nationsbenefits.com Arvostelua 

It's bad enough that Nation's Benefits treats poor people like 3rd class citizens but the condition that the items ordered look like they came from a war zone. We poor people really on the food and items to live and they show up unusable. Nation's makes you jump through hoops and then denies fixing anything.

The fact that this corporation has a stranglehold on insurance companies begs to be investigated. Every Insurance Co. that I have had over the past 5 years, uses NationsBenefits for supplementing their clients with OTC cards and if you are lucky, a grocery allowance. EVERY INSURANCE Co. USES this rip off! First, the OTC card. I've called and asked about the OTC options for medical equipment. Repeatedly told to use THEIR webpages for equipment. fact 1. The prices for the simple items are ridiculous. Sometimes 3 times the amount of purchasing them at Walgreens, Walmart, CVS or other stores. fact 2. The Very Limited selection of items led me to call and ask about medical items I needed that could not be Found on the NationsBenefits pages! fact 3. When calling their " Customer Support" the employees have limited knowledge about the website itself and what it doesn't offer. Nor do they have any information about who can assist you, where you can use the card ( THEIR website is what they tell you, even when the item you need is NOT listed.... in other words, it sucks to be you!) The CS is not helpful .. period! The Grocery Allowance card: *laughing* I suggest you review the "groceries" they have posted. Unknown Brands, insultingly overpriced and limited. Seriously research what it is you need and find a store that delivers to you! If you can get deliveries free, the better! The NationsBenefits site is a RIP OFF! Even though they state they deliver your orders free of cost. I have asked state officials to investigate this company, repeatedly. Insurance companies use this Company for "benefits" that are suppose to be help those who need assistance. Disabled as I am, not being able to drive, my limitations prevent me from being able to shop around. Every time I am able to change Insurance providers, I end up with NationsBenefits for OTC or Grocery allowances. CHECK to see if you are going to have to deal with this company before switching please.

They are very unclear on use of there vision coverage and after several MONTHS of attempting to get a eyewear (glasses) prescription filled have been unsuccessful in doing so
It appears that the company is not even approved for vision insurance coverage in the state of MISSISSIPPI although the alleged “coverage” is provided through “Healthy MISSISSIPPI “ insurance company
Is there anyone who can/will address these concerns ????
The company has had numerous complaints and just continues with the same story and no solution
They are “expediting “ the issue
Yeah right and have been for months
Isn’t this fraud ?

Never used Nations Benefits before for my OTC items because I always go in-store to Walmart and use my Anthem Medicare Advantage OTC card in person. Thought I would take a chance; so I ordered my Vitamin D pills through Nations. I ordered on July 14th. According to Nations, the turnaround time is 2 days - today is July 20th and still nothing. I called customer service and explained my situation. The service rep that I spoke to said the delay is possibly due to so many orders...REALLY!! I will continue to go into Walmart and purchase my items. After speaking to a customer service person, I was curious about their reviews and I must say the majority of the reviews are NEGATIVE ... never will use Nations again!!

I want to remain grateful and humble for the extra help, but this company and their employees are completely incompetent. They cannot do a simple wallet adjustment to save their lives. I made TEN phonecalls about a straightforward refund from the grocery store that was added to the wrong category and it ended up costing ME over a hundred dollars personally because the funds to this day were never added back to the utilities category, six months later. Every time I called, I was put on hold for 20 minutes while they "researched" it, only to come back and say there was no recird of the previous NINE phonecalls I made. EVERY. SINGLE. TIME. Same with a refund issued by the store last week - not only has it not been processed yet, there's no record of any card transactions for this month in the app at all. Be very careful with this card, because if something goes wrong, no one at this company will have the first clue how to fix it.

It is miserable to try to order OTC products. They keep giving you benefit explaination page but not the actual order site.

Never received my Benefits card. Requested a replacement now unable to activate it as they said it is not a valid card. The card that is on file on their system has been stuck in Producing Order for 28 days. Customer rep says system is being updated (It's been two weeks). Your only choice is to buy items from their platform that are ridiculously price and I could buy many of the items in the Dollar Tree or discount stores. Unbelievable...

they de-activated my card mid June, still waiting for a new card they said will arrive in 7 to 10 days, still no card, lost the balance on my benefits card, just filed a complaint with the state...bad reviews on BBB. lots of DEI hire and A.I. on the phone that take you around in circles

They sent me a different product than what I ordered. Called to return for correct product or refund. No returns. They said would refund my account but I never received the refund. Supposedly I agreed to "reasonable substitute" somewhere along the line. There is no website setting for that. So I'm not ordering online from them again.

Nationsbenefit is a joke of a company. I have had them twice with my medicare advantage. Once with Anthem and now Humana. Just spent 45 minutes on the phone with Humana trying to figure out why my OTC card was denied at an approved merchant for Alleve and vitamins. Even the customer service person at Humana had nothing positive to say about Nationsbenefit. They suck and don't know how to do their job correctly.

It's a government issued card the government should cover the delivery charge and the "service fee". I subscribe to Instacart and Safeway is on the list of stores to choose from and they offer free delivery but I'll be damned if I can use my N.B. card. You are forced to shop at "their" Safeway.

