Vero Arvostelua 

One of the worst insurance, I wish there was a star below one, they given my car to someone while it was sent for repairs at their yard and after a month of following up they asked me to report my car stolen, and now it’s been four months and counting and I still haven’t got my car back or got any answers from AMP or Vero insurance, I’m still paying for premium and car payments. Their customer service is terrible they have not given me a clear answer, I been having to make arrangements to get to work everyday they would not offer me a courtesy car either. They would not take ownership for their actions and resolve this. I would not recommend this insurance to anyone.

Just look at the reviews below - the only 5 star ones are talking about yummy food in England...

For Reference Vero lost a case in the High Court in New Zealand in 2019 relating to refusing to provide a hire car to a not at fault third party that had been left with out a vehicle after an accident caused by their insured.

Unfortunately I am now in the same position, although they have already lost a case in the courts here for this they are refusing to help with transport in the interim till settlement.

They have stated that this is due to "depreciation" and their policy but have so far refused to even provide the policy wording. I suspect that is because policy wording to the effect that contradicts a court ruling is unlikely to have actually been put on paper by their legal team and this "policy" is in fact their customer service team talking out their a** .

Had a similar situation with tower a while back and they were comparably brilliant. More that 2 weeks with out a vehicle and my work place is 40km away, I could not advise more strongly not to not do business with Vero they will fight you tooth and nail and only care about keeping as much of your money as they possibly can.

Missing half the ingredients on waffle, just white dust ontop, latte was leaking through the cap and spilled all over the rest of the bag and now my floor. How hard is it to put the correct items on the correct food? The latte spill was due to negligence by the driver.

My Vehicle was written off. In 50 days Vero have not made a single phone call to me or made any other forms of contact.
Every time i ring i get 3 different stories and a representative promising to call back with an answer shortly, which they never do.
one of the stories is that its with a valuer waiting to be valued, I rang the valuer it was with and they have no request for the vehicle.
I have cover for a loan vehicle but they still haven't organised that either, in 50 days, Appalling.

My EV involved in accident. Vero directed me to repairer incapable of fixing my vehicle, then did nothing to actually resolve issue when i raised it them. I was left to resolve myself leading to +4week delay in fixing vehicle.

Frustrating. Bad comprehension of English. Don't understand simple instructions. For such an expensive insurance company you would expect better. Totally hopeless

2 and a half weeks and still no assessor has looked at my truck which is my business so I am without income and they are doing nothing about it. Never again.

The most frustrating insurance experience I've ever had. My car was stolen but recovered by the police within three days. However, dealing with Vero has been an absolute nightmare. It's been over a week, I am calling them every day to follow up. Every time I call, a different person answers, none of whom seem to have any idea about the status of my claim—I have to start from scratch each time. Honestly, the stress of dealing with Vero has been worse than having my car stolen.

Excellent food friendly staff well worth money it’s ( taste of Italy in Manchester )

Unable to cease ongoing payments after multiple years of reminding them.

Have reffered claim to my lawyer to start litigation. Also have been informed there is a possibility of a class action against them.

Please people do not even consider this company worst experience ever

bunch of scamners. they only quick to take payments but take so long to payback. also very expensive on premiums. shop around people. other insurance companies are cheaper for same cover. useless customer service

I put in a claim on 27 November 2024
Claims people are unless and very un helpful taken 6 days and myself to go an follower up my claims with no results .
I've had none collect my car or even have a rental so Igo to work
Having an accident is bad enough. But dealing with vero is worse causing myself to have a mental stress. This is very poor of them today is 3/12 /24 and they still can't get it right

I am the third party in this case who is using the at fault drivers insurance vero. First there was no contact for over a week, they claimed they didn't have the rego, which is false. Then we I did call they wouldnt let me discuss anything without the other drivers permission, which he had given previously. Now they have said they would organise a tow, over a week later the vehicle is still here and now they are claiming the didn't know it wasn't driveable.

I got insurance with Vero and vin brokers
Poor. Dishonest both
Refused to talk and arrange a refund after I sold the vehicle.
Need to get ombudsman and legal action.
What ever you do stay away from Vero insurance and vim brokers on Sunshine Coast.
Big con job

Abysmal. I had my car broken into with a phone and card stolen. The claim was broken into two incidents – one for the broken glass on the car and one for the stolen goods. The Glass claim was processed quickly but because it was subject to a $500 excess I ended up paying for the whole job. The contents claim was mistakenly processed by Vero or Aon( two entities dealing with one claim is the perfect basis for the following confusion) as a vehicle claim unknown to me. This resulted an hours on the phone with a call Centre in Manila being transferred from one clueless operator to another on multiple occasions I would estimate it took about 10 to 15 hours , of talking and holding being subject to a barrage of inane questions without any result over the course of 4-5 separate calls. Finally, in desperation I managed to speak to an employee in New Zealand- rare hero in this exhausting saga, who spent an hour on the phone with me going back over the file and establishing the error resided with Vero-or was it Aon and re-filing the incorrectly Assigned claim from vehicle to contents. I then had to re-submit the claim which was processed in about two weeks – remembering this is now six weeks after the initial claim was begun – with the result being a payout of $234.for a phone that cost me $800 over three years ago. Vero then attempted to charge me an excess for that claim as well. I then spent another two hours showing them that this claim was part of the earlier claim for which only one excess should have been charged. As a result for my $350 a month of premiums that I have been paying for seven years, I received a $234 payout for about $2000 worth of damages and 15 to 20 hours of my time dealing with a company apparently largely populated by people unwilling or unable to help with the odd rare exception. I received an apology from them , with a $15 box of chocolates, which was appreciated, but which really just amplified my aggravation at the whole ridiculous process. I would have preferred a fair payout for the stolen telephone which cost me $1200 to replace. Ironically, during the process, due to an error on my behalf, that months premium was missed. It turns out, when they are owed money they can be very efficient and I was contacted that next day about the overdue payment. The whole experience reeked of a negligence bordering on criminality. A business model based on stringing their customers along and avoiding their obligations till the customer gives up, dies, or writes a filthy review.They are the reason that Insurance companies are generally viewed with the same loathing reserved for criminals and politicians. Avoid them like the plague.

I had an amazing experience with Vero and the final write-off payment as well as car hire. Everything from the start to the last point was pleasant. There might be some improvement in process speed, however, the final outcome was professional and pleasant.

Terrible and extremely rude service from customer service. The worst Ive ever had anywhere avoid this company at all costs.

I would rate no stars if I could. The worst possible customer service 10/10 don't recommend! No case manager assigned so you deal with whoever answers the call. Have been almost 2 months with no car, no one gets back to you when they have any information available and when I call to chase up they won't relay anything over the phone they say they'll email it through. What do I pay $800 a month for if when I need something I get nothing other than hours wasted on the phone. Will be changing providers as soon as my claim is sorted.

Lost both my parents in 2023 and it's been very distressing for me trying to get answers concerning their house insurance as I am Executrix of their estate. Had to get family lawyer involved at one point and Vero said everything all sorted and that nothing was owing. Lo and behold letters telling me I missed a payment when I hadn't. Then I was told payments missing since March, again. Which was incorrect. I keep ringing and emailing and it's been an absolute nightmare. Just an awful experience at a very stressful time for our family having lost both Mum and Dad. I cannot put a specific date as this is still ongoing so I put in today's date as this is still unresolved