National Car Hub Arvostelua 

Thank you so much for your professionalism and your patience.
We are loving the car so much! I can highly rate this business! 🙏🏼🙏🏼🙏🏼
Thank you Holly and your manager.

I placed a deposit on a car on the 9th and was told it would be ready within 10 working days. During that entire period, I did not receive a single update from the dealership. Every 2–3 days I had to chase them myself, only to be told repeatedly that the car was “in the workshop waiting for parts,” ranging from a steering wheel sensor to other issues.

After 12 days of this, I was told the car would finally be ready on day 13. When I called for confirmation, I was promised a call back within the hour. Three hours passed with no contact, so I called again, understandably frustrated — especially as I had already arranged insurance for the vehicle.

Instead of a professional response, the man I spoke to told me to “lower your tone or come see me in person,” then threatened me and hung up. When I called back to ask who I had spoken to, no one could or would tell me.

At that point, I cancelled the purchase entirely.

Based on my experience, this is a dodgy dealership selling questionable cars, with constant excuses and zero accountability. I purchased a car from another dealer within 24 hours, which shows this situation was entirely avoidable.

The only reason this place appears to be functioning is because of Abigail — without her, I genuinely believe it wouldn’t be running.

Avoid this dealership at all costs

I bought a Jaguar XE from National Car Hub in May of 2024 which developed power delivery issues almost immediately.

After raising this with them they avoided me like I was an ex girlfriend. Never once proactively contacting me. Every update was me chasing them, again and again and again.

When I eventually got them to look at the car, it was just lies about parts being on order for two more months.

Then when they eventually had the car in to carry out the works, they changed the water pump. Nothing to do with what I reported.

Then it was more lies that I never told them what the issue was.

To make matters worse, after they left a document in the car which corroborated my story, they later accused me of fraudulently creating it.

When I escalated the issue it was more lies that they'd never even seen the car post sale.

Eventually I had to go all the way to the Financial Ombudsman Service who ruled entirely in my favour. A process that's taken the best part of two years!

This isn’t just bad service... it’s dishonest, evasive, and borderline abusive. I wouldn’t buy a bicycle pump from them, let alone a car.

Made a appointment to see a car they had for sale. On arrival for the appointment after a 36 mile trip was told the car wasn't on site and was away being "prepped" To be fair the salesman was very apologetic but why wasn't i called to save me a 72 mile round trip and 2 gallons of fuel wasted. Will not be returning as I've now purchased a car from somewhere else.

If I could give 0 or minus stars I would!

AVOID AVOID AVOID!!!! National Car Hub sell faulty cars and don’t take any responsibility for it!

I purchased a car in September 2025 and have had nothing but problems with it. Problems that were on the car when they sold it to me but National Car Hub disguised them.

Their sales representatives are rude and dismissive and have the attitude of a 12 year old.

The after sales staff are horrendous and take no responsibility.

CHANDRA THE AFTERSALES MANAGER is a joke to the company and refuses to answer basic questions on a phone call. I have had to start recording all my call with this company as they are honestly horrific and lie constantly.

The vehicle they sold me, has had endless faults with the thermostat, has constant moisture in the car where mould has started to grow on the seats and the car stinks of mould and damp. They sold the car to me telling me it had apple car play but when I went to use it there just a hole in the car. The drivers window is faulty and even after the car being with them for 3 days they told me it was fixed it wasn’t and they said they couldn’t do anything now as they were closed. They have ignored myself and my legal team for months on end in regards to rejecting this vehicle and make no effort to try and fix the vehicle or reach out to rectify the situation or agree the rejection.

This has been a nightmare from start to finish and I advise anyone to seriously think about purchasing a car from this dealership.

The warranty isn’t even through AA like they claim it’s through a 3rd party making it incredibly difficult and minimal for any warranty garage to fix the car as very few are with this third party

Very reliable and fast service got me my car and finance sorted quick.

David was brilliant. Very helpful and helped me get my car sorted.

Holly was a star during my viewing, originally I came to view a 5 series bmw but it wasn’t what I was looking for so she was happy to help me view cars that fit the description I gave her.

It was a very low pressure sale and I ended up buying a 2019 Audi A6 which has been faultless.

The car was prepared well and they even buffed out a scratch on the body for no extra charge.

I would definitely recommend them and Holly!

⭐ 1 Star – Misrepresentation, Poor Communication, and Unsafe Vehicle

My experience with National Car Hub Walsall was wholly unsatisfactory and reflects many of the negative reviews already published online.

I was informed that once finance was received, the vehicle would be ready within 5–7 days. No proactive updates were provided at any stage. I had to repeatedly contact the business (often multiple times per day) to obtain basic information.

I was told several parts needed to be ordered after the sale process had begun, most notably an electric wing mirror, with conflicting explanations as to its availability and delivery. Despite assurances, promised updates were not provided.

Due to the ongoing delays and the volume of negative reviews reflecting identical issues, I advised National Car Hub that I wished to withdraw from the purchase. This was accepted. Minutes later, I was contacted and told the mirror had arrived and that the car would be ready the following day — directly contradicting previous information.

Following advice from my finance provider, I agreed to view the vehicle before final withdrawal, despite travelling from London.

I spoke with Holly, who assured me the mirror was fitted, the MOT completed, and that I could collect the car the same day if satisfied.

⸻

Visit on Tuesday 23rd December

I arrived at 2:10pm after travelling over 3.5 hours. On arrival, I was informed by Abby that my visit was not expected and that:
• The wing mirror had not been fitted
• The vehicle was not ready

I waited approximately 1.5 hours before a test drive was possible.

