I ordered Mars Protein bars but the delivery failed and the product returned to the store. I have been seeking a refund but have had no replies to my emails and phone calls. NOT A GOOD EXPERIENCE.... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great prices hard to beat anywhere with a fantastic website, extremely easy to use and well displayed. The whole process from item to check was perfect. Order was processed within a good time and arri... Näytä lisää
Yritys on vastannut
Was looking for a very specific item and was having no luck in Denmark where I am from but found it on this site. Even though I was a bit concerned, since this shop is in the UK and therefore outside... Näytä lisää
Wanted some Barebells soft protein bars that are not available in the US. Placed order, less than a week later they arrived. Perfect condition and expiration dates not until end of this year. Awesome... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Your go-to destination for premium sports supplements & wellness essentials. We're here to help you crush your fitness goals and live your healthiest life! 💪💜 Our selection includes high-quality protein powders, essential vitamins, and everything you need to fuel your journey. ✨ Why Choose Us? ✔️ Wide Range – A huge variety of supplements to suit your needs. ⭐ Premium Quality – Only the best, carefully selected for your health journey. 📍 Leicester’s Choice – Proudly based in Leicester, UK - serving fitness lovers everywhere. Start your fitness journey today! Browse, shop, and fuel your goals. Your health & well-being are our top priority! 🏆💜 Join thousands of satisfied customers—let’s achieve greatness together! 🚀
Yhteystiedot
Yhdistynyt kuningaskunta
- +44 7424 444305
- hello@mysupplement.shop
- mysupplement.shop
4,2
Hyvä
856 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
hard to find supplement
A real hard to find supplement, delivered a few days later then expected, but anyway they got it done. (Inyernational shipping) So 5 stars
23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Super fast service great price will…
Super fast service great price will definitely be ordering again
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
What a fantastic experience
What a fantastic experience - I had a few questions and also needed guidance with delivery elements - the response was so quick and helpful (often responding out of hours!) really chuffed with products, will be ordering from here again and again - I wish more companies were like this!
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Speedy order
Ordered Saturday, shipped Monday, arrived Tuesday when expected Thursday through to next week! Amazing fast service. Couldn’t be more pleased.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Delivery to Germany went without any…
Delivery to Germany went without any problems. My product was not available in pharmacies in Germany. The fee was reasonable for international delivery. All praise and recommendations
23. kesäkuuta 2025
Oma-aloitteinen arvostelu
100% trusted company
Had to buy medication from outside of Canada since there are some new health regulations. I was kind of afraid because I never tried MySupplement.Shop before neither heard of it but I have to say that everything went great. They had the items I needed and it was delivered within a week considering it was an international purchase. To me, that was amazing.
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
CUSTOMER BEWARE!!
CUSTOMER BEWARE!!! Shop under your own risk. This is the worst company ever, I never received my package and they even refused to give me a refund their excuse was that I hadn’t paid the shipping when the reality is that they charge it at checkout and it’s on the bill, on the bill there’s a charge for shipping, note that I ordered on the last week of April and it’s mid June, and I didn’t receive either my refund or my protein, and again, BEWARE because most of the 5-star reviews are fake
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Hi Oscar, and hello to anyone else reading this,
Chris here, founder of MySupplementShop. I am genuinely sorry to see your review, and I feel it is important to set the record straight for anyone else considering ordering from Canada or anywhere outside the UK.
Here are the facts about your order and our process:
Shipping and Customs Charges:
Oscar’s order was shipped via UPS to Canada, and shipping charges were clearly paid and displayed at checkout. No one has ever claimed otherwise.
What Oscar refers to as an “additional shipping charge” is, in fact, a customs and duties charge imposed by Canadian border authorities. This is not something we control, and it is not a fee from us or from UPS. It is completely standard for any parcel imported into Canada and is not included in the checkout fee. This is stated on our product pages and at checkout.
Customs Information is Provided Upfront:
We go out of our way to provide detailed information about customs and import charges right on our product pages, visible before you buy. We specifically mention that import duties, taxes, and handling fees may be requested by your government upon delivery.
Canada Border Services Agency information for reference: https://www.cbsa-asfc.gc.ca/menu-eng.html
Direct Communication:
Not only did I email Oscar, but I also personally contacted him by WhatsApp weeks before his review. I provided the UPS reference, the exact amount due, instructions on how to pay. He chose not to reply or resolve the issue, which is unfortunately out of my control.
