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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Boy was I wrong. Spent years with anxiety and stress about my "bedroom" problems. Have always hated medications so pills were out of the question. Saw an ad for the Tenuto 2. Bit the bullet and go... Näytä lisää

Saanut 5/5 tähteä

I had ordered a device by mistake and was able to return it and get a refund with much understanding and help. The correctly ordered one is excellent. The service and communication has been friendl... Näytä lisää

Saanut 3/5 tähteä

First, no confirmation of my order. No confirmation of shipping. The Tenuto 2 did not work well for me and is overpriced I thought. Had to use the APK download to install the app because it's not upda... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Read about mystery vibes in a fashion magazing and checked out their site. Really beautiful and so different from all sex toy sites out there. Made me feel very welcome and safe. And the products foll... Näytä lisää

Yrityksen tiedot

  1. Lääketieteellisten laitteiden valmistaja

Yrityksen kirjoittama

MV.Health is an award-winning leader in Women's & Men's Health devices. These doctor-designed products adapt to the user's anatomy & deliver targeted vibrations to promote pelvic comfort, support natural lubrication, encourage penile blood-flow & enhance overall intimate health. MV's FSA/HSA eligible devices have won over 60 international awards including Red Dot, iF Design & Design Week. Backed by science & documented in 15 peer-reviewed journal papers, MV devices are recommended by leading doctors in US, UK & Europe and have improved the lives of over 200,000 users worldwide.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

273 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(273)

22 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Ordered 4 months ago . . . nothing

I ordered in May. It is now September. After weeks of not responding to my requests, seller finally cited "lockdowns in China" as the cause of the delay. Yet, their website says the same item I ordered "will dispatch in 1 week." Perhaps its time to contact the Bureau of Consumer Protection, part of the Federal Trade Commission.

2. syyskuuta 2022
Oma-aloitteinen arvostelu
MV.Health-logo

Vastaus yritykseltä MV.Health

Hi there,

I am so sorry to hear you are still waiting for your delivery. While the china lockdowns delayed us by 2 months, all the backorders from the last few months have been fulfilled as we did those first. Could you please send me an email at soum@mysteryvibe.com with your order number and I will find out what caused your order to not reach you yet and arrange for a new delivery right away.

Thanks so much!
Soum x

Saanut 5/5 tähteä

I love my new Tenuto

I love my new Tenuto, couldn't decide between this and something bigger, but all doubt was gone after after it arrived. Quality is superb, power, superb and love the way it bends to hit the right spots. The App is a dream to use too.

1. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

It’s been over two months since I…

It’s been over two months since I placed my order and to date have not received anything! I wrote to them about a month ago and was told it would be sent in a week. That came and went three weeks ago and still nothing Not even the courtesy to drop a email to let you know what is going on! Over 200 bucks spent and they can’t even send a freaking e-mail to keep you updated! I would NOT recommend this company to anyone! Save your money time and frustration and go someplace else!

30. elokuuta 2022
Oma-aloitteinen arvostelu
MV.Health-logo

Vastaus yritykseltä MV.Health

Dear William,

I am so sorry for the delays in shipping your product. It has been painfully slow with lockdowns in China the past few months but production is now up and running. We started fulfilling the back orders earlier this month and all of them will be fulfilled in the next couple of weeks.

Again incredibly sorry about all the delays. Please email me (soum@mysteryvibe.com) with your order number and I will find out why our update emails didn't reach you. Thanks again for your patience, we really hope you will enjoy the product when you get it.

Love,
Soum

Saanut 1/5 tähteä

Waited 2 months for the Tenuto 2. It arrived broken…

I ordered the Tenuto 2 from this company 2 months ago. When the product finally arrived. The blietooth function was broken. I tried to connect it to 3 different phones. Nothing. Over 200 dollars and 2 months for the product to arrive broken.

4. elokuuta 2022
Oma-aloitteinen arvostelu
MV.Health-logo

Vastaus yritykseltä MV.Health

-- Update: The new Apps are now live on both the Apple and Google App stores --

Hi there,

I am so sorry for the delay with our new App being available on the App Store. It is still in the queue for approval with Apple and Google as it takes a lot longer than other Apps due to us being in the restricted category of sexual health. The App should be live any day now. If you send me an email at soum@mysteryvibe.com I will let you know as soon as it's live.

