10/10. really good service!

Poor workmanship, safety concerns and disappointing customer service

I had my windscreen replaced by National Windscreens, after which two sensor wires were found to have been cut. This resulted in warning messages and issues affecting the wipers, indicators and automatic headlights/high beam. Despite these problems, I was initially reassured that the vehicle was safe to drive.

An independent auto electrician subsequently found that the camera had been left facing down on fabric, with grease, fibres and debris contributing to visibility-related fault codes. Further calibration was also required, something that had not been properly communicated to me at the outset.

The handling of the situation has been extremely frustrating. There were communication failures, confusion over which branch my appointment had been booked at, delays in getting the issue addressed, and additional time and inconvenience spent dealing with the aftermath. I was also provided with an inferior hire car, with associated costs and practical difficulties.

What should have been a straightforward windscreen replacement has turned into an ongoing dispute involving safety concerns, repeat appointments and considerable disruption. Although National Windscreens has since arranged further work, the matter remains unresolved, and I am still seeking an appropriate resolution and compensation for the inconvenience caused.

The real disappointment is not simply that something went wrong, but the way the resulting problems and their consequences have been handled. I would expect a company specialising in windscreens and vehicle safety systems to demonstrate better workmanship, clearer communication and greater accountability.

Explained the process in full when I dropped my vehicle off and very courteous when I collected it at the end of the day.

The technician was clear in explaining what was going to happen and timescales. Recommended a good cafe a s sent several texts to let me know how the job was progressing and when it would be ready.

The were also polite and engaging.

Great person that did the windscreen

Absolute RIP OFF MERCHANTS!!!

I had a side window smashed on my peugot boxer. I thought autoglass werr bad with their quote of £850, adjusted to £665 with their own special discount code(what a joke) BUT NATIONAL WINDSCREENS QUOTED ME A WHOPPING £1523.58!! OUTRAGEOUS. The job actually cost me £322 using a local fitter. DO NOT.USE NATIONAL WINDSCREENS EXETER UNLESS YOU WANT TO PAY 5 TIMES THE PRICE. DISGUSTING!!!!!!

Following your response I can tell you what went wrong, your so greedy and try to rip people off. No doubt there are some vulnerable people out there who will pay you the exfortionate price. You were the first company I contacted and the last company to reply with the most expensive quote by far. I will be going to the paper with this also because it needs highlighting so people can see what your company does and deliberately keeping me waiting so you think im desperate and will pay your rediculous amount. Do you do tarmacing as well???? Would not suprise me if you did!

Excellent comms, good customer service and good workmanship,

The staff at Exeter were brilliant, very helpful and professional

Good service

The staff were really friendly and helpful.

Good communications before the appointment. Good communication upon arrival and acceptance of car.
Good communication when car was ready to be collected and on hand back
Report of work done with photos received afterwards

Already done this. Excellent all round. Polite staff. Good waiting room. Quick. Seems good.

The staff were friendly, very informative and extremely helpful. Couldn’t have offered a better service. They get a five star rating from me. Brand new windscreen replacement and in a couple of hours. Really happy with the service. Thank you in particular Jay 😊Thank you so much for making the whole experience a really good experience.
Thanks Alex

Very helpful and friendly female technician

On the morning of our windscreen replacement we was met by Jaye . She was very helpful kind and professional. Excellent customer service given by her. She kept us informed when windscreen had been replaced. Excellent service was provided.

Best service, very friendly and sorted out very quickly
Thank you

Easy to book and I was kept well informed during the process. Staff were very friendly.

Excellent customer service and very efficient