Refund Policy:
We are always happy to refund in line with our returns policy when goods are returned to us. In this case, UPS is holding the parcel due to non-payment of import duties. If the package is returned, a refund will be issued immediately. We cannot refund for items that have not been returned or are still in the customer’s country awaiting clearance.
700+ Genuine 5-Star Reviews:
It is disappointing to see claims that our hundreds of positive reviews are fake. I run a small, family-owned business, and every review is from a real customer who received real service. Feel free to read them for yourself. They are from people just like you.
To All Future Canadian Customers:
Please understand, import duties and taxes are determined and collected by your government, not by us. It is your responsibility to pay these fees to receive imported goods. This is true for any international purchase, not just ours. We do everything possible to help, including proactive communication, but we cannot pay your government’s taxes for you.
If anyone has questions about ordering to Canada or anywhere else internationally, please reach out at hello@mysupplement.shop before you order. You can also check our shipping and returns policy for full transparency:
Shipping and Returns Policies: https://ca.mysupplement.shop/pages/delivery-information
Thank you for reading and supporting small businesses that do things right.
Chris Price
Founder, MySupplementShop
Easy purchase
Easy purchase, speedy tracking, great product
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Thanks so much KJ 🙌🏼
Short, sweet, and seriously appreciated! It means a lot that you took the time to drop a positive note. I work hard to make everything from checkout to delivery as smooth as possible, so hearing it’s hitting the mark makes those long days worth it.
Shout if there’s ever anything you need - always happy to help!
Fast delivery and great tasting product
Fast delivery and great tasting product
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Appreciate you Ben! 🙌🏼
Glad to hear the delivery was quick and the product hit the spot. I'm a big believer that supplements should taste good and work hard! Sounds like we nailed both for you.
Thanks for the support and hope to see you back soon for round two!
Vastaus yritykseltä MySupplement.Shop
Thanks so much Agnieszka! 🚚💨
Love hearing the delivery impressed - I’m always working behind the scenes to get things out as quickly as humanly possible (Protein Coffee-fuelled, of course). Really appreciate you taking a moment to share something positive - it genuinely makes the long hours worth it!
Hope to see you again soon!
Overall Good. Be Aware of Customs Charges.
Quick response.
Accurate delivery.
Only issue was that the customs charges were not clearly stated on the order.
Edit: Chris, thank you for the quick response. I went to your site and created another order to see to where the customs charges are advised, and other than the shipping and handling fees, there were no extra charges mentioned. I’m sure they are there somewhere, but having them up front would be better. Thanks!
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Hey Ian,
Thanks for the feedback—I'm glad you found our response quick and international delivery accurate!
I do want to highlight that we clearly state potential customs fees throughout our product pages, shipping policy, and even order confirmation emails. Unfortunately, customs charges are levied by your local government and aren't something we can control or predict.
Still, I'm sorry if this caught you by surprise. Feel free to get in touch directly if you'd like to discuss it further.
Cheers,
Chris Price
Founder, MySupplementShop
office@mysupplement.shop
Issue with order immediately rectified
There was a minor issue with my order not being dispatched on time, however the owner went above and beyond to rectify. Great customer service and would highly recommend.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Hey Mr Duffy,
Really appreciate you sharing this 🙏🏼
Not every order goes perfectly, but I’ll *always* step in personally to fix things when they don’t. I’m genuinely grateful you gave me the chance to sort it - and that you saw the effort behind the scenes to make things right.
Thanks for sticking with me, and for the kind words. You’ve got a lifetime pass to the “handled with care” club 😄
Chris
Founder
No Full Refunds, Ships From UK ONLY
The website is suggested to be Canadian even though they’re ONLY based in the UK. They are also found as a top result in Canadian Google. Asked for a refund before they shipped, but they just decided to ship anyway and said they couldn’t refund it because they just shipped it to the post office. Proceeds to use the most expensive shipping option and then won’t even provide a full refund for over $40. I have to pay $50 in duties and taxes and I need to pay for shipping again if I return it to them as that’s their policy and nothing else. What nonsense. Terrible experience for someone out of UK. I will never buy from them again. Why do they even set up their website as Canadian when they are UK-based? At least make it clear it’s from the UK only. The items purchased were also Canadian and in CAD. Their item prices were also competitive with Canadian prices, hence I cannot say their prices were better. Be warned about shipping fees and refunds, especially if you are not from the UK!
