Nationwide Arvostelua 

I cannot seem to get my Insurance Agent to drop Nationwide. Fishy, I know. Nation sneaks up the property insurance every year without explanation. Year after year. When I had auto insurance, they never sent an adjuster even after the body shop said it was not my fault I got hit with a claim. Never, never did they have a human look at the car. Nationwide is a multi billion dollar company with poor customer service.

Dreadful, incompetent HO staff, huge delays on phone, treat customers like children. Local Branch very kind don't know how they put up with Head Office staff.

I left Nationwide due to the cost. No issues until now. They have sold and/or their employee sold my phone number. Immediately, after talking to them, I have been getting a lot of spam messages. Their employee was unreasonably incompetent and I was not very agreeable but the vindictiveness of their employees and abuse of customer information is not ok. Or, the company was done with me and sold my number. Not sure which but it makes me glad I'm leaving. Nationwide: hire better people, get better oversite of your employees, or stop selling our information.

Had the pet insurance for years then the decided to discontinue my plan and of course the new plan wasn't comparable. The reimbursement percentage was lower,higher deductible and monthly premium tripled. INSANE. Left and found a company more comparable with an increase only 60 more monthly.

One of the worst experiences I have ever had with any insurance company.
My husband had a small policy and I was the primary beneficiary. My husband passed in September,2023. I received a letter from Nationwide that a check was issued to me but was never cashed. I NEVER received any check. I contacted them and requested a replacement check to be issued. Contacting the company was a struggle every time I tried. I filled out paperwork multiple times but receipt was never confirmed. They kept saying that I would have to wait 6 to 8 weeks to receive the funds. After waiting,I received another stack of paperwork to be filled out and returned along with a copy of the death certificate. ( Which had been sent previously) I was told that the previous forms were the wrong forms. I sent the completed forms and the death certificate AGAIN. I waited for another 8 weeks and still no response. I had to get outside assistance to contact them on my behalf. I finally got the check on August 7th,2026, 9 days after my representative contacted them. I got the check 2 years and 10 1/2 months after my husband passed. It's ridiculous!!!
Very unprofessional. Very unorganized and just want to give customers the run-around. I would NEVER recommend Nationwide to anyone

I inherited a 403(b) as the only beneficiary. Trying to get information from Nationwide has quite literally been like pulling teeth. Their claims consultants provide their name and phone extension, then never answer their phone, never call you back, never respond to your email. So you have to start from scratch with a new person. Nightmare to deal with!

I contacted my home insurance from nationwide. Absolutely Terrible Service My Fridge Was Damaged and lost All the Food. In this extreme Heat Tey Said They Want To receive Food Recipe And Come To see The Broken Fridge. And will be 2 weeks. I will be moving insurers very soon. Very poor service

They suck, said i was lying about hitting a deer but the auto repair shop said i 100% did,

wouldn’t recommend.

I had Nationwide for homeowners insurance on every house I've had spanning maybe 30 years.

After filing a claim for an electrical fire, they wanted to double my rate. I pushed back and they reduced the premium. I thought I was ok.

Then came the drone site surveys (I'm guessing).

I asked for coverage for a leaking water main valve that ruined my finished basement...DENIED.

I asked for coverage for a problematic roof following some bad weather...DENIED.

I had to pay for 50k+ in repairs out of my own pocket (to replace the roof and rebuild the basement), which has essentially cost me my house and maybe 30k in property value since I've been forced to sell.

NATIONWIDE IS NOT ON MY SIDE OR ANYONE'S

So after 22 years of Home owners insurance with Nationwide they are dropping me in August 2026. The reason, they say they cant raise my premium because the state of North Carolina has a limit of how high they can charge a client. So I blame the state because if they mandate for the insurer that they cant over charge, they should mandate that the insurer cant drop you for no reason. My representative recommend I let her do a soft pull on my credit and then fight for me against NationWide. I flat out said no. Even though I am only a bleep on there radar, I don't want anything further to do with Nationwide. If enough of us leave them they will feel the pain.

My experience with Nationwide has been incredibly disappointing.

My wedding ring, valued at approximately $6,500, was lost on March 23, 2025. Since then, I have done everything Nationwide has asked. I submitted a sworn Proof of Loss, participated in an Examination Under Oath, and fully cooperated with every aspect of the investigation.

Despite, I received a letter June 5, 2026 from Steve Pokorny (Florida Claims Adjuster License G032939) stating that Nationwide had not completed its investigation because another insured had not submitted a sworn Proof of Loss and had not signed and notarized an Examination Under Oath transcript.

As an insured under the policy and the owner of the missing property, I repeatedly asked Nationwide to explain why my claim could not be evaluated based on my cooperation and my ownership interest. More than 16 months after the loss, I still haven't received a coverage determination.

This experience has left me with the impression that Nationwide is far more concerned with the actions of the primary policyholder than with protecting the interests of every insured under the policy. If you are not the primary policyholder, I would strongly encourage you to ask how your rights will be protected if a claim ever arises.

Insurance is supposed to provide security and peace of mind. Instead, I experienced prolonged delays, poor communication, and no meaningful resolution despite fully complying with every request made of me.

