サポートが素晴らしかったです。 自分の携帯をなくし、パニックになってこの会社とは違う携帯追跡アプリをダウンロードし、インターネットのクレジット決済で課金してしまいました。 自分の場合iPhoneでしたので、iPhoneを探す機能で解決したのですが、、、。 この会社様のサポートセンターにお問い合わせし、日本語で対応して下さいました。 一つ一つご回答を頂き、... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ho chiesto subito di disdire l'abbonamento dopo la prova ma non ho avuto alcun riscontro e continuano a ad addebitare mensilmente l'importo sulla carta di credito. E' una truffa
Yritys on vastannut
Es un timo. Dicen que la app es gratis y al final te cobran 2,99euros por 3 días y luego automáticamente 39,99 al mes. Y todo eso sin ni siquiera tener la app descargada. La suscripción es en la web p... Näytä lisää
Yritys on vastannut
3 Find. Famio. Live USA Estaba es una página web de Joinnus y ellos entran haciendo fishing y sin mi consentimiento ni sabiendo de que se trataba, rellene mi información pensando que era Joinnus. I... Näytä lisää
Yritys on vastannut
2,4
Välttävä
234 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Scam
Scam, everytime I try to log in to delete acount it says “oops something wrong contact support”
When I do I get no response, meanwhile they keep taking money out my bank
27. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Leigh.
We’re really sorry to hear about the trouble you’ve been experiencing, and we completely understand your frustration. We’ve reached out to you requesting additional information in order to assist you, and we’re currently waiting for your reply.
We want to resolve this issue as quickly as possible. Please check your email, including the spam or promotions folder, and get back to us so we can help you with your account and any concerns about billing. Thank you for your patience, and we look forward to resolving this for you.
Non solo non funzione secondo le…
Non solo non funzione secondo le aspettative, ma continuano a tentare addebiti di somme che non ho mai autorizzato.
Tanto da indurmi a denunciare il caso alle Autorità competenti.
7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Ciao Aldo.
Ci dispiace sentire della tua esperienza. In Famio, ci impegniamo a fornire informazioni accurate e funzionalità utili. Ti informiamo gentilmente che le sottoscrizioni si rinnovano automaticamente per garantire un servizio continuo e che informiamo sempre gli utenti prima del rinnovo, direttamente sulla schermata d’acquisto prima del pagamento. Se hai delle preoccupazioni o domande, ti invitiamo a contattarci all’indirizzo support@myfamio.com con "Famio.Review" nell’oggetto, e saremo felici di assisterti.
Total scam and fraud.
Total scam. Does not work. And difficult to cancel “ subscription “. They take your money and give nothing. Total fraud.
Now they write trying to reach out.
Their service did not work. They took my money and attempted to take more. Why would I engage with them. Total fraud
22. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Chris.
We're really sorry to hear about your frustration, and we genuinely want to help resolve this. Our subscriptions are designed to ensure continuous service, and we always provide clear instructions regarding cancellation. You can easily cancel by logging into your account, going to Account > Settings > Manage Subscription.
We want to make sure you're fully satisfied, so please reach out to us directly at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
Myfamio if you are really sorry, stop taking my money for nothing!
This company has taken subscription money for three months from my account after misleading instructions lead me to sign up for a three day trial for £2.36, which immediately became £27+ . After finding the 'service' useless I tried to cancel my account and found it virtually impossible. I'm not a computer expert, nor am I a complete numpty, but after removing the app from my phone as a last resort, they are continuing to charge me and offer no help but 'go to your account, settings etc..or sending an email link which says much the same and no help. I can only conclude these are scam tactics . Next step my bank and Trading Standards authority I guess.
11. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Peter.
We are sorry to hear about your experience. Please note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed. The full price and the date of the renewal are available before the purchase. Deleting Famio alone won’t cancel your subscription. To cancel, you need to manage it directly in your account settings. We've already reached out to you, requiring additional information in order to assist you with your concerns, and we are looking forward to hearing from you. Rest assured, we’re committed to resolving this and will do everything we can to help.
Adesso risposta positiva
A seguito della Mia ho ricevuto il giorno successivo il rimborso direttamente sul conto, quindi devo dare atto anche quando sia compiuta una azione in senso positivo come una restituzione di denaro. Grazie.