During the test drive, the vehicle produced a scraping/rattling noise when lifting off the accelerator. This was immediately raised. No explanation was provided, despite the vehicle allegedly having passed an MOT.

After a further 40-minute wait, the manager Maz initially stated the noise was “normal” and that he would be happy for me to take the car.

Following further checks, Maz advised:
• One technician suggested a possible gearbox issue
• Another found no fault
• A third confirmed a gearbox fault

Maz then stated he would not permit me to drive the vehicle home, as it was unsafe and required investigation.

⸻

Warranty Concerns

I was informed by staff that the 6-month warranty does not cover engine or gearbox issues. Maz later contradicted this but did not address the misinformation provided by his employee. This inconsistency was concerning.

⸻

Conclusion

I left at 5:30pm, without the vehicle, having incurred unnecessary travel costs and time loss.

Maz confirmed the gearbox would require repair regardless of whether I purchased the car, raising serious concerns as to why the vehicle was offered for sale in this condition. Had I not identified the fault, I believe the vehicle would have been released to me.

Based on my experience, I cannot recommend National Car Hub Walsall. The issues I encountered align closely with existing negative reviews and raise concerns regarding communication, transparency, and vehicle preparation.

I would advise prospective buyers to proceed with caution.

Apparently brought a car out finance through and then went away left to hear from them. 2 weeks pass and we were chasing them left right and centre no call backs as promised no vehicle ready etc. decided to turn up and see what was happening, when we did the finance hadn’t even been done nothing had been done. Brandon absolutely useless has no clue what he’s even doing just walks about and does not a lot. We observed him on the 2 days we were there and he did nothing very unprofessional. Seems all the staff are lacking knowledge and training. Anyway after two weeks of been messed about pushed from pillow to post and no one knowing what they were doing we have decided to just get our deposit back and luckily we have found a good broker elsewhere and are now sorted. I would advise anyone to avoid this company at all costs possible absolute nightmare and it affected my mental health.

Very efficient and professional, Dan was excellent and l would recommend anyone to buy their car from the National Car Hub Walsall.

Purchased a Mercedes a few months ago, a number of problems with the car identified within a few days of picking the car up, had to contact the finance company directly to get this resolved as we were getting no answer back from the dealer. left us out of pocket whilst we were without a car, and with insurance changes etc.

Now months after handing the car back were getting letters from the DVLA threatening fines as the car is not taxed. Poor experience from start to finish, wouldn't use again.

After two weeks truck is leaking, After a month, the Transmission is going out,stay away , awesome young guys but the owner not really good person, I know they are going to respond to this review, but really it’s all about standing behind like I told them , And everybody knows if you buy a truck or a car. It shouldn’t be leaking. It shouldn’t be losing power less than three months, I even told him to give me the best truck on his lot But really I think I got the worst truck didn’t last a 15 days,

Well, they replied to me review titled "RIPPED OFF WITH "VANISHING TEXTS"", they said "We want to look into the concerns you’ve raised — especially around communication and the warranty — and resolve this properly. Please email ..."

So, I did. Two weeks later, no reply.

I just thought I'd let anyone know that thinks that their replies here actually mean they will resolve anything.

I purchased a used Audi Q3 from this dealership and my experience has been extremely disappointing from the very start.

Despite being assured the car would receive a full valet and machine polish before collection, it was handed over in a filthy condition, smelling strongly of smoke, and clearly had not been prepared to a proper standard. I then discovered serious mechanical issues almost immediately, including problems with the tracking, pulling to the left, and a number of other faults that should have been identified before sale.

The vehicle went back to them for repairs, yet issues have continued. Communication has been one of the biggest frustrations - calls not returned, emails unanswered for days, and constant chasing just to get basic updates.

Eventually, after further faults emerged (including engine noise and headlight issues), I exercised my right to reject the vehicle within 30 days. Although this was confirmed over the phone, I have struggled to obtain written confirmation, which has made the process far more stressful than it needed to be.

The dealership has also refused to reimburse reasonable costs I incurred as a direct result of the faults, including fuel used during their recovery/delivery process and a cambelt replacement that multiple Audi specialist garages advised was necessary.

The entire experience has been stressful, time-consuming, and far from what you would expect when buying a used car. I am still waiting for written confirmation of the refund process, despite being told the rejection has been accepted.

I would strongly recommend that anyone considering purchasing a vehicle here proceed with caution.

I wish I read the reviews before we purchased a car.

Purchased a car. Car developed a engine fault warning.

We paid for the warranty with NCH.

The people who did the warranty work warned us that they're concerned the work done was dubious as if it was to "get it through passing the MOT"

Take it back to NCH they say the people who did the warranty work are the dodgy ones and not them (then why sell us a warranty...?)

Then was told that this was just a big misunderstanding from Mazz to Jessica, that she got it completely wrong when we were handed the keys back to us by mistake when the car wasn't ready.

In the end several trips and engine light still on with the car going to limp mode time and time again, even though they repeatedly promise us it's safe for a family car...

Do not risk it, no matter how much of a deal the car looks on the surface. Look at other 1* reviews on Google reviews. The good reviews seemed paid for due to it being literally by accounts who have only left a single review to NCH.

Prosessional and friendly service. Quick with paper work and explained ecolvwrything well. Would have had 5 stars but communication lacked a bit when arranging pick up of vehicle.

Dan is very professional. We are very happy. Thank you

Simple, professional and knowledgeable.

Were happy to hold my old car for a week or so as I was travelling far.

5 star service. Can't fault them.