommendatio... Näytä lisää
Yritys on vastannut
The shipping information from the carrier was vague, no ETA, no updates on where the package was in transit. I had to cancel a photo shoot because I had no idea when the package would arrive. It was n... Näytä lisää
Yritys on vastannut
I primarily used smallrig and tilta in the past as my main supplier for cage components. I have previously owned neweer products, but I didn't feel they met my standards for build quality and design t... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Neewer
Yrityksen kirjoittama
At NEEWER, we are a team of creators driven by passion and precision. We believe that great imagery begins with exceptional tools—crafted with care, designed with purpose, and built to inspire. Every product we make reflects our commitment to quality, innovation, and trust.
In an era where creativity thrives through social media, NEEWER empowers photographers and filmmakers with professional-grade lighting, video, and audio solutions that combine performance and accessibility. Our mission is simple: to make creative excellence within everyone's reach.
LEARN MORE
Yhteystiedot
247 Morewood Ave, 15213, PITTSBURGH, Yhdysvallat
- 7326239777
- support@neewer.com
- neewer.com
NEEWER Limited Sale Now On!
4,3
Erinomainen
353 arvostelua
On vastannut 69 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
YOUR DELIVERY MAY NEVER ARRIVE! NEEWER will not help!
When they "deliver" items you may not receive everything you've paid for! Then it's a horrendous experience going back and forth with a separate company to try to get the item sent to you. They don't they just issue a refund [If and when they decide to do so] I have not received a refund as of yet!! I have video proof item NEVER arrived. The company labels it as stolen. All they keep saying is the system shows at the ITEMS BEING DELIVERED and they are giving me grief over it! I HAVE VIDEO SHOWING THE ITEM WAS NOT PART OF WHAT WAS DELIVERED!!!! Now I dread seeing deliveries split up by Neewer because of this BS! They're going to claim their system shows items as delivered then they pawn you off onto another company to deal with problem! On a separate note I had an expected delivery for a Q6 on a Tuesday, it showed on a Monday morning! he experience is infuriating!!
4. toukokuuta 2026
Vastaus yritykseltä Neewer
We are very sorry that you did not receive everything you ordered and that the items arrived separately. Our inventory is stored in multiple warehouses and it is not always possible for everything to be sent from the same location. We do our best to ship in as few packages as possible. We'll be reaching out to make sure everything is resolved, or you can contact us at service@neewer.com or +1 732-623-9777
Thanks,
Neewer
The shipping information from the…
The shipping information from the carrier was vague, no ETA, no updates on where the package was in transit. I had to cancel a photo shoot because I had no idea when the package would arrive. It was not delivered within the 2-5 days as promised by the website. I received a $15 credit, but I lost more on the cancellation.
27. huhtikuuta 2026
Vastaus yritykseltä Neewer
We are very sorry that shipping took longer than expected. Most items arrive within the time frame we state on website but sometimes the carriers take longer despite their estimated delivery times . If there is anything else we can help with, please reach out to us by email at service@neewer.com or call our US phone support at +1 732-623-9777 for more assistance.
Thanks,
Neewer
3 point light setup for videoconferencing
I use these lights for videoconferencing from my home office and they do exactly what I need them to do. They seem well made and are plenty bright despite the small size which means they don't take up too much desk space. Highly recommend.
27. huhtikuuta 2026
Vastaus yritykseltä Neewer
We're so happy to hear you are enjoying your lights. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
Neewer is Clutch!
Neewer always comes through clutch! Whether it's having the perfect product in stock to meet my needs or having parts and accessories if I break of lose something. Their customer service is top-notch and pricing is always reasonable. I'm a huge fan.
27. huhtikuuta 2026
Vastaus yritykseltä Neewer
We are thrilled to hear you are happy with your purchase. Thank you so much for choosing Neewer!
Thanks!
Neewer
Great product quality. Attractive, solid build.
Your products have really upgraded and remained competitive. O was really happy with both the Newer Q200 and adjustable gimbal arm accessory mount I received. Wonderful products! My only recommendation now is make a rubber "fender" cover that protects the back of the flash if it falls backward.
27. huhtikuuta 2026
Vastaus yritykseltä Neewer
Thank you for your suggestion about the fender. I will pass it on to our development team. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
This company is a hook and bat
This company is a hook and bat . They advertise two of the same item I paid for the item then they sent me an email when shipping date came that this item is not available so the up charge me for a different item. Nothing but a hook and bait do not believe nothing they say.
27. huhtikuuta 2026
Vastaus yritykseltä Neewer
We are very sorry for the issue with item availability. We do try our best to make sure the quantity available on website is accurate but sometimes it is not perfectly synced across all marketplaces and on rare occasion, we do oversell. We'll be reaching out to make sure everything is resolved, or you can contact us at service@neewer.com or +1 732-623-9777
Thanks,
Neewer
Shipping Updates Need Work, But Support Was Helpful
Initially, it was extremely difficult to track my order, and I received very few updates beyond the “order received” email, which definitely led to some frustration on my end.
