MyIrelandBox Arvostelua 

Vastaus yritykseltä MyIrelandBox

29.12.2025

Dear Cathy

Thank you for your message. I’m surprised to hear your gift didn’t feel as special as you hoped, and I’d like to clarify what was included and how our offers work so readers have the full picture.

About the free necklace
Our sterling-silver shamrock necklace is a welcome gift for new three-month recurring plans only. It is not included with one-time gift boxes, and it’s also not included with twelve-month or 6 month prepaid plans (these are discounted plan per month and hence that is the saving or free gift). The piece is handmade in Dublin and valued at over $70, so limiting it to new recurring plans keeps our pricing fair and sustainable for everyone.

The “cloverleaf”
What you received was a shamrock enamel ornament presented in a keepsake box, designed to hang on the Christmas tree. It is not a necklace, and the cord is the hanger. Many members loved adding this Irish symbol to their tree.

What was in the December box
December’s MyIrelandBox focused on premium Irish-made pieces that our community has rated very highly:
• A heritage scarf woven within Killarney National Park on looms that are over 200 years old. This is a beloved piece here in our own family and team, and among members. The scarf alone is valued at well over $40 USD.
• The shamrock enamel ornament above.
• A wonderful book by a favorite Irish author to bring you right into an Irish Christmas. We love this book so much!
• A unique calendar made in County Kerry with beautiful images of Ireland. Curated by us here at MyIrelandBox.
• Two family recipes, which many members have been cooking and posting in our Facebook group.
• My 70–80 page booklet, researched and written each month to bring you on a journey across Ireland, plus my weekly Postcards from Ireland by email to keep the connection alive.

Why no food right now
Because of a significant U.S. FDA customs backlog, we kept December food-free to avoid delays or holds. That decision was about getting your gift to you on time. While we often include Irish treats when customs allow, food is not the heart of MyIrelandBox. The heart is the connection to Ireland through Irish-made craftsmanship and the storytelling that travels with it. Food will be back in a few weeks! Lots of it!

On value
The cost to the purchaser for a single box is around $50, and the total retail value is well above that. December’s scarf alone covers most of that amount, before the book, ornament, calendar, recipes, and the booklet.

If anything in your box was missing or arrived less than perfect, please email help@myirelandbox.com and we will put it right. We care deeply about every experience and would love the chance to make yours feel as warm and joyful as intended.

Warm wishes from Dingle,
Katharine
Founder, MyIrelandBox

Vastaus yritykseltä MyIrelandBox

12.12.2025

Hi Betty,

Thank you for your note. I’m so sorry to hear that you’re having trouble locating your tracking information, I can completely understand how frustrating that must feel.

I’ve spoken with our customer care team, and your December MyIrelandBox was indeed shipped. Your tracking details were sent to the email you provided when signing up, but it’s possible it landed in your spam or junk folder, that does happen from time to time.

We’ll follow up with your tracking link again by email now, just to make sure you have everything you need. If you ever have any trouble or questions, please don’t hesitate to reach out to us directly at help@myirelandbox.com. We’re a small team here in Dingle and always happy to help.

Warm wishes,
Katharine
Owner, MyIrelandBox

Vastaus yritykseltä MyIrelandBox

Päivitetty 21.10.2025

Dear Dan,

Thank you for your message, and I’m truly sorry to hear that you’re feeling disappointed after many years as a valued member.

I’d like to respond clearly to each of your concerns to help rebuild your trust:

September Box: Our records show that your September MyIrelandBox was delivered on Wednesday, August 27th, and we have an image confirming delivery to your doorstep. Unfortunately, it seems it may have been stolen after delivery, something entirely outside our control, but still upsetting. We are emailing you that proof of delivery image now.

September Pendant: The necklace you mention was not part of the September box ~ you placed a separate order for it to be included with your next box (October), which is exactly where it is. It’s safely inside your October MyIrelandBox.

October Box: Your October box was shipped later than usual to give U.S. Customs extra time to clear a severe backlog caused by new U.S. tariff regulations, especially relating to de minimis changes and FDA restrictions on certain items. This affected courier processing speeds, and while your box is in transit, UPS tracking emails were delayed. We’re working closely with them but note we have accessed your tracking and emailed it to you.

Your Subscription: Jovana had been in regular contact with you, but she unfortunately missed three messages you sent on October 9th ~ for that, we sincerely apologise. You were charged in early September for your October box, and on October 4th for November, before your cancellation request on the 9th.
• Your subscription is now fully cancelled, so there will be no future payments.
• You’ll still receive your October box (with the pendant) and your November box, which you paid for.