Thanks again for your patience,
Soum

Saanut 5/5 tähteä

Incredible toy

Incredible toy (crescendo), blows my old ones out of the water. Was a little reluctant and first due to the hype around 6 motors and being able to control individually, but once you get the hang of it, nothing else can touch it. I was so pleased I ordered a Tenuto too, will review that shortly. Customer service excellent too, respond to queries quickly and efficiently.

19. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Based on peer reviewed science and designed for everyone to use

I’ve been in touch to understand the science behind mystery vibe’s product design. The founder sent across a few studies that the scientific community did, without the company paying for these studies. I was happy to see that the product was indeed designed to support people with different needs when it comes to their bodies and specific situation. This convinced me to add the company to my go-to list for sex health tech products.

19. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Simply amazing

Simply amazing, I was given this gadget as a gift and I can honestly say it’s made a massive difference to my life and partners. We had a terrible sex life and this has simply turned it around, I’m easily aroused by her and no need to take any ED pills.

19. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Bought a crechendo

Bought a crechendo, but had some problem to connect it to the app on my phone. I sent them a message and got an explanation the next day.

13. kesäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Faulty product and no refunds or replacements, beware.

Waited for two months to receive my Tenuto due to issues overseas (not the companies fault, but frustrating nonetheless). I finally received it and charged it only to find the Tenuto vibrated for two minutes and then turned off. It would not respond to any inputs on the device or through the remote control I bought to go with it. I wrote customer service a week ago asking for help and have not received any response. They have my money and I have a product that didn’t even work once, so apparently I am screwed, protect yourself and do not buy.

10. kesäkuuta 2022
Oma-aloitteinen arvostelu
MV.Health-logo

Vastaus yritykseltä MV.Health

Hi Brandon, I am so sorry to hear about your Tenuto issue. Could you please email me on soum@mysteryvibe.com and I will sort this out for you right away. x

Saanut 1/5 tähteä

Product broke almost immediately

Product broke almost immediately. Would not turn on our hold a charge. Then would turn on suddenly for no reason and would but be able to turn it off. I think I wrote 3-4 emails to customer service and they never responded once. Terrible service

13. toukokuuta 2022
Oma-aloitteinen arvostelu
MV.Health-logo

Vastaus yritykseltä MV.Health

Hi there, I am so sorry to hear about your poor experience. Please could you email me with your Order details and I will get this sorted immediately. I will also look into why your emails were not received by our customer service system. My email is soum@mysteryvibe.com X

Saanut 1/5 tähteä

Don’t bother

Do NOT buy anything from this company. Terrible (actually nonexistent) service. I’m not anticipating a refund for the crescendo I ordered. Doesn’t turn off! Charger kept blinking red and it was HOT! It won’t pair with an iPhone and the app is confusing. As for the vibration. Might work if you’re super sensitive. There’s no phone number to call. Emails just get the standard msg to “call” during office hours. What a ridiculous contraption.

23. helmikuuta 2022
Oma-aloitteinen arvostelu
MV.Health-logo

Vastaus yritykseltä MV.Health

Dear Blanche, I am so sorry to hear about your poor experience. Could you please email me at soum@mysteryvibe.com and I will get this sorted for you right away. Love, Soum

Saanut 5/5 tähteä

My product has a faulty charger *UPDATING*

My product has a faulty charger. I have sent two emails to customer service in the past four days with no response. I’m sure it’s a great product but I have no way of knowing until it can be charged/user.

Update 1/10; received messages and amazing help from MysteryVibe following my post. Received my new replacement charger yesterday and a label to send the old one back. They sure righted this wrong experience quickly!

31. joulukuuta 2021
Oma-aloitteinen arvostelu
MV.Health-logo

Vastaus yritykseltä MV.Health

Dear Marie,

We are so sorry for the late reply. Our offices were closed for Christmas holidays and got back today.

Could you please email me your order number and I will sort this out right away. My email is soum@mysteryvibe.com.

Thanks so much,
Soum

Saanut 1/5 tähteä

They sent me the wrong product so I…

They sent me the wrong product so I contacted customer care and they requested I send it back, and they will ship me the right product. I sent back the item the same day with UPS.
I have contacted customer care multiple times and no one has responded back to let me know when the new item will be shipped. I would not recommend!!!!!!!

26. syyskuuta 2021
Oma-aloitteinen arvostelu
MV.Health-logo

Vastaus yritykseltä MV.Health

Dear Becca,

I am very sorry for the mixup. I just spoke to our customer support team and they said it's all resolved now. Please let us know if you need anything else.

Love,
Soum

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