MyHiRelief Arvostelua 

Vastaus yritykseltä MyHiRelief

2 päivää sitten

Hi Janyce,

Thank you for sharing your experience. We understand how frustrating this must have been, especially when you were waiting for your order and had concerns about shipping, communication, and your subscription.

While the majority of our orders are delivered within the expected timeframe, occasional delays can occur due to factors outside of our direct control, including carrier backlogs, weather disruptions, high shipping volumes, or other transit-related issues. We also understand your concern regarding expedited shipping, and we appreciate your feedback.

We'd also like to clarify that subscription options and product sizes are presented during the checkout process, and our support team is always available to answer any questions regarding an order. Our customer service team operates collaboratively, so customers may receive responses from different representatives to help ensure inquiries are handled as promptly as possible.

That said, I can confirm that your subscription was successfully canceled and no recurring charge or order went through. Rest assured, there are no active or future shipments linked to your account.

Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.

Kind regards,

Aga
MyHiRelief

Vastaus yritykseltä MyHiRelief

2 päivää sitten

Hi Gale,

Thank you for sharing your experience. We understand how concerning it must have been to see a charge after you believed your order had not been completed.

In some cases, banks may initially place an authorization or pending hold on a transaction during the checkout process, even if the order is not finalized. Additionally, financial institutions may flag first-time or unfamiliar online purchases as a precautionary security measure. We want to reassure you that MyHiRelief is committed to secure and transparent transactions and is not a fraudulent business.

That said, I can confirm that the package was delivered on July 9, 2026. If you need anything else, please contact our support team at support@myrelief.com, and we'll be happy to assist you further.


Kind regards,

Aga
MyHiRelief

Vastaus yritykseltä MyHiRelief

3 päivää sitten

Hi Mr. Raymond,

Thank you for sharing your experience. We understand how disappointing it must have been not to experience the relief you were hoping for after using the product for two weeks.

Results can vary from person to person depending on individual circumstances, and while many customers notice benefits sooner, others may require more time to experience the full effects.

That said, we'd appreciate the opportunity to better understand your experience and see how we can assist. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.

Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.

We appreciate the opportunity to assist you and look forward to resolving this matter.

Kind regards,

Aga
MyHiRelief

Vastaus yritykseltä MyHiRelief

2 päivää sitten

Hi Lori,

Thank you for your review! We're pleased to hear that your order arrived on time and appreciate you giving our product the opportunity to work for you. We hope that as you continue using it, you'll have an even more positive experience.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

Vastaus yritykseltä MyHiRelief

2 päivää sitten

Hi Sharon,

Thank you for your review! We're pleased to hear that our team was understanding and able to assist you with your request to pause your subscription. Providing flexible, responsive support is important to us, and we're grateful you took the time to share your experience.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you all the best!

Kind regards,

Aga
MyHiRelief

Vastaus yritykseltä MyHiRelief

3 päivää sitten

Hi Teresa,

Thank you for sharing your experience. We understand how frustrating this situation must have been, especially regarding the charges, cancellation request, and refund process.

We'd like to respectfully clarify that MyHiRelief does not intentionally send or bill customers for products that were not selected. Subscription orders and promotional offers are presented during checkout, and our support team is available to assist with any questions regarding billing, cancellations, or returns.

However, I confirm you’ve filed a chargeback with PayPal. This matter is now under their investigation and outside our direct control. While the process is ongoing, we cannot issue a direct refund.

Please work directly with PayPal via their Resolution Center or support team for updates and next steps. We will fully cooperate with their inquiry, monitor the case, and update you once a final decision is reached.

Thank you for your patience and understanding.

Kind regards,

Aga
MyHiRelief