I have been having constant service issues with Nations benefits. I have an issue every month. It started off with my card not working at certain retailers and customer service is rude saying there's plenty of other stores to shop at and listing stores that aren't even in my area being rude and condescending not caring about our concerns about how we shop at certain stores and we should be able to shop at the stores we want and your cards need to work at all the retailers that you participate with.
Then the following month I go to pay my phone bill on the last day as I always do and the mobile companies shows that the payment was taken out on the 30th however nation's benefits claims that it takes days to process payments but that's not the truth whenever you use your funds it is instantly processed. Nation's benefits has a habit of doing this at the end of the month taking people's last remaining benefits away. It is a known systemic issue with Nations benefits.
Now this month my balance is gone and all I have is $1.99. My balance is showing $276 as an annual balance but no I get just under double that amount a month as a monthly balance. I have been trying to contact Nations benefits for days trying to see if this is resolved and they haven't been able to resolve it. Once again making excuses about their systems they said we went in and updated our system and it messed more things up.
Obviously you're coding team is absolutely terrible and you need to find better coders.
Your services are part of my insurance contract and you are not fulfilling your services.
Whenever I try to call about Services your staff is terribly rude I tell them about my disabilities and they are still rude. Your staff is so rude that if I let them know that I am recording the phone call they won't even speak because they know that they can't do their jobs without acting up.
So not only is your services unreliable but whenever we're stressed out and having hardships like a person with me with mental health and developmental disabilities and we're calling in the last thing we need is your staff consumer services skills being as abysmal as your coding team.
It looks like it's time for another class action lawsuit against Nation's Benefits.
Your services are part of my insurance contract and you need to provide me with solid reliable services and stop interrupting my benefits affecting my ability to use my benefits to pay bills and get food.
You are literally wreaking havoc on my life because of all your system issues.
Fix your systems and if you're coding team can't do it you need to hire another coding team or utilize artificial intelligence
Like I said I think it's time for another class action lawsuit and the class action lawsuits should never stop until you finally understand that you have to make your services reliable.
You cannot keep doing this to us.

Terrible, all the way around. Website features OTC items but not ALL, so there's no telling when you get to the respective store what's covered or not. Also, their cust. service phone line, you talk to an alien (literally) barely able to speak ENGLISH while 300 other voices are going in the background! AWWWFULLL!

Nations Benefits is essentially a "bait and switch" program for the OTC benefits. The products that are eligible one week are denied the next. It's impossible to make any kind of budget with them. It's a long, painstaking process to find what might be eligible, and it's still a roll of dice when you shop online or at the register. I won't shop in store because of this. I will switch to another Medicare program strictly because of Nations Benefits. Too aggravating, and the "benefits" are really not beneficial at this point.

For 45$ I received 3 potatoes one was rotten, 3 green peppers and one was rotten , 3 pears , 8 apples and one small bag of carrots. Won’t order that again.. the prices are too high

Transportation is a joke. They use Uber, not medical transport. While sitting "at the curb" waiting for confirmed transport to a doctor appointment, I receive a text stating "sorry, no drivers, try again". So I'm supposed to cancel a doctor appointment an hour before I'm supposed to be there? I complained to my insurance. I'm not ordering a pizza. You cannot cancel a doctor's appointment one hour before you're due to be there. The drivers are unprofessional and almost scary they're so sloppy and unprofessional. So, I actually do not have a reliable transportation service. This place is a sorry joke.

Jan 20th 2026 I sent a reimbursement request per their customer service, as the nations benefit card didn't work when trying to buy a fit bit, so I had to purchase it myself. Received a confirmation email from them the same day saying it could take up to 30 days. After 30 days I had to call them, as I hadn't received my reimbursement, the lady who answered was not very pleasant and told me several times that it would be 60 days even though I told her that I had received an email from them stating 30 days, which she just said well that was wrong. After the 60 days I had to call again, this time they said that they had just put it in the system and it would be 30 days....so since Jan 19th when I first started all of this, it is now April 18th still no reimbursement - terrible company to deal with and the absolute worst customer service

This company deserves zero stars. This is another greedy, unscrupulous company profiting off Medicare "Advantage." And this scam has been going on for several years now. No wonder Medicare is in trouble when they allow thieves to manage their OTC "benefits." There are all kinds of obstacles in order to obtain these "benefits" such as needing a smartphone to shop in person at retail chains like CVS, Walgreens, Walmart, forcing seniors to use the online portal (if they have a home computer, that is) at heavily inflated prices. By requiring the elderly to have a smartphone or a computer to purchase OTC items, they are eliminating a big chunk of people who qualify but are unable to access their benefits. I will be reporting this grift to the BBB and making a complaint to Anthem, who is ultimately responsible for enabling this ripoff.

Customer service at Nations Benefits is the worst. I've had legitimate problems with trying to use my benefits and actually had CSRs hang up in me or just have no idea how to help. They now have a company called Care Cars to manage transportation for members and they are just as bad. I've called to arrange transportation for doctor appointments and had Ubers pick me up and drive me to the wrong address and then I got left at locations that I didn't even know. Then when I called to tell them I'm stranded through their mistake, I got hung up on.

Their service agents are poorly trained and just don't care.

They've told me I have a certain amount of money available on my benefit card, then when I've tried to use it, they tell me there's no benefits to use. So why tell me I have money available to use on health care items but not let me use it. And of course their reps have no idea what to do or say.

If you ask for a manager or supervisor, they tell you the have to put in a request and have one call you back, which of course they never do. I think they all work from home so they really don't have access to management.

If you have to deal with Nations Benefits, I truly feel for you. They have no business to even exist.

Just got this card from my insurance company for having a health review. Maybe it is worth 30% on the dollar. I can get products much cheaper on Amazon or at Publix. Not worth the hassle of activating the card.