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Hey John,
Thanks for sharing your experience, although I'm struggling to locate your order details to address this specifically. I’d love to look into this further—please reach out directly with your order information so I can help resolve it.
To clarify, our website transparently states we are UK-based. We never claim otherwise. Offering local currencies on international websites is common practice for a smoother shopping experience worldwide—definitely no deception intended!
Regarding shipping and returns, we clearly outline policies upfront to avoid any surprises for international customers. Still, I'm sorry you felt let down.
Feel free to reach out directly if you want to chat further—I'd genuinely like to help sort this for you.
Cheers,
Chris Price
Founder, MySupplementShop
office@mysupplement.shop
An order wasn’t shipped on time due to…
An order wasn’t shipped on time due to an unforeseen error, not fault of this company.
The owner sorted it and sent me some freebies within 20 minutes.
I’ll never buy my supplements elsewhere now.
Top notch customer service.
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Kieran, this genuinely made my day.
Delays, even the rare ones, always give me anxiety because I know how much people rely on things arriving on time. As soon as I saw the issue I jumped on it, and I’m glad the little extras helped smooth things over.
I’m here seven days a week doing my best to deliver great service and even better supplements, so hearing that you won't shop anywhere else now means the world.
Catch you again soon
Chris
Founder
MYSUPPLEMENTSHOP 💜
Great service and quick delivery.
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Short, sweet, and exactly what I love to hear. Thanks Melinda!
I work ridiculously hard behind the scenes to keep things running fast and smooth, so knowing it all reached you quickly and without a hitch is music to my ears. Appreciate you taking a moment to say so too... most people only pop up when something goes wrong!
Hope to see you again soon.
Chris
Founder
MYSUPPLEMENTSHOP 💜
THORNE' Curcumin Phytosome
È da poco tempo che ho cominciato ad assumerlo, ma ho già visto i primi effetti e devo dire che il prodotto è eccellente.
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Grazie Lorella!
È sempre un piacere vedere persone scoprire prodotti di qualità come il Curcumin Phytosome di Thorne. Anche se sei solo all'inizio, spero davvero che ti porti benefici concreti. Se hai bisogno di consigli o vuoi condividere come ti trovi dopo un po’ di tempo, mi farebbe piacere sentire la tua esperienza.
A presto!
Chris
Founder
MYSUPPLEMENTSHOP 💜
Totally reliable company
Totally reliable company selling high quality products.
8. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Thanks so much Eva! 🙏
Hearing words like “totally reliable” really does mean the world, especially in a time where people are usually quicker to leave a bad review than a good one!
I work tirelessly to make sure everything runs smoothly from start to finish, so seeing feedback like yours is a proper boost.
Here anytime you need something top quality, well packed, and shipped out fast 💜
Chris
Founder
MYSUPPLEMENTSHOP
Amazing taste and fresh
Amazing taste and fresh! Fast shipping for it not being in the U.S.A. Great communication with the company. I will be ordering more items from you all. Thank you❤️
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
Tammy ... thank you! 💜
This kind of feedback makes all the late nights and logistics juggling totally worth it. I’m buzzing to hear everything arrived fresh and tasty, and that the overseas shipping didn’t slow us down too much. I always try to keep the communication open and personal, so I’m really glad that showed through.
Can’t wait to pack up your next order!
Chris
Founder
MYSUPPLEMENTSHOP
Discounts with buy three boxes sure helps with shipping costs are…
I’m in Australia and shipping costs are so high so really appreciate the discount if buy 3 boxes rather than one. Super fast delivery and very prompt response time once order goes through . Have ordered three times now!!!
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MySupplement.Shop
That means a lot Maria, thank you! 💜
Shipping down under can definitely add up, so I’m really glad the multi box discounts are helping take the sting out. I’ve been working hard to speed things up and streamline the whole process. So hearing that your parcels arrive fast and that I’ve kept you updated along the way really does make all the hours worth it.
Massive thanks for coming back not once, not twice, but three times already. You’re a legend.
Chris
Founder
MYSUPPLEMENTSHOP
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