NannyPaye Arvostelua 

The team are always very quick to respond and help, and have made the whole process much simpler than I thought it could be.

Extremely helpful on all aspects of the process and very responsive to all our questions. Ideal for us as newcomers to nanny employment.

Nannypaye have been such a great service to have supporting me to employ a nanny. They are extremely responsive to all queries no matter how trivial. All the stress of employing someone has been taken out of my hands. Would highly recommend.

Having our first nanny has been made so simple with nannypaye.They take care of everything for us and have been helpful everytime we have called or emailed.
Friendly, professional, efficient and excellent value for money.

Great experience with managing payroll for my nanny. Always responsive and available.

This is a fantastic resource and in my opinion, great value for money. A huge thank you to Thomas, George, Maria, Terry, Ross, Chloe, Samantha and everyone at Nanny PAYE who helped with such a smooth transition with our nanny share set up. Easy, friendly and knowledgeable throughout.

I have used NannyPaye for 7 years. It has been so easy. They are really knowledgeable and efficient. I would definitely recommend.

NannyPaye have been brilliantly helpful, start to finish. They have made a complicated process really simple and stress free. Their service has always been spot on.

As a nanny I am so grateful that my employers use NannyPaye. I had an underpayment from HMRC from a previous job and NannyPaye have explained it all to me and explained the calculation on it (even though my previous employer was not with NannyPaye, but another big nanny payroll company). Then just to complicate things further I have now got a split tax code between my two current employers which NannyPaye emailed me exactly what to say to HMRC and the phone number to call. They could not have been more helpful and I am grateful for the extra attention that you have given me over the last month whilst we got this setup. Thank you.

Incredibly disappointed with the service received from NannyPaye. They have completely messed up the tax arrangements with our nanny, but worse is that they have been totally unhelpful in trying to sort everything out. NannyPaye are fine when just acting as a postbox / messenger, but anything more complicated then they are completely inept.

***

Update in light of NannyPaye’s response.

We had been sole employers of our nanny and, therefore, had been receiving the full benefit of her tax free allowance. She started working for a second family earlier this year, following which we received an email from NannyPaye advising us that our nanny’s tax code has been changed and that, as a result, our payments to HMRC were likely to increase. We assumed that we would now be receiving 50% of the tax free allowance and so fully accepted that our tax payments would go up sa bit. However, we had no idea that we were actually now receiving none of the tax free allowance at all. This is not fair and not what was intended by the parties involved.

Our nanny is now on the correct tax code (as a result of our nanny calling HMRC several times herself). However, NannyPaye have been incredibly unhelpful and very defensive, implying that we should be able to decipher tax codes ourselves and saying that all the bills etc. they have issued have been correct. They may be correct in terms of keeping HMRC happy, but they are not correct in terms of the parties’ intentions. The second family purposefully used NannyPaye in order to avoid issues like this, but it has not made any difference.

We feel NannyPaye should have fully explained that we were losing 100% of the tax free allowance. Had they done so, we could have sorted tax codes with HMRC much earlier and avoided all the subsequent issues. As it is, it is basically impossible to solve the problem retrospectively and we are out of pocket by about £600.

We sent an email to Graham Newton on 15 August detailing our grievances but, disappointedly, have received no response from him.

We pay NannyPaye in order help make employing a nanny simple, but we do not feel we have received value for money. Indeed, we believe they have acted negligently and this has resulted in us losing a considerable amount of money.

***

Further update:

This is the first time we have been told that we will be able to get a refund. The message we had previously received (from both NannyPaye and HMRC) is that we were unlikely to receive a refund because HMRC overall received the correct amount of tax, it is just that the majority of that was paid by us rather than been fairly split between us and our Nanny’s other employees. Perhaps NannyPaye would like to communicate with us directly (and in response to my hitherto ignored emails) rather than using this public forum.

Been incredibly helpful, particularly with dealing with our nanny going on maternity leave. Answered all my annoying questions

We've been using NannyPaye since 2013, and they have provided excellent service and great value over that time. The team are friendly, responsive and make everything seamless when it comes to handing payroll for our child care.

NannyPaye are superb! Professional, knowledgeable, customer-focused and extremely user friendly! Look no further than these guys for your nanny payroll services.

The team at NannyPaye are very knowledgeable, helpful and quick to respond back to any queries raised. We have used them for six years and would recommend their services to anyone who is considering them!

Great service. Reliable, responsive, always friendly and good value.

Great service and support in navigating a very complicated space. We always clear, prompt and straightforward responses to our inquiries. 100% trust in the overall service

Always very responsive, with clear responses to all my questions.

Best in class. They do it all for you - with a professional, proactive and extremely respectful manner.

Nannypaye is one of those rare gems of a business. I recommend it to everyone I know who employs a nanny. It is well worth every penny every year (including the pension service). The service is outstanding, the people are all super friendly, and it makes my life much easier. Thank you!