The ordering was easy the delivery service was helpful but no delivery Time it just turned up good job we were in.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I ordered the Kiln Dried Mixed Hardwood Logs Bulk Bag it arrived on the date I requested ,due to doing shift work I asked via email to select a date and Steven was so helpful. Delivery driver was l... Näytä lisää
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Prompt delivery and consideration by the delivery person. As it was raining he provided very large plastic bags to cover the sacks of logs to prevent them from becoming wet. Also he wheeled them the l... Näytä lisää
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Sensible price, goods and delivery time. Sadly the courier let them down by damage to goods. Will use again, as compensation was swiftly organised with no quibble
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Yrityksen tiedot
Yrityksen kirjoittama
MyFuels is a wholesale and retail supplier of solid fuels. We specialise in petrol station forecourt distribution, we wholesale kiln dried logs and associated products to be distributed to retailers across the UK and we have our own manufacturing facility producing pini kay wood briquettes supplying the UK wholesale market. We have a small shop selling all of our products at our site in Oxfordshire (OX7 4BZ) and we also have our own sub licensed AdBlue and screen wash production plant packing own label and private label items. Get in touch to find out more.
Yhteystiedot
MyFuels, The Freight Terminal, Bicester Road, Enstone,, OX7 4BZ, Chipping Norton , Yhdistynyt kuningaskunta
- 01608 677940
- sales@myfuels.co.uk
- myfuels.co.uk
4,5
Erinomainen
117 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
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Vastaus yritykseltä MyFuels
Thank you for leaving us a review! Pleased to hear your experience was so good.
Vastaus yritykseltä MyFuels
Glad you're enjoying the logs! Thank you for the review.
Great customer service
Prompt and detailed feedback on our order.
They went out of their way to source and supply the product we were buying.
We would certainly use this company again.
11. tammikuuta 2026
Vastaus yritykseltä MyFuels
Thanks for the great feedback. I appreciate the time taken to leave us a review.
Good company
Sensible price, goods and delivery time.
Sadly the courier let them down by damage to goods.
Will use again, as compensation was swiftly organised with no quibble
19. tammikuuta 2026
Vastaus yritykseltä MyFuels
Thanks Jean, yep sorry again about the split bags. Have queried this with the haulage company but glad to have got you sorted.
Sensible prices and the delivery…
Sensible prices and the delivery arrived within a few days. It would have been good to get a message beforehand about when the delivery was coming though, because then I could make sure someone was going to be in to receive the delivery.
14. tammikuuta 2026
Vastaus yritykseltä MyFuels
Hi, thank you for leaving us a review. We really struggle to give accurate times of delivery due to factors outside of our control and have found that when we do let customers know dates and times of delivery and it has to be changed (even slightly) it causes more problems than otherwise because they make plans to receive the delivery. The best we have come up with so far is to ask customers to leave a note when they order on the website letting us know a safe space to leave the delivery, there is a notes section at checkout or alternatively you can email us at sales@myfuels.co.uk or give us a call and we'll do our best to get it in the right place.
I would recommend My Fuels
I would recommend My Fuels. I've ordered firewood only once, and I am very happy with the reasonable price, good quality, prompt delivery and helpful customer service.
25. joulukuuta 2025
Vastaus yritykseltä MyFuels
Thank you for the review. It's a very busy time for us at the moment so I'm pleased to hear we're still doing well!
Vastaus yritykseltä MyFuels
Thank you for your review!
Really easy to collect and the staff…
Really easy to collect and the staff were really helpful
28. joulukuuta 2025
Vastaus yritykseltä MyFuels
Thank you for taking the time to leave us a review
The delivery was prompt and the…
The delivery was prompt and the delivery man Steve was most helpful
18. joulukuuta 2025
Vastaus yritykseltä MyFuels
Thank you for leaving us a review, great to hear Steve was so helpful!
Speedy response to order excellent…
Speedy response to order excellent delivery driver super helpful
23. joulukuuta 2025
Vastaus yritykseltä MyFuels
Thank you for taking the time to leave us a review, great to hear of the helpful delivery driver!
Easy to order
Easy to order. Delivery on time and delivery driver kept in contact throughout.
7. joulukuuta 2025
Vastaus yritykseltä MyFuels
Thanks for leaving us a review, great to hear the feedback!
Excellent service and product
My kiln dried hardwood was delivered at the right time, to the right place , well packaged and came with a chimney cleaning fire log. Exceptionally good value as well
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyFuels
Thank you for leaving us a review Anthony. Glad to hear that you're happy with everything and we hope to continue to provide the same level of service and value going forward.
Everything fine
Everything fine, just didn't get an update on the actual delivery date. Otherwise happy.
19. marraskuuta 2025
Vastaus yritykseltä MyFuels
Hi John, this will be the same issue as the review below. Really difficult for us to notify customers of delivery times/days as things change so fast for us especially around Christmas that we end up doing more harm than good if a customers makes arrangements to receive the delivery and then we have to change the day. It's caused some problems in the past and the changes happen more than we'd like.
The best way to avoid any issues would be to make sure we're aware of where to leave the delivery should nobody be home, you can leave a message at checkout on the website or email/call after placing an order to explain where deliveries are best left, we would let our driver know and he'd do his best to leave it in the right place.
The first I knew about the delivery was…
The first I knew about the delivery was when the driver called me from outside my house. I was not in.
I ordered 2 different types of wood. The silver birch was good, no problems, but the African hardwood had a large quantity of small slithers of wood, the size you would use as kindling. I would approximate that 5-10% of the wood delivered was like this.
Wood was nice and dry, apart from the logs on top of the bags as it rained before I could get home and they were uncovered and open to the elements.
26. marraskuuta 2025
Vastaus yritykseltä MyFuels
Hi David,
We always have the issue of letting customers know and then an unforeseen issue coming up (traffic, staff absence etc) that means we have to change the delivery time/day and let all the customers we'd already notified know of the delay/changes. Customers then get frustrated they made plans or halted plans for no reason. It's a tough one for us to solve.
If you come to order from us again if you leave instructions for where you'd like the logs placed, our delivery driver will leave them there if possible. Ideally with a plastic cover sheet over the top so they don't get wet as you said has happened here. The drivers keep these in their lorry's to put over deliveries if it's raining so I can only assume he ran out on the day of your delivery. Hopefully they dried out pretty quick!
Vastaus yritykseltä MyFuels
Great to hear about our delivery driver being so polite, we appreciate the time taken out to leave us a review!
Vastaus yritykseltä MyFuels
Thank you for leaving us a review. Our drivers are always happy to help where they can. Hope to have you use us again!
Great delivery service
Great delivery service. Wood delivered on time and in great condition. I will use this service again
25. marraskuuta 2025
Vastaus yritykseltä MyFuels
Thank you for taking the time to leave us a review! Great to hear of the good experience and hope to see you again!
Amazing
Amazing, came the next day and the quality of the wood is superb, lasting really well!
3. marraskuuta 2025
Vastaus yritykseltä MyFuels
Thank you for taking the time to leave us a review Kim. Glad to hear the birch is doing its job well!
I bought it; they supplied it. Nuff said.
I ordered it for pick up. It was there when I arrived. Not much more to say.
8. marraskuuta 2025
Vastaus yritykseltä MyFuels
Appreciate the review!
Great local company
Logs delivered when they said they would, good product at good price. Delivery driver was very polite
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyFuels
Thank you for taking the time to leave us a review Catherine! Hope to have you as a customer again
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