The technician was clear in explaining what was going to happen and timescales. Recommended a good cafe a s sent several texts to let me know how the job was progressing and when it would be ready.... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintia2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The staff were friendly, very informative and extremely helpful. Couldn’t have offered a better service. They get a five star rating from me. Brand new windscreen replacement and in a couple of hours... Näytä lisää
Yritys on vastannut
Explained the process in full when I dropped my vehicle off and very courteous when I collected it at the end of the day.
Yritys on vastannut
My 14yr old 1-series BMW had a crack running the full width of the windscreen. The technician arrived at my house at 10am, I'd requested a morning appointment. He proceeded to fully explain the pro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä National Windscreens - Exeter
Yrityksen kirjoittama
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Yhteystiedot
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, Yhdistynyt kuningaskunta
- 01392-590-046
4,6
Erinomainen
502 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful, skilled and easy to book
Easy to book and really helpful skilled person sorted out the small chip in the windscreen outside our house.
10. syyskuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that booking was easy and that a skilled person efficiently resolved the windscreen chip at your home. Thank you for your positive feedback!
Helpful, professional & efficient!
Really helpful, efficient and quick - and super friendly. Thank you!
29. syyskuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that our helpful, efficient, and friendly service met your needs. Thank you for your positive feedback; we appreciate it very much!
Great service on the day
Great service on the day, arrived promptly, professional service, good job, helpful engineers, many thanks.
24. syyskuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We appreciate your positive feedback! We're happy to hear that you received prompt and professional service from helpful engineers and that they did a good job.
Excellent! Quick and easy.
They wanted to allow 4hrs for the windscreen replacement but it was all done in 90mins. Superb!
17. syyskuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that the windscreen replacement was completed so quickly for you. Thank you for your positive feedback; we appreciate your time!
Very welcoming and friendly staff
Very welcoming and friendly staff. Great service.
17. syyskuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We appreciate you sharing! We are so happy to hear that our staff was welcoming and friendly, with great service.
organised and professional…
It was so organised and professional that the only stressful bit was paying the excess.
1. syyskuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that the process was organised and professional for you. We appreciate your feedback regarding the excess payment and will take it into consideration.
Great customer service from the…
Great customer service from the technician who fixed the problem.
1. syyskuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We appreciate your positive feedback! We're happy to hear you received great customer service from the technician who resolved the issue.
Fast reliable repair
Arrived at the time stated, operative worked during a rain shower, was very pleasant and informative about the process being carried out
19. elokuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that the operative arrived on time and provided excellent service even during the rain. We appreciate your positive feedback and are glad you found the process informative.
Vastaus yritykseltä National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that your experience was efficient and professional. Thank you for your positive feedback; we appreciate it very much!
Hassle Free
Good communication although payment process seemed to be bordering on a scam so payment achieved by Bacs with no problems.
On the day of repair, technician kept me updated with his progress getting to my location. On arrival he was very courteous,professional and took great care ensuring the repair was completed quickly and effectively. Overall a very professional service with no issues.
12. elokuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Vastaus yritykseltä National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
They are helpful and freindly
They are helpful and freindly, there was an issue with model / spec of windscreen was different to what should have been fitted.
But it was rectified quickly and efficiently by team members involved
8. elokuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We appreciate your feedback and are glad to hear that our team members were helpful and friendly. We're happy the windscreen issue was rectified quickly and efficiently.
Outstanding Job completed on my Driveway.
My 14yr old 1-series BMW had a crack running the full width of the windscreen. The technician arrived at my house at 10am, I'd requested a morning appointment.
He proceeded to fully explain the process as well as taking before (& eventually, after) photographs. I only wish I'd got his name, he was friendly, knowledgeable, tidy, professional, a genuinely nice guy and completed an outstanding job in just over an hour.
I wouldn't hesitate to use National Windscreens again
5. elokuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that you had such a positive experience with our technician and your BMW windscreen replacement. We appreciate your comments regarding the technician's professionalism, expertise, and efficiency. We're glad you were satisfied with the service and would use us again.
Glass technician went above and beyond…
Glass technician went above and beyond what was expected. Replaced my windscreen, fixed my rain sensor and charged my battery! Great job.
1. elokuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that the technician exceeded your expectations by replacing your windscreen, fixing the rain sensor, and charging your battery. We appreciate your positive feedback!
So easy to deal with and your staff had…
So easy to deal with and your staff had experience and easy to talk too
30. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We appreciate your positive feedback! We're delighted to hear our team was easy to deal with, experienced, and approachable for you.
Truly awful communication
Arrived for home repair Friday, but ordered wrong glass, stated unable to rearrange at any point following week, so I drove to them beginning of week instead (1 hour away). Ordered wrong glass again for Wednesday repair. No communication to confirm receipt of correct glass for Friday repair and national help line unable to clarify. Eventually received text confirming repair done in afternoon. Went to collect at 4.45 as google states Exeter branch open until 5pm. Last man there was just locking up and stated they closed at 4.30, then had to phone around colleagues to find keys/payment details. I understand getting the correct glass can be tricky, but truly truly awful communication.
5. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We regret to hear about the difficulties you experienced with the glass orders, communication, and collection. We apologize for the multiple errors and the inconvenience this caused. We appreciate your feedback and will address these issues to improve our service.
Very charming mechanic / engineer
Very charming mechanic / engineer
Perfect job
Hassle free
26. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that you had a perfect, hassle-free experience with our charming mechanic/engineer. Thank you for your positive feedback!
Very efficient and great interaction…
Very efficient and great interaction with the insurance company for an effortless experience.
Great customer service too!
23. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We appreciate you sharing your positive experience! We're happy to hear that you found our service efficient and that you were pleased with how we handled the insurance process.
The windscreen installer was very…
The windscreen installer was very knowledgeable and very helpful and worked with a smile on his face which made it a lot easier
21. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Exeter
We're happy to hear that the installer's knowledge and helpfulness made your experience easier and more pleasant. We appreciate you taking the time to share your positive feedback!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.