NakipowerArvostelua 

I used Naki for the first time 1 month ago. I had a problem with returning the hardware. The station did not accept my return. I reached out to support. Still today after 1 month I have not received my refund. I even went back the day after to share proof that I had returned the battery. If they don’t trust the honesty of their customers, we should not trust them. I will never use Naki again, nor would I recommend.

VARNING FÖR BEDRÄGERI!!!

Laddade för 30kr men vaknade upp dagen efter med att 500kr hade dragits från mitt konto. Efter att ha kontaktat deras svåråtkomoliga och värdelösa kundservice bad de MIG åka tillbaka till restaurangen och ta bild för att visa att alla laddare var där. Jag övertala dem att faktiskt göra sitt jobb och en av dem skulle gå dit och kolla, sa att de skulle återkoppla. Nu har det gått 1 månader, Ingen Återkoppling

Really subpar powerbanks. Not exceeding 5 watts, mostly staying at 3-4, 2025 when you can buy a cheap powerbank capable of fast charging for the same price as an hour and a half of this service. Think I managed to get from 47 to 54 percent in 25 minutes, that when the battery is in the the more or less most charge receptive ranges. Was about to give 2 stars mostly for offering the service but still haven't received half of the money back that I was supposed to for returning it within half an hour.

Was charged 9€ for 1hr rental, total absurd. Will never use again.

Used the charger for 4 hours. Was charged for 2 days instead. Customer service conveniently pretends there was no mistake on their side. Never again.

Förstår inte hur man kan ha Jacob som ett ansikte utåt för företaget.
Då han scammar folk på sidan om...
Akta er och använd inte denna tjänst om ni inte också vill råka ut för honom!!!

Used a power bank during a 12h marathon at the cinema. Powerbank was working great at first but after 30 minutes my daughter noticed that it was not working anymore. We followed the procedure described in the app, stating that you could swap one time and not be charged twice. We were charged twice and they refused to refund, saying we should have swapped faster. Well at the pictures you don't look at your phone all the time!

HOnteux. J'ai pas 15 alors que j'ai rendu la batterie en moins d'une heure... Du vol.

Hired one of these devices in a bar in Paris whilst on a walkabout as all of our phones were depleting on power. No complaints really about the charger except they are slow to charge and not fast charge as claimed. It was the trying to return that made it expensive as when I went to return to its slot it was taken and no further slots available in bar OR nearby, was told to take it somewhere else and deposit it there from places on the APP. Nowhere open or with free space and it could not be taken from me as it had to be returned to the charging station to cancel the rental. Contacted their "AI" the next day which basically told me to return to a station from the app to cancel hire or I would be charged €50 and still charge the daily rate until it is returned. Although I call the nearest app shown station which informed me that they don't have a Naki power bank. So looks like I am f#&ked and I'm cancelling my card😡🤬 raging all day chatting to a bot with only info telling me basically suck it up clown

Charged €6 for a powerbank that died after 20 minutes of use - tried to get a refund and was told it isn’t possible.

Don’t waste your time or money on this rubbish.

I rented a charger at Södersjukhuset hospital in Stockholm. Wish I had read these reviews before throwing my money at the scam company Naki phone charger. Paid 60 SEK (6€), 30 for 30 min charging + 30 as a deposit, to be paid back if I returned the charger after 30 min or I could keep it all day. What a joke. After 30 min the charge level was barely double digits so I just kept charging. 68% when the charger died. I cancelled my bank card immediately
after.

Rented a powerbank at VUB hospital in Brussels. After 10 min the first one died. 3 euro’s gone! The second one also died but my Son was in a hospital bed and fell afsleep at Night so did not see it. Next morning no charged phone. When i contacted the helpdesk they blew me off. No refunds. Never using that company again! Watch out!

This company is criminal. They will empty your card. Stay away!!!

Bonjour
J'ai fait appel a vos services lors de mon sejour au van der valk de gosselies et j'ai ete bien decue. Vous nous proposez une batterie pour un prix de 6 euros max pour une journée.. je me suis retrouvée a payer 16 euros car la batterie se decharge en 3 heures meme si elle n'est pas connectee au tel. et donc, j'ai chaque fois du en reprendre une nouvelle.. très decevant
Cordialement Véronique Hensgens

Rented powerbank in Brussels, its just terrible service. Cost of powerbank that they offer not even 5 euros, its charging only phones (will not charge you own powerbank) and too slow to make you pay more. Offered chinese powerbanks has mentioned as fast charging to make you confused, as in reality it charges max with 1A, that for 10% charge it takes half hour. And for all that they take deposit of 30 euros which will take ages to get back.

Het bedrijf Naki betreft geen schuld maar het vertrouwen in de (allochtone) medemens is alweer geschonden. Ik ben zo vriendelijk om mijn betaalkaart te gebruiken voor 15€ cash maar de powerbank wordt niet ingeleverd waardoor mijn kaart gedebiteerd wordt voor de aankoop ervan. Misschien toch wat meer veiligheidspersoneel in het station Gent Sint- Pieters uitoefenen.

Warning! Rented one for one hour now the company has withdrawn 800 Swedish crowns (around 80 dollars) and I gave no clue why.

Had to charge my phone while visiting Sweden on naki powerbank took ages for charging 10% since then I have been drawn from my bank account 3x 500 kr Swedish and have had to cancel my bank card to stop withdrawals so be warned I don’t know Joe a company like this is allowed to excist are impossible to come in contact with I hope they get busted soon before many more people get ripped of.

bad company policy, not giving refund for something not your fault.