Quello che non mi è ancora del tutto chiaro quale tipo di servizio avrei usufruito di cosa si tratta? Se riuscite a fugare questa mia lacuna ve ne sarei grato. Magari per avere un'altra recenzione positiva.
Fabrizio Romiti
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Ciao Fabrizio!
Grazie mille per le tue gentili parole! Siamo lieti di sapere che il rimborso è stato elaborato tempestivamente e apprezziamo davvero la tua disponibilità a riconoscere l'esperienza positiva.
Per quanto riguarda la tua domanda, il servizio per cui ti sei iscritto è Famio, un'app di sicurezza e tracciamento della posizione della famiglia progettata per aiutarti a tenere traccia dei tuoi cari. Se hai bisogno di ulteriori chiarimenti o assistenza con il tuo account, non esitare a contattarci all'indirizzo support@myfamio.com. Grazie ancora per il tuo feedback!
I have been charged ,for the past 3…
I have been charged ,for the past 3 months, $40.78 per month for a service that I never subscribed for. I do not have the app nor an account to cancel the darn thing. I informed my credit card company and requested the charges be reversed as i have been victim of fraude. Also contacted the the office of consumer protection on my city (Vancouver) so hopefully you are no longer allowed to operate in the city and the country
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Pablo.
We are sorry for any confusion. We never charge users without their consent, as there are multiple confirmation steps throughout the subscription process. Our subscriptions are set to auto-renew to ensure uninterrupted service. Please note that deleting Famio doesn’t cancel the subscription.
Please reach out to our support team at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
Fraud software
This app is completely misleading. Its functions are completely inconsistent with the online descriptions. The subscription fee is automatically deducted without any notification. The subscription fee is directly charged. I strongly demand a full refund.
18. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Angfai.
We are sorry to hear about your experience. Please note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed. You can cancel your subscription anytime in your account: Account > Settings > Manage subscription. Rest assured, our team is actively reviewing your case, and we will work to resolve it as quickly as possible.
It's about my funds
I have given famio one star, these people, company or whatever don't deserve a star, they are scammers,but I am prepared documents wise to take action. Famio, to whom it may concern, it's a matter of hours before legal action will occur because the way you scam me and several other's. It's time for repercussions. You guys are scammers,bottom line. !!
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Carl.
We’re truly sorry to hear that you're feeling this way. Famio is a 100% secure app, and we are always here to help resolve any issues. We’ve previously reached out to address the issue and are currently in contact with you.
If you have any questions, please don't hesitate to reach out to us at support@myfamio.com.
Thank you for your patience.
THIS IS THE BIGGEST SCAM EVER.
THIS IS THE BIGGEST SCAM EVER.
Don’t ever signed up to this app. In order to cancel the app, you need to send them an email. It has been months that I have been trying to cancel and they just dont reply. Such a headache, please dont do that to yourself.
EDIT: I have sent several emails, also with the Review on subtitle, they just never reply. TERRIBLE, DONT EVER USE THIS APP. I am taking legal actions as those people are real scammers
12. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Najylla.
We're sorry to hear you're having trouble cancelling your subscription.
We strive to make the process as smooth as possible for our users, and we apologize that your experience has been anything but that.
To cancel your subscription, please log into your account and follow the cancellation steps: Account > Settings > Manage subscription. Additionaly, we send a link with instructions.
Please make sure to contact us at the correct email support@myfamio.com, and include "Famio.Review" in the subject line.
We look forward to hearing from you.
FRAUDULENT COMPANY
I wanted an app to urgently track a missing family member. I entered their number and Famio said they have the location of the number but I have to pay £2.36. I made payment but never got the location and they wanted me to download the app. I refused to download the app expecting to send an email address where they can send the location of the number.
Not only did I not get the service I paid for, my account was further charged £23.69. I have reported the two charges as fraudulent because that is what this company is FRAUD.
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello.
We're really sorry to hear about your frustrating experience with Famio. We want to clarify that Famio requires users to download the app to access certain features, including location tracking, as part of our service.
Our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed. You can cancel your subscription anytime in your account: Account > Settings > Manage subscription.
Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
Vastaus yritykseltä Myfamio
Hello.
We’re sorry to hear about the confusion. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns, please reach out to us at support@myfamio.com with "Famio.Review" in the subject line. We’re here to assist you and ensure everything is sorted out.
I thought you can just add members with…
I thought you can just add members with their phone numbers in your Famio account. It turned out you have to make them install the app to their phone thereby letting them know you will be tracking their location. Useless app and waste of $30 trial period.😢
7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Bernardo.
