Nationwide Arvostelua 

Excellent and professional service from Ajay Lal and Julie at Nationwide Twickenham branch.Both very friendly and articulate.All my questions were answered in a way I could easily understand and never once did I feel under pressure.I upgraded my account,opened an ISA and was accepted for a new credit card which is an absolute life-saver for me.I left in very high spirits and once again I would like to thank Ajay and Julie for their patience and brilliant service.

I've had trouble with Nationwide since the day the policy started. But they were less expensive

1. When they went from a digital account to "regular" (?) accounts, I was never able to get a working online account. Talked to agents 10 - 12 times. They all promisd to follow up, but there was never a solution, so I just paid by phone.

Then there was the ridiculous property claim this summer from monsoon damage. The agent told me they only cover water damage generated from internal sources. A few minutes later he told me they only cover 3% of hail damage. I guess he thought hail (frozen water) was generated from inside a building???

They also changed the claim from water to wind and then back again. Finally, they came up with an answer that said it was unfortunate, but I was about $200 short of the amount necessary to cover it. (several thousand dollars).

I gave up, which I'm sure was their intent.

I paid them for over six years but decided to cancel a few months after this claim experience. Why pay for nothing?

So I canceled the account on 12/20/26. Received a cancellation notice in early January. They had the date as 1/8/26 but it was actually 12/20/25.

BUT THEN, just this week, March 3, I received a notice that said this was their "FINAL NOTICE." Pay another $130.10 or they're sending me to a collection agency on March 8!

Their reason: my cancellation resulted in a final premium. How? MY PREMIUM was a little over $200/month. WHY $130.10?

And sending your account to a collection agency with only five days notice? Not even working days, calendar days.

Also note: There were no previous notices, just a FINAL NOTICE.

This is insurance terrorism. If you want to deal with a collection agency, for no legitimate reason, and have your credit rating go down? Then, PAY UP! whatever we send you.They even forced me to add a credit card to the FINAL one-time, payment. WHY? It's a one-time payment. Are they going to use the card for other payment threats?

Also, you might note, their policies have shifted from property coverage to bizarre required coverages like terrorist attacks (with a cap on losses, of course, and it has to be a "CERTIFIED" terrorist attack), forgery, valuable papers on premises (most things are digital), money outside the premises...the bizarre list goes on, especially for a small business.

Again, I don't recommend them for ANYTHING. They're just out to make a quick buck and use whatever tactics they feel quick and easy.

3 weeks ago I was rear-ended by a driver with Nationwide. He contacted them the day after the accident and admitted he rear-ended me. They stated they had to wait for the police report 'in order to establish liability', which in PA can take 2 weeks. The agent also stated that their insured was also saying that I rear-ended the person in front of me before he rear-ended me. Totally untrue-he hit me and I rear-ended the guy in front of me. They refused to pay for a rental car or move forward with paying for even the rear of my car. I checked daily for the police report and paid for a copy online, then emailed the Nationwide agent and asked again about having my car fixed. She said she didn't have the report so I emailed it. It is now almost 3 weeks and they finally agreed to pay for a rental. They told me they would pay for a large SUV like mine and it would be available from Enterprise today. Enterprise called and said they would pick me up at 2:30 pm to get my car. When we got there they stated they had no 4x4 suv, and I could instead have a mini van OR a car with a cracked windshield. I called the Nationwide agent and he said it wasn't their fault, they had no control and he laughed while saying so. LAUGHED. After waiting as Enterprise called around, we had to drive 25 minutes to another town to get the rental. So after almost 3 weeks, my car is STILL not repaired, OR even scheduled, and I have to pay $30/day for the rental for loss of rental income charge should their car be damaged while I'm driving it. As per my insurance agent, NO auto insurance in the US will cover that cost. In my 50 plus years of driving I've dealt with a lot of auto insurance companies, and Nationwide is BY FAR the shadiest and worst. They are ONLY on the side of their profit margin.

Discontinued my pet's insurance after paying a premium for it for 12 years and made it impossible to get a new plan as my cat was senior when they discontinued. To make it worse they pushed all their most PREMIUM consumers down to their worst plan on the market. Their leadership is full of idiots because they obviously forgot that pet owners are potential future customers (and I wont be one of those again for Nationwide)

Took out basic home insurance for £13 a month, recieved an auto renewal confirmation of £25 a month nearly 50% increase so called them to cancel renewal but keep getting letters saying if i dont set up direct debit my policy will be cancelled, i have rang up four times in total to tell them to cancel policy and today recieved a letter saying due to non payment my policy was canncelled on the 5th of february HOW MANY TIMES DO I HAVE TO TELL YOU I DIDNT RENEW AND CANCELLED IN JANUARY!!!

Abhorrent behaviour when making a claim. My mum is blind, severely asthmatic and is being investigated for dementia. She had a leak and had to leave her home. Over two weeks later nothing has been done in the home to put anything right! Nothing! She has twice been offered a hotel room as temporary accommodation which is totally inappropriate. They have no duty of care and their communication with the family is non existent. Avoid this company at all costs. Utterly unreliable when an 80 year old is at her most vulnerable!

Disgraceful behaviour from the bank/building society that like to talk. Bunch of incompetent people on the phone that don’t do what they say they are going to and instead pass debt onto a debt collector although telling me it wouldn’t be passed on until their investigation was complete. Avoid at all costs .

I would rate it lower then one star
If i could . Terrible customer service. Complete cluster F
Would be more appropriate
Pulling my miney out on Friday
NATIONWIDE IS NOT ON YOUR SIDE.....stay away

Nationwide is knowingly keeping an employee on their staff that was knowingly having sexual relations with a married man. Reading your code of conduct, your values are "We value people," "We are customer-focused," "We act with integrity, honesty, trust, and respect." If I'm correct, this goes against your code of conduct, specifically "acting with honesty, integrity, trust, and respect."

