MysteryFootball Arvostelua 

Vastaus yritykseltä MysteryFootball

8.4.2026

Thank you for your feedback - we’re sorry to hear you were disappointed with the experience.

For our UK Specific Mystery Box, stock availability is more limited compared to our best seller, as this product focuses only on shirts from UK clubs. In your order notes, a large number of UK teams were listed to avoid. All available teams for that product and size were listed within the comment box.

Because of this, your order was placed on hold while we reviewed the options available and a notification sent. We provided the available choices to ensure we could still send a shirt that met your preferences as closely as possible.

We always aim to dispatch orders within our advertised timeframe, however where extensive exclusions are provided - particularly on niche products such as UK-only boxes - additional handling time can occasionally be required to ensure we can fulfil the order correctly.

We appreciate your feedback regarding communication and will take this on board as we continue improving the experience. Our goal is always to provide a fun and exciting mystery experience while being as transparent as possible about product limitations.

Thank you for giving Mystery Football a try, and we hope we can provide a smoother experience in the future.

Vastaus yritykseltä MysteryFootball

8.4.2026

Thank you so much for the lovely review!

We’re so happy to hear your son loved his shirt - sounds like the perfect Easter surprise alongside the chocolate 🐣⚽ That excitement when opening a mystery box is exactly what we aim for.

We really appreciate your support and hope he loves his next one just as much. Hopefully another great team discovery coming his way!

Vastaus yritykseltä MysteryFootball

8.4.2026

Thank you for your review - we’re glad you liked the shirt itself.

The product ordered was our National Teams Mystery Box, which includes shirts from international teams across the world. The notes section is designed for teams you would like us to avoid, rather than to request a specific competition or tournament.

Our World Cup Mystery Box has not yet launched, so unfortunately we were unable to guarantee shirts from nations participating in the upcoming tournament.

We do always try to accommodate notes where possible, but requests relating to specific competitions cannot always be guaranteed unless selecting a product specifically designed for that theme.

We appreciate your feedback and hope you still enjoy the quality of the shirt received.

Vastaus yritykseltä MysteryFootball

1.4.2026

Thanks so much for the great review! 🙌

We’re really glad to hear your son loved his shirt - that’s exactly what we aim for! Being able to list teams to avoid is a great way to keep the mystery element while making sure the shirt is still a great fit for the recipient.

Thanks again for the support ⚽

Vastaus yritykseltä MysteryFootball

1.4.2026

Thanks so much for the great review! 🙌

Love that choice - a Bologna shirt is a brilliant addition to any collection 🇮🇹 We’re really pleased to hear the gift went down so well, especially with the Italy connection!

Thanks as well for the kind words about our customer service - we really appreciate the support ⚽

Vastaus yritykseltä MysteryFootball

1.4.2026

Thanks so much for the amazing review! 🙌

We love that you ordered one for both you and your son - even better that you both enjoyed the shirts! That’s exactly what Mystery Football is all about ⚽

Really appreciate the support and we look forward to surprising you again soon 🎁

Vastaus yritykseltä MysteryFootball

1.4.2026

We’re really sorry to hear about your experience, especially as you’ve been a subscriber with us for such a long time - we really appreciate your support over the past year.

Subscriptions are fully customer-managed via the self-service portal. To update your address, you simply need to log in, click your profile icon, select Manage Subscription, and you’ll be able to update your delivery details there.

That said, if you’d prefer, just email our team and we can update the address for you quickly - no problem at all.

Regarding shirt quality, we always want every shirt to feel like a great addition to your collection, so if you ever receive an item with a fault (such as peeling print), please do reach out as we’re always happy to look into this and help.

We’d really like to turn this experience around for you, so please feel free to contact us and we’ll get everything sorted as quickly as possible.

Vastaus yritykseltä MysteryFootball

25.3.2026

Thanks so much for the great review!

The 24/25 black Al Ahli shirt is a fantastic and unique addition to any collection – exactly what the mystery experience is all about. We love being able to introduce fans to teams from all around the world.

Really appreciate the support, and we look forward to sending another great shirt your way soon ⚽

Vastaus yritykseltä MysteryFootball

25.3.2026

Thanks so much for the amazing review!

We completely understand being sceptical at first, so it’s great to hear the experience lived up to expectations. An AC Milan shirt is a brilliant reveal, especially for a 10th birthday – sounds like a perfect surprise!

We’re really pleased delivery was quick and that the whole experience made his day. Thanks again for trusting us, and we look forward to sending another great shirt in the future ⚽

Vastaus yritykseltä MysteryFootball

24.3.2026

Thanks so much for the review – we really appreciate it!

We’re delighted to hear you’re happy with your shirt and that everything lived up to expectations. Enjoy the reveal, and hopefully we’ll be sending another one your way again soon ⚽

Vastaus yritykseltä MysteryFootball

24.3.2026

Thanks so much for the great review!

