I spoke to Katie regarding commencing a new AVC having recently flexibly retired, which has caused some confusion. Katie was polite, friendly and quick to solve the issues with my new application. The... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc. Nirin was so patient and helpful and by the end of the call everything was sorted. Not t... Näytä lisää
Yritys on vastannut
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
Yritys on vastannut
The adviser I spoke with was extremely helpful and patient. She was clearly well trained and knew exactly how to resolve my issue at my first contact. She gave me confidence that I was dealing with... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Yhteystiedot
First Floor, 5 Fleet Place, EC4M 7RD, London, Yhdistynyt kuningaskunta
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Erinomainen
466 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very informative and easy to…
Very informative and easy to understand. Nick went through the process and explained everything very well. Thank you!
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Vastaus yritykseltä my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
AVC advice
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid question and patiently helped me sort out my account.
22. heinäkuuta 2026
Vastaus yritykseltä my money matters.
Hello Pearl,
Thank you so much for this review! The team will be delighted to hear your feedback!
Vastaus yritykseltä my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great Customer Service
I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through the whole process and explained the different options available and offered further help if I needed it in future. It really was great customer service and gave me confidence in MMM.
22. heinäkuuta 2026
Vastaus yritykseltä my money matters.
Hello Alex,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great service
Super helpful staff, gave sound advice and pre-empted a possible future issue and workaround to save hassle when transferring my AVCs. So nice to have great and easy to access customer service, thank you!
22. heinäkuuta 2026
Vastaus yritykseltä my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Vastaus yritykseltä my money matters.
Hello Lucy,
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very quick help from a staff member…
Very quick help from a staff member over last two days. just joined service and very impressed with the quick accurate help staff have provided.
21. heinäkuuta 2026
Vastaus yritykseltä my money matters.
Hello Christine,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Speedy and very helpful response
Speedy and very helpful response. Issue resolved very easily
21. heinäkuuta 2026
Vastaus yritykseltä my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Easy to deal with
Excellent experience with Sandra who was always super helpful, polite, friendly and got things sorted without any fuss. Thank you, Sandra!
21. heinäkuuta 2026
Vastaus yritykseltä my money matters.
Hello James,
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Vastaus yritykseltä my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Vastaus yritykseltä my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Katie was brilliant support & sorted my…
Katie was brilliant support & sorted my query straight away.
16. heinäkuuta 2026
Vastaus yritykseltä my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Vastaus yritykseltä my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
The woman on the help desk was calm and…
The woman on the help desk was calm and interested in my problem. She took time to listen and to help. I felt it was important to her that matters were sorted out. I would give her 5 stars.
17. heinäkuuta 2026
Vastaus yritykseltä my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Vastaus yritykseltä my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My Money Matters Support Team Contact
I contact My Money Matters service desk/support team which was quick and easy to do. The agent Katie who answered my call was very friendly, knowledgeable and giving me concise answers and providing me with the reassurance I needed regarding my Shared Cost AVC's.
17. heinäkuuta 2026
Vastaus yritykseltä my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Exceptional customer service
Tracey provided exceptional customer service from the start.
She was very reactive in her response, was very clear with guidance. When Tracey asked for further information she was very polite and articulate.
I clarified information and Tracey was patient and informative in her very timely response.
I was able to solve my issue within hours due to the responses and service from Tracey.
Thank you very much
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Calm and measured advice
I spoke with Katie, who was incredibly helpful with the advice on amending my AVC contributions in light of my impending redundancy. She calmly and authoritatively answered and explained the options I had to maximise any tax benefits, for which I am extremely grateful.
17. heinäkuuta 2026
Vastaus yritykseltä my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Good support from start to getting my…
Good support from start to getting my avc set up. Helpful with general queries. Thanks
17. heinäkuuta 2026
Vastaus yritykseltä my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.