That said, I was never truly upset or worried about my order, mainly just frustrated by the lack of communication and tracking clarity. Neewer’s customer service team later reached out to me directly, listened to my concerns, and apologized for the inconvenience. I genuinely appreciate the professionalism Neewer shows and their willingness to address the situation directly. Overall, while the experience started off frustrating, I’m satisfied with how they handled it in the end.
28. huhtikuuta 2026
Vastaus yritykseltä Neewer
We are very sorry for the lack of updates. The tracking updates are supposed to go out automatically after item is shipped and we are checking to see why you didn't receive them. If there is anything else we can help with, please reach out to us by email at service@neewer.com or call our US phone support at +1 732-623-9777.
Thanks,
Neewer
Total Satisfaction
It was pretty much exactly what I expected and made me feel satisfied.
24. huhtikuuta 2026
Vastaus yritykseltä Neewer
We are thrilled to hear you are happy with your purchase. Thank you so much for choosing Neewer!
Thanks!
Neewer
Very helpful and responsive
There was an issue with my order during shipping and they were very helpful and generous in getting it resolved.
22. huhtikuuta 2026
Vastaus yritykseltä Neewer
Very sorry about the initial problem but very happy to hear everything has been resolved. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
Tempo de entrega muito longo
30. huhtikuuta 2026
Vastaus yritykseltä Neewer
We are very sorry you haven't received the item. I checked the tracking and it looks like it was returned to sender due to an incomplete address. Please reach out to us by email at service@neewer.com or call our US phone support at +1 732-623-9777 for more assistance.
Thanks,
Neewer
Great products for a reasonable price.
1. toukokuuta 2026
Vastaus yritykseltä Neewer
We are thrilled to hear you are happy with your purchase. Thank you so much for choosing Neewer!
Thanks!
Neewer
Not happy with purchase.
I like the lights are light weight.
They aren’t bright enough.
Have to get a light to find the control buttons, as they’re hard to feel.
Thinking of returning, not happy with my purchase.
They were recommended by “Claude ai”
4. toukokuuta 2026
Vastaus yritykseltä Neewer
We are sorry to hear you are not happy with the lights you ordered. Please reach out to us by email at service@neewer.com or call our US phone support at +1 732-623-9777 for more assistance.
Thanks,
Neewer
Vastaus yritykseltä Neewer
Thanks for shopping at Neewer! Enjoy your new light and we hope to have the pleasure of doing business with you in the future.
Thanks!
Neewer
Vastaus yritykseltä Neewer
Thank you for your business. We value your trust and confidence in us and sincerely appreciate you!
Thanks!
Neewer
The tracking is not available
The tracking is not available. I clicked the tracking number on my order but neither of the carriers showed a valid tracking.
1. toukokuuta 2026
Vastaus yritykseltä Neewer
We are sorry to hear you are having issues tracking your shipment. I checked your order details and you should be able to track you order through the following site: www.pfctrack.com . If that still doesn't work, you can email us at service@neewer.com or call our US phone support at +1 732-623-9777 for more assistance.
Thanks,
Neewer
Nice hydroponic machine which allows…
Nice hydroponic machine which allows you to grow twelve plants. Includes plant food too. Looking forward to continued use int he future. Thank you.
2. huhtikuuta 2026
Vastaus yritykseltä Neewer
Thank you for being our valued customer. We are so grateful and hope we met your expectations.
Thanks!
Neewer
Response to issues is extremely slow
Response to issues is extremely slow, having a live person in chat, after normal hours is helpful. The website needs tweaking as well
10. toukokuuta 2026
Vastaus yritykseltä Neewer
We are very sorry for any delay in any responses. We'll be reaching out to make sure everything is resolved, or you can contact us at service@neewer.com or +1 732-623-9777
Thanks,
Neewer
I have bought 5 flashes from neewer so…
I have bought 5 flashes from neewer so far. Pleased with all of them.
30. huhtikuuta 2026
Vastaus yritykseltä Neewer
Glad to hear the flashes are working out for your needs. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
the product i preorder a month half longer then i thought
the product i preorder 3x delay. almost a month half. please improve
30. huhtikuuta 2026
Vastaus yritykseltä Neewer
We are very sorry for any confusion or delays on the pre-order items. We do try and list an accurate ship estimate on website but sometimes it does take a little longer. I see that we shipped your item out last week and you should receive it soon. We'll be reaching out to make sure everything is resolved, or you can contact us at service@neewer.com or +1 732-623-9777
Thanks,
Neewer
Excellent 100%
30. huhtikuuta 2026
Vastaus yritykseltä Neewer
Thank you for being our valued customer. We are so grateful and hope we met your expectations.
Thanks!
Neewer
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