We're sorry to hear you're disappointed with your experience. Please note that Famio only works if both people install the app and give consent to their location being shared. This is fully described on the app's page in Google Play and App Store.
Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you.
THIS COMPANY IS A SCAM!
THIS COMPANY IS A SCAM!! THEY MAKE IT IMPOSSIBLE TO CANCEL AND THEY CONTINUE TO BILL YOU MONTHLY NO RESPONSE FROM COMPANY JUST AUTOMATED BULLSHI& REPLY WHEN YOU EMAIL THEM ASKING FOR HELP TO CANCEL THEY ARE THIEVES!!!!!!!
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Kelly.
We are sorry for any confusion. Please note that we never charge users without their consent. You can cancel your subscription anytime in your account: Account > Settings > Manage subscription.
Please reach out to our support team at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
Like many others i have fallen victim…
Like many others i have fallen victim to the scam of famio known here as myfamio. I was at an event as a host and one of our guests lost her phone. I initially did not want to even pay for the 1 day plan but the guest was desperate and i just decided to help since the one day payment was under a dollar or so. I did not choose a plan, their service does not even work. I thought nothing of it but the next day i was billed and deducted a fee for a package i did not choose. These platforms are scammers and I really wish i had never subscribed. Now i am in a back and forth conversation via email with a support team who care more about money than customers. Absolutely criminal venture this one is. Avoid at all costs. Also, avoid helping strangers, now the guest i was helping has blocked me because i told her about the bill. Expensive lesson for me, well learnt.
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello.
We're sorry to hear about your experience. Please note that Famio can help you find a lost phone if the app was installed on the phone before it was lost. Anyone who has the lost phone in their Famio group can locate it in the app. Our subscriptions are set to auto-renew unless cancelled. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed.
We see that our team has been in touch with you and resolved the issue. If there’s anything further we can assist you with, please don’t hesitate to reach out.
This is the worst app ever
This is the worst app ever. I haven’t used their service because I wasn’t able to. I bought a 3 dollars membership for 3 days and found myself charged for a monthly membership without my consent. When I asked them for a refund for the 29.9 USD they took from my card for the membership, they refused and told me that the membership fee is non-refundable! Don’t signup. This is the biggest scam ever!
4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Taghreed.
We are sorry to hear about your experience. Please note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed. The full price and the date of the renewal are available before the purchase.
Rest assured, our team is actively reviewing your case, and we will work to resolve it as quickly as possible.
Money is being taken from my account…
Money is being taken from my account but my email address is not in the system. This is a scam. Edit: I did cancel .
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Neosha.
We are sorry to hear about your experience. Please note that our subscriptions are set to auto-renew unless cancelled. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed.
Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible.
We look forward to hearing from you.
Can’t get on website to cancel
Can’t get on website to cancel! I’m about to report y’all to my bank as fraud
28. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello!
We're sorry to hear you encountered issues with canceling the subscription. For further assistance, please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll be happy to help!
Looking forward to hearing from you!
Refund Received
I would like to confirm that I got my refund after I spoke with the admin team. Thank you.
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Naison.
We're sorry to hear about your experience. Our subscriptions are set to auto-renew to ensure uninterrupted service. It seems that your subscription wasn't cancelled, which is why you received a charge after a month.
Please note that we've received your email and are already working on it.
Thank you for your patience.
Dreadful company
Dreadful company. Con artists. Customer service-rubbish or non existent. DO NOT SIGN FOR THEIR APP AS THEY WILL TAKE YOUR MONEY IN THE BLINK OF AN EYE AND NOT LET YOU CANCEL. Absolutely dreadful. These people ought to be shot!
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello Shani.
We're sorry to hear about your experience. Please note that we never charge users without their consent, as there are multiple confirmation steps throughout the subscription process. You can cancel your subscription in your account: Account > Settings > Manage subscription. If you have any trouble, our support team is always available at support@myfamio.com. We've already reached out to you and cancelled your subscription.
If there is anything further you need assistance with, please don't hesitate to reach out to us.
Lies lies lies
Lies lies lies. Dont give them your card number. I cancelled my trial and they tried to charge me TWICE today.
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Myfamio
Hello.
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is cancelled, no further charges should occur. We would like to investigate this further.
Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, so we can assist you.
We look forward to hearing from you.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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