We’re really pleased to hear everything arrived quickly and that both shirts were a perfect fit. It’s even better to hear your son was over the moon – that’s exactly the experience we aim to create with every box.

Really appreciate the support, and we hope to send another great shirt your way again soon ⚽

Vastaus yritykseltä MysteryFootball

24.3.2026

Thanks so much for the fantastic review!

That sounds like an incredible first mystery reveal – an Inter Miami away shirt with Messi on the back is a special one! We’re really glad the experience lived up to expectations and that delivery was nice and quick.

We really appreciate the support and look forward to sending another great shirt your way in the future ⚽

Vastaus yritykseltä MysteryFootball

20.3.2026

Hi Jack.

We’re sorry to hear you feel this way, however this review does need some clarification.

You originally ordered a mystery box, where the shirt is selected at random. The item was then returned due to personal preference (colour), which is not covered under our standard exchange policy. Despite this, we processed the exchange as a gesture of goodwill.

We also prioritised your exchange ahead of our usual processing times following your emails, again as a gesture of goodwill.

You requested a black/grey/beige shirt, and the replacement sent matched this request. It also happened to be the same shirt previously returned. As our returns and dispatch processes are handled separately, and no request was made to avoid that specific team/shirt in the order notes, there was no way for our dispatch team to identify this.

It’s also worth noting that the original return was made due to colour, despite the shirt being black/grey, which aligns with your later request.

We always aim to be as fair and accommodating as possible, however this situation appears to be a misunderstanding of the nature of a mystery product, rather than a service failure.

Vastaus yritykseltä MysteryFootball

24.3.2026

We’re sorry to hear this and understand how disappointing this must be, especially with it being for a birthday.

We’ve requested your order details so we can look into this, however we’re unfortunately unable to locate or assist with the issue via a review alone.

If you’re based in the UK and haven’t received your order after 8 days, this would exceed our expected delivery timeframe, so we’d definitely want to investigate this for you.

Please contact us directly with your order number so we can resolve this as quickly as possible.

We look forward to hearing from you and getting this sorted.

Vastaus yritykseltä MysteryFootball

17.3.2026

Thank you for your review.

All of our shirts are supplied as authentic products in the size ordered, however sizing can vary slightly between different manufacturers, clubs, and shirt styles. This means that while both shirts are labelled 3XL, the fit may differ, which can sometimes make one feel smaller or larger than another. If you prefer a looser fit, we’d usually recommend sizing up where possible.

In terms of tags, all shirts are brand new, however they are not always supplied with tags. This depends on how they are provided to us (e.g. brand new with tags or brand new in packaging), but this does not affect the authenticity or condition of the item.

If you’re unhappy with the fit, you’re of course welcome to arrange a return or exchange via our returns portal, and our team will be happy to assist.

Vastaus yritykseltä MysteryFootball

17.3.2026

Thank you for your review.

We’re sorry to hear you feel this way, however we’d like to clarify a few points for transparency.

This order was placed through an active subscription, which you had previously set up. As part of this, customers are notified in advance of billing, giving the opportunity to cancel or amend via the customer portal before the payment is taken.

Once billing is processed, orders are immediately queued for dispatch. In this case, your order was shipped shortly after billing, which is something we pride ourselves on to ensure fast delivery.

We can see that you contacted us shortly after billing was processed. However, the order had already been processed and dispatched that same morning, before your query was picked up by a member of the team. Prior to a team member responding, you received our auto-response email, which explains that we’re unable to cancel or amend orders once they have been placed and entered our fulfilment process.

We understand this may be frustrating, but this process allows us to maintain a fast and efficient service for all customers.

If you no longer wish to continue with your subscription, you can manage or cancel it at any time via your customer portal.

Thanks again for your feedback.

Vastaus yritykseltä MysteryFootball

11.3.2026

Thanks so much for the review! We're really glad to hear your delivery arrived quickly and that you were happy with the quality of the jerseys.

We really appreciate the support and hope you enjoy the shirts! ⚽

Vastaus yritykseltä MysteryFootball

10.3.2026

Thanks so much for the great review! We're really glad to hear you had a good experience with our customer service and that your order arrived quickly.

It’s great to know you enjoy the concept as well - that excitement of not knowing which shirt you’ll get is exactly what we’re all about.

Thanks again for the support! ⚽

Vastaus yritykseltä MysteryFootball

9.3.2026

Thanks so much for the great review! We're really glad to hear you loved the shirt that arrived. Discovering a kit you’ve never seen before is exactly what the mystery is all about, so it’s great to know it hit the mark for you.

Thanks again for your support and we hope you enjoy wearing it! ⚽️