Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... Näytä lisää
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Sijainti
Vaihda sijaintiaUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... Näytä lisää
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Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... Näytä lisää
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Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä National Windscreens - Brighton
Yrityksen kirjoittama
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Yhteystiedot
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, Yhdistynyt kuningaskunta
- 01273-803-527
4,7
Erinomainen
708 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A great job well done
12. elokuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you were happy with the job we did. We truly appreciate your kind words.
Very helpful and replaced the…
Very helpful and replaced the windscreen really quickly on the day
16. elokuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're so pleased to hear that our team was very helpful and that your windscreen was replaced quickly on the day. Thank you for your wonderful feedback!
Disgusting
My windscreen was booked in for the beginning of June, they cancelled a couple days prior to it being done as they didn't have the windscreen, I understand that.
It's been over 3 months now after me chasing them and they are telling me they are trying to obtain the windscreen! Awful customer service, will not use nor recommend such a incompetent company
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Windscreens - Brighton
We sincerely apologize for the extremely frustrating experience you've had with your windscreen replacement. We understand your disappointment with the repeated delays and the difficulty in obtaining the necessary part. Your feedback is important, and we will review our processes to prevent similar situations.
Great job and finished earlier than…
Great job and finished earlier than expected. Thanks!
12. elokuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're so pleased to hear that we did a great job and finished ahead of schedule. Thank you for your kind words!
Vastaus yritykseltä National Windscreens - Brighton
We're glad you enjoyed your first experience with us! We appreciate your feedback.
Vastaus yritykseltä National Windscreens - Brighton
We are so pleased to hear that you found our staff to be great and that you experienced very efficient service. We truly appreciate your positive feedback!
Best part was the timing of it
Best part was the timing of it, it was very fast took almost 1:30 hrs. Which for me was very helpful. And it was very efficient. Thank you so much.
22. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're so pleased to hear that the timing was very fast and efficient, and that this was very helpful for you. Thank you so much for your kind words!
Had our windscreen replaced however…
Had our windscreen replaced however because there is more technology in windscreens now you have to take it to a shop. Quite a distance to travel to the shops, could do with more in a reasonable driving distance. Communication by text good but misleading about timescales and kept changing time had to be at the shop. Overall quick service on the day.
2. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We appreciate your feedback and are glad the service on the day was quick. We understand your concerns about the travel distance and the communication regarding timescales. We are always working to improve our scheduling and communication processes.
So much better than Autoglass
So much better than Autoglass - the tech Rob was helpful & polite. And guess what - no damage unlike Autoglass. I would have given them 5 stars but the man in reception was very vacant, I had to speak to him before I got any attention. The same when I picked up my car, he looked pretty miserable. I don’t think customer service is his calling… But a big thanks to Rob…
24. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're delighted to hear about your positive experience with our technician and the quality of their work. We sincerely apologize for the less-than-satisfactory interaction you had with our reception team and will address this internally to improve our customer service.
Good communication from the installer
Good communication from the installer. Friendly and efficient.
15. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're so pleased you experienced good communication from our installer and found them friendly and efficient. Thank you for your wonderful feedback!
fast service
fast service, only problem done to fast, told take 3-5 hous took 2hours went home by the that time the car was ready. so had to turnaround and go back
13. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We appreciate your feedback and understand the inconvenience caused by the quicker-than-expected service. We aim for efficiency, but we recognize the importance of clear communication regarding completion times. We will review our process to ensure better accuracy.
This is the first time I've used this…
This is the first time I've used this company and can't fault them what's so ever xxx
17. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're so happy to hear about your positive first experience with us! We truly appreciate your kind words.
Quick and well executed
15. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We are so pleased to hear that you experienced such prompt and well-executed service from us. We truly appreciate your positive feedback!
Helpful staff.
Helpful staff.
Done a great job, on time and messaged me when finished.
13. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're so pleased you found our staff helpful and that we did a great job. Thank you for highlighting our efficiency and communication!
All good thanks!!!
7. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Vastaus yritykseltä National Windscreens - Brighton
We're so pleased you experienced great service and found it easy to use. Thank you for your wonderful feedback!
Excellent quick service 👏 thankyou 😊
3. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're so pleased to hear that you experienced excellent quick service. Thank you for your kind feedback; we truly appreciate it!
Easy and efficient
Because the windscreen had lane assist, the car had to go into the workshop for fitting so that it could be recalibrated afterwards. I was told the workshop was a half hour drive away and they would need the car for up to 4 hours - not nearly as convenient as them coming to you for a standard windscreen so I was prepared to be quite dissatisfied. Luckily it was a warm, sunny day & it was an easy drive to the Brighton workshop. I was greeted cheerily and no mention of the fact I was 10 mins late. I was given directions to coffee shops and the town, had a delicious cappuccino & croissant and a walk by the sea and about 2 hours later had a call to say the car was ready. There were no insurance or paperwork hitches, all very smooth and far quicker than expected. All in all, a good experience.
30. kesäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're so glad to hear that what started with potential dissatisfaction turned into such a positive experience! It's wonderful to know that despite the initial inconvenience of needing to visit our workshop for the recalibration, our team in Brighton made your visit pleasant and efficient. We appreciate you sharing your positive feedback.
Great service
I claimed for a windscreen replacement through my insurance, and the process was simple and straightforward. Communication from National Windscreens was clear throughout, making everything easy to follow. The replacement was completed within two hours, and the job was carried out without any issues. Overall, I had a very positive experience.
22. kesäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We're so pleased to hear that your windscreen replacement was simple and straightforward. It's wonderful that our communication was clear and that the job was completed without any issues. Thank you for sharing your positive experience!
So i even don't where to start
So i even don't where to start
My booking was cancelled and mowed twice
New windscreen have 2 cracks from inside
My panels wasn't fitted back normally
My car was smered with black silicone glue
Inside is silicone cracks with looks terrible so how you think are you earned even 1 start i would put minus 5 if that would be possible i don't have any clue why my insurance company chooses worse windscreen company in world.
4. heinäkuuta 2026
Vastaus yritykseltä National Windscreens - Brighton
We are very sorry to hear about the numerous issues you've experienced, including the cancelled bookings, cracks in the new windscreen, improperly fitted panels, and the silicone glue problems. This is certainly not the standard we aim for, and we understand your frustration. We are reviewing these concerns to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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