Very quick and good communication

The whole crew at the Saxilby branch did their best to make the whole procedure as easy as possible with regular updates with how things were proceeding. The manager was particularly helpful and informative. All in all they are a credit to the company.

Friendly workers and very quick completion

Friendly, courteous and efficient

Initial contact was good and a date was scheduled. Fitter arrived at due time, he was both abrupt and rude to myself and my wife and left the site without carrying out the necessary windscreen change. I submitted a complaint through their system and a second date was organised. A different fitter arrived, he was very pleasant and professional. Job was completed to very high standard. If only this had happened first time around.

Great service booked through their website. Fast repair for my chipped windscreen.

The team were spot on, no problem with the workmanship or punctuality. Took a star off due to location of workshop, had to leave the car for 4 hours for guys to fit the glass and calibrate electronics ( I was told before hand length of time needed) As I live around 30 miles away this meant 4 hours walking round a cold and wet Saxilby, not pleasant

The windscreen repair was fine, however for some reason they left something on without the car running so the battery drained during the repair so the rest of the day was spent sorting that

Nothing made it great. The location of the workshop necessitated remaining in the windowless customer room for 3 hours. Coffee machine not working and no cups for water. Windscreen replaced satisfactorily but radio didn’t work for 4 days afterwards.

The staff in your office need more training. Booked me in for Saturday sent four days reminder of the date to then let me know they don’t work Saturdays. Booked me in for early Monday morning but didn’t bother to let the technician know. What a waste of my time and my M O T centaur. The man that came out did a brilliant job and was very helpful. Just up date you office staff.

The windscreen fitter has damaged by a pillar interior trim

The screen was fitted in around 2 hours, including checking the safety features rather than the 4 hours quoted.

Thanks to Jake who has fitted a windscreen yet again to my ford focus very nice guy very polite and fingers cross that everything has been sorted he has explained everything in detail so can't fault him personally, just think that national windscreens need to get some kind of cover so they can fit people's windscreens in bad weather

Very good service and pleasant and efficient staff.

Great friendly service

The engineer who came was very nice and did a repair to the screen with a clear compound in the nasty crack on the passenger side. Since then it has started to have two cracks extending from it and I have requested a new screen to be fitted.
The Chip was very deep and in my humble opinion it should’ve had a complete windscreen replaced from the start instead of leaving a nasty visible spot

Top job ! Very pleased with the service

The man was very pleasant and kept me informed at all times on when he would arrive

The Lincoln branch is an absolute joke manager won’t answer his phone to even customer services . Nearly a week after it was booked in still no window of answer as to when it’s coming .
Just kept saying be here tomorrow.
Customer services lady was great just the branch .
Avoid at all cost .

The fitter was pleasant communication good before arrival. After finishing the job he advised me the plastic trim at the bottom of the glass was broke. I didn’t think it was. He said he had before and after pictures. So I said ok send me them with the job sheet and I will take the car back to the garage where I bought it. I had pictures of the car on purchase. The garage felt the fitter had broken it. So I am in the middle now. The garage are so good they said they would repair it. I feel bad as I feel you should pay for repairs and refund me. I have contacted you and asked for clearer pictures and heard nothing?? Funny that. So I will be in contact further.