Stay Updated: We’d love to invite you to join our MyIrelandBox Facebook group, where I share regular video updates and answer member questions about shipping and more.

We’ve been proudly serving members & sending MyIrelandboxes since 2013, and I’m so sorry that this experience has caused frustration. I hope the full picture now offers clarity ~ and I truly hope your next two deliveries bring back a little of the joy you’ve come to expect from us.

Warm regards,
Katharine
Founder, MyIrelandBox

Vastaus yritykseltä MyIrelandBox

21.10.2025

Hi Mary,

Thank you for your feedback, I’m truly sorry to hear about your experience and want to clarify a few important points.

✅ September Box: A small number of September boxes were unfortunately destroyed by UPS due to U.S. customs disruptions and new de minimis tariff regulations. This was completely outside our control, and every member who received the “destroyed” email was refunded. Your refund was processed on October 14th. Please check your inbox, spam, or junk folders, as Jovana responds to all customer emails.

✅ October Box: All October boxes have shipped. UPS routes all international parcels through their Netherlands hub before flying to the U.S. ~ this is normal procedure. Your box is not stuck; it is in transit to the U.S. and due to arrive shortly.

📦 Shipping Timing: We intentionally shipped the October boxes later to allow U.S. customs delays from September to ease. Your box is on its way.

📧 Emails: We respond to every message, and if you’ve received replies referring to your subscription commitment, it means we’ve been in contact. Please do check your folders ~ especially spam or promotions tabs if using Gmail.

💬 Community Updates: Have you joined our private MyIrelandBox Facebook group(s)? I personally post regular video updates and behind-the-scenes info to keep members in the loop ~ including daily updates on the very issues you raised.

💚 Membership: MyIrelandBox is a subscription service with commitment terms outlined at sign-up. That said, I’ve asked Jovana to review your membership and assist you personally.

We’ve proudly served members since 2013 with honesty and care, and I’m very sorry that this has been your experience. We’re working hard with UPS to improve tracking visibility and shipping timeframes going forward, and we’ll do all we can to support you.

Warm regards,
Katharine
Founder, MyIrelandBox

Vastaus yritykseltä MyIrelandBox

Päivitetty 19.7.2025

Hi Shayna,

I’m really sorry to hear that this has been such a frustrating experience for you.

I’ve checked in with our customer care team, and I understand there was a detailed email exchange explaining the terms of the plan you chose and working with you to find a solution. Our 3-month option is a commitment to three boxes, as outlined at checkout and again in the welcome email. You can cancel at any point to prevent a renewal after those three months, but the full plan runs its course once it’s begun.

We send emails that include a link to manage your membership directly, and we respond to all queries with care and as promptly as possible. If a reply didn’t reach you, it will have landed in a spam or junk folder, which can be frustrating, I know.

We’ve been sending MyIrelandBoxes from Dingle since 2013, with heart and honesty at the centre of everything we do. If there’s anything still unresolved, I’d love to help. Please feel free to email me directly at info@myirelandbox.com.

Warm wishes,
Katharine
Owner, MyIrelandBox

Vastaus yritykseltä MyIrelandBox

Päivitetty 15.6.2025

Hello Alan,
Thank you for your kind review.
We would love to send you MyIrelandBoxes once again.
Warmest wishes from Dingle Ireland

Katharine
www.MyIrelandBox.com

Vastaus yritykseltä MyIrelandBox

14.5.2025

Hi there Holly,

Thank you for your feedback. I’m genuinely sorry to hear that your experience left you feeling this way.

At MyIrelandBox, we care deeply about transparency and trust. When someone joins us on a multi-month plan such as a 3-month term, they’re signing up for that full term. We make this clear at checkout and again in the welcome email. Like many subscription-style experiences, you can cancel at any time, but your plan will continue until the end of the chosen commitment.

We also offer lots of flexibility. If you prefer not to join a plan, you can choose a one-off box or as many months as you like using the “gift” option on our website. No ongoing commitment, just lovely surprises from Ireland delivered on your terms.

We’re a small team here in Dingle, carefully curating Irish-made treasures each month, and we’re always here to help. If you still have any questions or if something needs to be looked into, please don’t hesitate to email us at help@myirelandbox.com.

We are honest, passionate about what we do, and truly want you to feel the joy of connecting with Ireland in a heartfelt and meaningful way.

I will reach out to our customer service team headed by Jovana and ask her to contact you directly once again in relation to this.

Warm wishes,
Katharine
Dingle Ireland
www.MyIrelandBox.com