MyHiRelief Arvostelua 519

Vastaus yritykseltä MyHiRelief

Minuutti sitten

Hi Richard,

We understand how important it is for you to receive your order on time, and we appreciate your continued patience.

While we strive to deliver every order as quickly as possible, occasional delays may occur due to fulfillment demand, inventory availability, carrier processing, weather conditions, or transit-related issues outside of our direct control. We understand how disappointing this can be, especially when customers are relying on timely delivery.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Vastaus yritykseltä MyHiRelief

Tunti sitten

Hi Robert,

Thank you for taking the time to share your experience with us. We truly appreciate your kind words regarding the relief you experienced and are glad to hear that the product helped improve your knee discomfort. It’s also wonderful to know you felt confident enough to share Total Relief with friends from your church community.

At the same time, we completely understand your frustration regarding the delivery delay. We recognize how important timely shipping and accurate delivery expectations are, especially when customers are looking forward to receiving relief as soon as possible.

While we strive to deliver every order as quickly as possible, occasional delays can occur due to factors outside our control—such as carrier-related issues.

Your feedback is valuable to us and will be shared internally as part of our continued efforts to improve inventory communication, tracking visibility, and overall shipping experience moving forward.

Thank you again for your patience and for giving Hi Relief an opportunity.

Best regards,

Aga
Hi Relief Team

Vastaus yritykseltä MyHiRelief

19 tuntia sitten

Hi Gladys,

Thank you for bringing your concerns to our attention. We completely understand how frustrating and upsetting it can feel when trying to cancel an order or subscription and experiencing difficulty reaching support.

We would like to clarify that Hi Relief is a legitimate business and our support email channels are active and monitored by our customer care team. We regret hearing that your experience attempting to contact support did not meet expectations.

Please also note that recurring charges are associated with subscription selections made during checkout, though we understand how this may sometimes create confusion for customers.

We can't seem to locate your information in our system. Please contact our support team directly at support@myhirelief.com or contact me directly at aga@nw-project.com with your order information so we can investigate the matter further and provide assistance.

Best regards,

Aga
Hi Relief Team

Vastaus yritykseltä MyHiRelief

20 tuntia sitten

Hi Julie,

Thank you for bringing your concerns to our attention. We completely understand how frustrating and worrying it can feel to still be waiting for your order, especially when your husband is experiencing ongoing foot pain and you were hoping for relief as soon as possible.

Please know that once an order is placed, fulfillment and shipping timelines may occasionally be affected by processing demand or carrier transit delays. We understand how important timely delivery and communication are, and we appreciate your patience while your order is being processed.

We can't seem to locate your information in our system. Please contact our support team directly at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can investigate the matter further and assist you accordingly.

Best regards,

Aga
Hi Relief Team

Vastaus yritykseltä MyHiRelief

20 tuntia sitten

Hi Cheryl,

Thank you for taking the time to share your concerns with us. We understand how disappointing and frustrating this experience has been, especially regarding pricing expectations, promotional offers, and the results you hoped to receive from the product.

We would like to clarify that Hi Relief is committed to maintaining a transparent ordering process, and pricing may vary depending on selected bundles, shipping charges, taxes, or promotional offers accepted during checkout. We also understand your concerns regarding the product’s effectiveness, as results can vary significantly depending on individual conditions and personal response to topical products.

We regret hearing that you feel your refund request has not yet received a response. We would appreciate the opportunity to further review your case and assist you accordingly.

I’ve referred your case to our Expert Team to look into this further.

We are dedicated to sorting this out and will update you shortly. If you don’t receive a response within 48 hours (excluding weekends), please send us a reminder email to support@myhirelief.com or contact me directly at aga@nw-project.com.

Best regards,

Hi Relief Team

Vastaus yritykseltä MyHiRelief

20 tuntia sitten

Hi Cynthia,

Thank you for bringing your concerns to our attention. We completely understand how frustrating and disappointing it can feel when an order takes longer than expected to arrive, especially after already reaching out for assistance.

We also understand your concern regarding the response timeframe provided by support and the delay in receiving a resolution. While fulfillment and shipping timelines may occasionally be affected by processing demand or carrier-related delays, we recognize how important timely communication and order updates are to our customers.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team