Bewerkt: Een pakket besteld met best grote waarde, door de bezorger gemeld als 'bezorgd in de brievenbus'. Dat past niet eens. Klantenservice heeft tot 3x toe gemeld dat het onderzoek is gedaan en... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I really like the Peanut Butter Powder with Stevia. I have just received my second order and I am disappointed to find that is short dated. The 'best before ' date is the end 08/26. My first order wa... Näytä lisää
Yritys on vastannut
Great product with impact noticeable after a short period. The gummies are so easy when consistency is key. Super fast delivery especially as it was coming from the UK. Delighted. Much more confid... Näytä lisää
Yritys on vastannut
Well what a shocking experience I have been using this company for 18 months. So would consider myself a valued customer apparently not. Made an order online 10 minutes later realised I had ordered w... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Yhdistynyt kuningaskunta
- 0161 813 1487
- myprotein.ie
3,0
Keskitasoinen
11 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Messy Delivery, Powder everywhere
One of my clear whey containers wasn't closed properly and the lid wont go back on it, also powder all over the box when i received it
28. marraskuuta 2024
Vastaus yritykseltä Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Bad bad bad. Avoid
Bad. Bad. Bad
Instead of changing company names and websites you should perhaps concentrate on providing a good service.
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
my protein shaker came cracked and with…
my protein shaker came cracked and with no filter
15. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Misleading presentation: Their domain suggests a local presence in Switzerland, which obviously does not exist
When visiting your website, I deliberately chose your services because you suggest a Swiss presence. This implies not only short delivery times, but also a transparent cost structure with no hidden charges. Unfortunately, I found out that your information was misleading and that the actual service did not meet my expectations in any way:
1. Extremely long delivery times: The goods were delivered much later than advertised, which is not acceptable to me.
2. Additional costs: unexpected charges have been incurred which have not been clearly communicated beforehand. This is not only frivolous but bordering on deception.
3. Misleading representation: Your domain suggests a local presence in Switzerland, which obviously does not exist.
4.
I expect from a professional company clear and honest communication and a reliable service. Unfortunately, you have failed utterly in these respects.
19. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Vastaus yritykseltä Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Lovely product let down by a terrible…
Lovely product let down by a terrible delivery company and BOT customer service. I waited 10 days for delivery which is crazy in this day and age. At home on delivery day to be sent an email by Fastway to say delivery ‘left on porch’ no one called to the door and no package. Contacting MyProtein straightaway was told to go check my neighbours then submit a form! When I asked them to call their appointed delivery company as email only received within an hr again the BOT submit this form! Terrible service terrible delivery! Will not be ordering again which is a shame as I do love the products
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello AHogan,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
Products are fantastic and has been a…
Products are fantastic and has been a staple of not just my work out routine but many of my friends
7. marraskuuta 2024
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Very quick dispatch time .
6. marraskuuta 2024
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Schlechte Qualität
Das whey isolat war nach dem öffnen schon verklumpt.
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hallo Timo Dreher,
Vielen Dank, dass Sie Ihre Erfahrungen geteilt haben. Es tut mir leid, das Problem zu hören.
Wir helfen Ihnen gerne weiter bei Ihrer Anfrage, wenn Sie uns über Ihr Online-Konto oder unsere sozialen Plattformen kontaktieren.
Mit freundlichen Grüßen,
MYP-Kundendienstteam.
Pakket retour gestuurd met een gekocht…
Pakket retour gestuurd met een gekocht label van MyProteine. Wat overigens alleen kan met een creditcard voor €1,- en dat moet dan naar Polen. Zodra er iets retour moet wordt het je lastig gemaakt. Nu is dit pakket bij MyProteine geweigerd en ligt het ergens in een sorteercentrum te verstoffen. Via de berichten op de site krijg je alleen maar AI gestuurde antwoorden waar niemand wat mee kan. Je wordt hier helemaal niet geholpen, verder kan je ook geen contact met ze krijgen. Wat een waardeloze organisatie is dit. Ik bestel hier nooit meer iets. En ohja die gratis producten die ze erbij doen zijn zo smerig en chemisch.
6. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hallo heer Jonker,
Het spijt me te horen van de frustratie die deze zaak heeft veroorzaakt.
Zou u zo vriendelijk kunnen zijn om uw ordernummer met ons te delen of neem contact met ons op via uw account en we helpen u graag verder.
Met vriendelijke groet,
MYP Feedback Team
Poor Customer Service Experience and delivery issues
concern,
I am extremely disappointed with the customer service experience regarding my recent order, which was due for delivery by October 23rd. Today is November 1st, and instead of reaching me, the product has been returned to the sender.
For the past 7 days, I’ve repeatedly flagged this issue, sending messages daily with concerns that the order would not be delivered. I even suggested I would reorder and collect it elsewhere if necessary. However, my messages were met with automated replies, asking me to "wait," despite the courier's site clearly indicating that the order was being returned to the sender.
I have now requested order cancellation twice, and both times, my request was ignored. This lack of response and clarity is unacceptable, especially as I urgently need these vitamins as part of my treatment. Now, due to these delays and lack of communication, I will have to wait even longer.
23. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order number to enable us to reach out to you directly.
Regards,
Liam
Bad pratice on returns
Amazing product, when you dont need support. I was out of whey one month ago and decided to buy it again from the same old Myprotein website, days after my pursase they send me an e-mail saying that my order was late, so I asked them to cancel, they told me that they can't but I could return the product as soon it arrives. So at the same day that it arrived I returned it. The box is already with them and they are asking me to wait more 30 days to send my money back. This is ridiculous. Bad practice they will keep my money invested for more than a month.
30. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order number to enable us to reach out to you directly.
Regards,
Liam
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Short dated product.
I ordered and received products, but again some of the products are short dated. This is not the first time that this has happened. I am very disappointed. My order number was 615380209
24. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Vastaus yritykseltä Myprotein
Buna ziua,
Vă mulțumim pentru timpul acordat pentru a lăsa recenzia dvs., prețuim și apreciem comentariile dvs.
Ne străduim mereu să îmbunătățim și să îmbunătățim experiența dvs. de cumpărături și nu am putea face acest lucru fără feedback-ul dvs. valoros.
Vă rugăm să nu ezitați să ne contactați dacă aveți întrebări sau nelămuriri suplimentare, deoarece vă vom ajuta cu plăcere.
Salutări calde,
Jane
I don't recommend this is scam
I've been waiting 3 days for my order to be processed, which still hasn't been shipped. I asked for the cancellation of the order bu they wrote "I am sorry to hear you want to cancel your order 615083887. Unfortunately, I am unable to do this for you as the order has already entered the dispatch process. May I advise that you return the order for full refund once received." Every time I get the same response!!!! This is a scam!!!!
15. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Really love their clothing
Really love their clothing, it fits me very well.
17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very prompt delivery
Very prompt delivery, and amazing tracking system.. always updating
9. lokakuuta 2024
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Vastaus yritykseltä Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
AVOID!!!extremely bad company to deal with
Very bad company to deal with. For starters it took almost 3 weeks for the order to arrive. When it arrived I realised I'd ordered the wrong flavour,so I tried to return it. I cam honestly say the return process for my protein is the single most confusing (deliberately confusing) and awkward return I've ever encountered.
I will never use this company again, no matter what offers they have.
Absolutely awful to deal with. AVOID
28. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.