Between the myriad of people dragged into this small job on a claim made in June 2025, they all argued amongst themselves and lost sight of us as the customer, wasting our time, energy and any confidence we had in our insurers. In January 2026, we fixed the problem ourselves. They don't care about their customers. They care about taking your money and treating you with contempt.

*** AVOID THIS BUSINESS ***

Absolutely deplorable customer service. Employees are ignorant of the law, uneducated, dishonest, misuse 9-1-1 and called armed extortionists (local PD) on a law abiding citizen standing on the sidewalk. Employees brandished their middle fingers to a citizen on the sidewalk. Stay classy Nationwide, what a joke organization.

*** AVOID THIS BUSINESS ***

This company is horrible with Life Insurance. We lost all of our cash value of $8000 dollars because they are unwilling to reduce policy coverage. Once you sign the monthly agreement, you can't reduce to a lower plan else you lose your cash value. This company is deceptive!

Terrible customer service. Had home insurance which expired on 7th Dec. Had gone up almost 100% since I took it out 7 years ago. Underwriter changed recently but much confusion over who it actually is. Received no renewal information so went elsewhere. Now paying £14 per month instead of Natonwide's £38. Receiving confusing emails and text messages, also refusing to cancel my account - saying I have to ring them to chat about something, (even though my contract ended 7th Dec), also now ringing me from an unknown number. Intimidating and annoying. Never again ! Been a customer for both mortgage and home insurance for years. Avoid !

Once again I can’t make a payment using the card reader. I’ve already confirmed my ID and yet I get this message- We have a technical problem and are doing our best to fix it. Please try again later.
Going onto their site to see if it’s down they confirm all services are working. I can get into my account but can’t make the payment I want. Absolutely useless, will need to spend my valuable time on the phone to then yet again

I stupidly thought I was paying extra for a better policy. When I came to claim for a home emergency they glibly told me I'm not covered. Over priced! Poor policy! DO NOT USE. I will certainly be changing my policy at the next renewal. Angry at myself as if I had read the reviews on here I would never had taken out the policy. I'm just hoping that nothing else major happens that I'm not covered for! RUBBISH!

I am with Nationwide right now. They will nickel and dime you to death on any repair of a vehicle. I was struck by another car and the other insurance company was going to reimburse Nationwide, but the company’s any would not allow me to have my hood replaced on a damaged Certified Lexus ES350. They say a repair is fine when we all know this isn’t true. The hood was literally struck hard even to make it sit at an angle. Try AAA or even American Family.

If there was a zero star option I would have given zero stars. Nationwide do their best to create obstacles wherever possible to prevent a mortgage portal. They don’t want you staying on your existing rate so try and make it as difficult and lengthy a process as possible!

When I was retiring from the City of Aurora I had over 600 hours of unused sick time. Nationwide sent me a letter offering a Post Employment Health Plan (PEHP). The letter clearly indicated that I would be able to use funds associated with my unused sick time to cover my out-of-pocket medical expenses.
I decided to participate in PEHP. When I sent them some medical bills for reimbursement, they replied saying that my plan was for reimbursement of health insurance premiums only. This means that Nationwide was lying to me about reimbursement for out-of-pocket expenses. Their motive is clear: they want your money, and they want to keep it for as long as possible in order to use it and make a profit off your money. Talking to Nationwide representatives was a complete waste of time. They imitate understanding and quick actions, but in reality, they have no intention and do nothing to help you.
My last communication with Nationwide was when I sent an email to Michelle Escobedo asking her to provide copies of some documents. She simply ignored my email. Before that, in her last email to me, she stated that (Quote) “The way PEHP is funded using only sick and/or annual leave, the IRS will only allow for the plan to reimburse health care premiums. This is an IRS rule” (End of quote).
Only three scenarios are possible here. (Let us not forget that the Nationwide letter stated that, while participating in PEHP, I would be able to get reimbursed for out-of-pocket medical expenses.)
Scenario 1: M. Escobedo was right; the IRS rule did not allow reimbursement for out-of-pocket medical expenses. This means that Nationwide grossly violated the IRS rule when, in their letter to me, they indicated reimbursement for out-of-pocket medical expenses.
Scenario 2: The IRS rule allows reimbursement for out-of-pocket medical expenses, and M. Escobedo knows about it but she states the opposite. This means that M. Escobedo is a liar.
Scenario 3: M. Escobedo is an illiterate, unprofessional employee. Here is some information for her. (Quote) “IRS rules for Post-Employment Health Plans (PEHP) confirm they are tax-advantaged arrangements, structured as a VEBA trust, for employees to fund medical expenses after employment.” (End of quote). I hope M. Escobedo’s logical abilities will allow her to understand that “medical expenses” is a very broad concept that fully includes the narrower concept of “out-of-pocket medical expenses”.

Don’t apply for a loan with Nationwide if you are an OAP. They would not accept my P60 and bank statement showing a DWP monthly entry (as proof of my income) and stated they didn’t know how long I would be receiving it. Spoke to Martin, an arrogant young man in their Complaints Department, who was unhelpful to say the least. I was made to feel like a second class citizen. I would never recommend this building society. Especially the Basildon branch. I have been treated appallingly.

Tried to put in a claim on travel insurance. The AI told me to do it online. Ha! It wants date of birth but that can't be put in manually you have to click it back to the year you were born. 1949 is a lot of clicks! And then it doesn't recognise you! I've been with Nationwide for years and would love to know why they have teamed up with Aviva as their insurance provider. Nationwide have taken a massive drop in my estimation. I tried online as requested so what do I do now?