Because of this experience, I have actively discouraged friends, colleagues, and family members from choosing Nationwide and will continue to do so. I simply cannot recommend a company that leaves a fully cooperative insured waiting over a year for answers regarding a straightforward claim involving their own property.

I hope Nationwide reevaluates how it handles claims involving multiple insureds so that people who comply with every policy requirement are treated fairly and receive timely claim decisions.

Very disappointed with this insurance.
My dog had to go to ER due to being lethargic and not drinking water or eating. After a X-ray they found a foreign body in his stomach, luckily he ended up passing the foreign body and did not need surgery. Now Nationwide claims that since once my dog had diarrhea, that is a prexisting condition and they will not cover. How can be having diarrhea once a prexisting condition for having a foreign body in the stomach, which is clearly an accident? Ridiculous, not recommended.

Do not, for any reason use nationwide as investment resource. They are the only ones who will make any money off your money.
My wife was talked into buy JPMORGAN MOZAIC II STRAT A.
She would have been better off putting the money in a shoebox under the bed. It never in 9 years increased in value, they charged a "service fee" yearly and to get out of it will cost $,7000.00. Yes $7,000.00!
What a scam! Nationwide makes money, JPMORGAN makes money and my wife loses money every year.
How can they get away with this and not be in jail.

I was a loyal customer for over 3 decades with both home and auto on one policy. Then my daughter had a job opportunity in another state. I call my insurance agent and said I needed to transfer to the other state. I was told nationwide did not cover that state. This was before my policy renewed. I proceeded to check on alternate insurance. When I called to see what I needed to do to cancel after moving I was told I MIGHT be billed for early cancellation as my policy had just renewed. I was sent a bill for this. I tried to talk to different people within the company and could not get any help. They said it was a mandated charge from the NC insurance commissioner. They care little about their customers and only about squeezing every dollar out of them. I will never do business with them again.

Been with nationwide for many years . This year did not get share bonus because as a pensioner I use my savings more than my bank account. No such thing as fairer sharer . They are all thieves . We should be entitled to shares without conditions if we bank with them

I was excited to see pet insurance offered through my job and signed up my two dogs. $94 a month and the policy didn’t start until month two, the dogs have literally been covered for a mere 10 days and I was so disappointed and dissatisfied that I had to cancel the policies immediately. They don’t cover anything preventative or wellness related, no prescriptions nothing. They only cover injuries or sickness. I feel so stupid for paying for this and think nationwide is gross for having these type of plans that are just making money off of folks love for their pets.

We had a plumbing company install pipes throughout our basement improperly which caused a flood so we filed a claim on damages. We had video proof of all that they failed to do right, filmed by the plumbing company themselves, overlooking the very thing that caused the damage. Video proof and a record of the plumbing company sending repair folks offered to repair damages, fix what was done wrong, eyc., knowing full well and admitting the flood was their fault. A couple weeks after filling the claiming, we noticed the plumbing company had also damaged/bent/cracked the copper condensation outlet for our AC during that repipe (but only obvious to us once it was warm enough to bother using the AC unit), which then caused water damage in our basement ceiling where the break was. These problems were both caused by the same company during a single project that cost us thousands, they admitted fault to us on each, sending recovery staff to correct the breaks, etc. But, here's the clincher: Nationwide made us file a separate claim on the condensation line event, as of it wasn't caused during the same plumbing repipe event that went wrong. Subrogation somehow didn't find fault on the plumbing company for BOTH claims. Like... are you kidding me??? So we were stuck with covering the cost of the premiums on both repairs and our rates have skyrocketed, and we can't get out from under Nationwide for another year or so since we have two separate recent claims. I am livid. I'll never use them again or recommend them again. Worst insurance company ever! If they were also representing our plumbing company, I'll never know. But they outcome sure seemed like it. Nationwide is NOT on your side.

We have been with Nationwide since 2010 and bundled our auto and home policy. We purchased our home as two 21 year old babies and trusted that Nationwide was “on our side” as they like to say…. But after refinancing our home in 2025 it was brought to our attention that we had been overpaying by A LOT. Our auto policy just went from $3100 yearly to $2200 and our home went from $3500 yearly to $1078!!!! I had no idea majority of people aren’t paying that much for home owners insurance until the refinance and it disgusts me that they took advantage of us as loyal customers. Very happy to no longer give them our hard earned money. Good bye Nationwide!

Impossible to get through the AI bot that answers the phone when trying to get information on my parents' life insurance policies, cashed in several years ago. Unable to get a human on the line. Absolutely horrible customer service. You can't even call it service. Let's call it customer abuse! If I could give zero stars I would.

Every year trying to get my RMD sent to me was a hassle compared to any other company I deal with. When you decide to create some cash in your account (sell some holdings)in order to have your RMD sent out and you want to sell on a day when the market is particularly high, that never works -- "processing" your request takes a couple of days and you could easily miss that high point in themarket. Then it takes about a week to get your money. This year was the last straw -- I'm getting my RMD this year after 9 days of requesting my RMD. Totally unacceptable!! So I moved my $300k to Fidelity where service is beyond the point of excellent! This year I had such terrible customer service trying to accomplish this simple task I HAD to talk with a person higher than a customer service rep and told them about their atroticous and poorly trained staff who deals with the public. I should have read some reviews on this company and would have bailed out years ago.