CWT Arvostelua 

Terrible service with no solution provided - the agent very soon started to have an agressive attitude when I pointed that out.
Refused to take responsability or even to apologize when it's the basics for a customer service center.

When I asked for the person I was talking to name then (s)he started panicking and refused to answer; what's more threatened me on top saying I was aggressive (for asking a name? you know mine I'm entitled to know yours too) and had already reported me.

Not recommended!

Very slow responses (more than an hour), completely inefficient in handling bookings. I ended up having to suggest everything—isn’t that their job? Despite having clearly listed preferences and profiles for everyone, they couldn’t come up with a single suitable option on their own. Not once did they get it right.

Everything comes with a charge—nothing seems to be included in their "service." The system doesn’t work, and to top it off, even calling them incurs a fee.

At this point, are they a booking agent or just someone clicking around on websites hoping for the best?

Terrible Experience – Useless Service and Higher Costs

CWT is absolutely useless. There is no real customer service – you can’t even make simple flight changes directly. Everything has to go through them, and when you try to contact them, there’s no response. It’s frustrating and inefficient.

The prices are higher compared to booking directly, and there’s zero added value. I honestly don’t understand why some organizations require their staff to use this agency. As others have said, it’s a complete waste of tax money.

Avoid if you have the choice!

Never use this service if you want to save brain cells.

Wow, if I could give them negative stars I would! Dealing with Gate36, an offshoot of CWT, I was hit with an undisclosed $77 to change a flight on top of the Air NZ change fee (which I accept) they never mentioned this $77 cost, as it is their policy "not to disclose fees with clients"!!! Utterly ridiculous - what company doesn't disclose their fees!!!! Especially since this, being afterhours, I had to chase THEM up after no activity! Will never recommended anyone to use CWT / Gate36, especially in a corporate capacity.

Worst website to travel ever. Only issues when login. My review is reflecting one day, but I had several issues across the last 3 years.

I had a very poor experience with a travel representative, "JL" from the Cost Construct team supporting the US DOS. He booked me on a 36-hour itinerary with over $1,800 in out-of-pocket costs, without being offered alternative options complaint with Fly America Act or informed of my right to request a waiver at no additional cost to the USG. The flight entailed me Fly from the PHL to Seattle then to Doha Qatar to BKK. I repeatedly asked to speak to a supervisor and was ignored each time. I am escalating this with an email to Department heads and CWT HQ in MN. As someone traveling on official government orders, I expected more transparency, professionalism, and basic courtesy. -KG

My company has been using them for years, anything you can think of that you wouldn't want them to do, I have likely experienced at one time or another. Thankfully my company is moving away from them but today they gave me their final parting shot of: 1. not listing the flight I wanted online despite the carrier (KLM) listing the flight. This happens all the time! 2. I was on the CWT app chat to book this for 30 mins, just when I thought it was done they say 'you flight is not booked, contact us to book it'.....then left the chat. Great, thanks!

Abysmal. CWT is scraping out its margin though providing low service and limited options at a higher price. It ends up more expensive than booking with the airline directly and it's endlessly painful. 40 minutes with rude agents to change a flight.

Not helpful at all. The agents cut me off twice, first one due to connection and the second one was raising his voice at me. They were rude and one of the agents was yelling at me and calling me rude just because I told him about Air Canada policy that has 24 hours cancellation policy where the customer entitled for a full refund, and mentioning he has 10 years of working experience in this industry (?) They charged me 300 dollars for cancelling my flight and when I called Air Canada to confirm, the airline told me that I was supposed to receive the full refund.

Wouldn’t recommend myCWT to anyone. If I could give a negative rating to them I would.

Horrible choice for booking flights. CWT will go with the worst flights, no support to choose seats, and poor customer service all around.

Spild af skattepenge... Desværre skal vi på Aalborg Universitet booke rejser og hoteller gennem CWT. Den kryptiske onlineportal, ekstra "service" omkostninger for booking og ofte dyrere priser end ved direkte booking hos flyselskaber og hoteller er problematisk. Værre endnu viser en booket billet sig ofte slet ikke at være booket – de sender blot en mail (nogle gange gør de ikke engang det), hvor de skriver, at rejsen faktisk ikke er blevet booket – og i mellemtiden stiger priserne. Sidste år oplevede jeg at opdage, at en rejse til Kina ikke var blevet booket – på trods af, at rejsen stod som bekræftet på deres portal.
Jeg har ingen anelse om, hvordan de får lov til at være leverandør for offentlige organisationer i Danmark.

Poor booking, you’ll get the longest inconvenient route to your destination after you notify them to prevent delayed airports. Be prepared to wait at least two hours to start the back and fourth game with the airline company and CWT.

There is no communication, delays in the decision and additions costs not explained nor justified. I would avoid until they fix their management style.

The online portal is just terrible. Can't modify flights once they are booked. Can't cancel flights once they are booked. Online CS cancelled the flight for me but it still showed on my trips preventing me from booking another flight as it said I already had one! Online CS had to book another flight for me, but it's not showing up on the site! Can't book a car as the page goes blank - online CS got the same problem and told me to try later. I hate using their awful system.

CWT is pure nightmare. They completely screwed my order, due to their late reaction cost of my ticket raised by 1300€. Then offered me another ticket for 568€ but normal price was 117€. And then they charged me 29€ PER ticket - and because I complained about the 568€ they charged another 10€ for change. Can you believe this? It is completely insane how bad it could be. And so frustrating as our corporate is making usage of this crap mandatory. All this misery is multiplied by another evil named CONCUR... shot me please, I do not want to live any longer...

Great service in the town

Terrible service. Every time I call or on-line chat to make changes to my travel plan, it takes at least an hour. And often times, you will have to make a second call or email because they did the opposite of what you asked for.

If you are looking for the expensive and bad service - you came the exactly right place.

Our University requires us to book plane tickets and hotel through CWT. If we book on our own they will not refund us.

Basically it works like that: you go on momondo or google flight and find the best cheapest flight. Then you call CWT and ask them to book it for you - they do that flight for you but they will not find it at the same price but 20-35% more expensive plus the CWT service fee!

For the hotels: you ask them to book at hotel for you and spell out the hotel name, they will book a wrong one anyway. And they impolitely tell you that you were unspecific.

På mit universitet er vi tvunget til at købe rejser og hoteller via CWT, som på en eller anden måde har fået eneret for os.
Ja - CWT er MEGET DYRERE end det almindelige rejsemarked, og en del af skatteborgernes penge går til at forgylde CWT, der ikke yder nogetsomhelst til gengæld.