MyState Bank Arvostelua 

AMBER FROM INTERNET BANKING- extremely rude and passive aggressive I’ve been Locked out of my account since Friday night while over seas, 2 hours away from going into a surgery and they have locked down my money and said they are to busy to speak to me and that they will “potentially” email me on the next few days.

Each operator tell an extremely different story, each seeming to be a complete lie.

They treat you as if they can’t stand you even though you chose to bank with their bank.

I will be making a A.F.C.A report against this bank for the mismanagement of my money.

This bank couldn’t care less about its members. Disgusting.

Just froze me account for no reason on Friday arvo then I do what's required to verify id and I to wait 2 business days so that's like Tuesday or Wednesday.... Can't access account at all nightnsre

Branch staff don’t provide any support to customers and are passive aggressive flagging people even if they swear in frustration. Call centre literally told me they are busy and don’t have time for me. So ridiculous. Terrible bank. Also terrible to work for they bully and intimidate their staff members to give them leverage if they want to fire someone very untrustworthy and dodgy attitude

A truly horrendous experience.i had to get digitally verified 3 times in a row, and then call back each time, only to find out that because my licence is suspended it is not an acceptable ID, even though this is the exact ID I used to open the account 2 weeks prior. Mind you the license is already suspended.

Been with MyState for several years. Their conditions to earn the bonus saver interest are easy to meet every month. A $20 deposit and five transactions with the transaction card. You are allowed to withdraw money and still earn the bonus interest. They now have a "Hello Saver" account with no special conditions to earn interest and I may change to that account.
Only reason I didn't give 5 stars is they charge a currency conversion fee for international purchases and their Osko limits are too low.
Overall, I have found MyState to be an excellent bank.

Easy to open savings account which has a good rate for a no hoops account. Transferring money in and out using app is fine. Had to contact support by phone and did not have to wait long to speak to local person who were very helpful. Recommend them.

I have been banking with many banks, and I have not seen anything like this yet. The bank makes money from complex processes and experiences and from the worse customer experience. The bank approach is self centric which is the opposite of what they advertise. I wish I was more aware.

If I could give this bank no stars I would. The worst customer service I have ever had the mis pleasure of experiencing. Totally useless at any point to help with anything. Avoid

Unlike other banks, they offer their customers a high interest rate with no hoops to jump through to receive every month and it's not an introductory rate either!

Love their insights on the MyState app and the prompts are super useful and actually helped me realise I had been charged twice for an item - that's why I'm leaving a review now.