Perk Arvostelua 678

E' la peggiore applicazione b2b che ho utilizzato nella mia vita. Uno stress organizzare un viaggio di lavoro

1 week after the screening call we already scheduled the 3rd round (assessment, with case study presentation). Within another week the interview was postponed - due to hiring manager falling sick - and then cancelled - due to process being put on hold - till I was sent a generic template email that they filled the position with another candidate.
Not the way to handle an (senior) applicant. They may offer 7-star experience to their customers, but apparently not to their (potential) employees.

Precios de trenes carísimos y sin posibilidad de elegir asientos. Viajamos varias personas de la misma empresa cada uno en un vagón. Oferta hotelera pobre y pésima, mientras que en Booking encuentras hoteles en la misma ciudad y fecha desde 70 euros, en Perk no hay nada que baje de los 200. No trabajaría con ellos si no fuera imposición corporativa, les queda mucho por mejorar para dar el servicio que dicen ofrecer.

Leider muss ich als Hoteleigentümer sagen, daß dies kein guter Partner ist. Wenn Kreditkarten nicht bebucht werden können, bekommt man sein Geld nicht. Jedesmal wenn jemand am Telefon zu erreichen war "nur englisch" und da müssen wir nachfragen wir melden uns. Seit 2 Wochen warten wir nun auf unser Geld. Wir haben mit versch. KK zigfach versucht diese zu bebuchen. Ging nicht - keine andere Lösung in Sicht. Der Kunde der dahintersteckt, wälzt alles auf Perk ab, und wir sind die Dummen. Nie wieder !!!

Hi, ich betreibe ein kleines Hotel und Perk ist echt ein mega unfähiges Unternehmen. Es spricht keiner deutsch und meine Rechnung können Sie nicht empfangen oder lesen ( Normale PDF ). Bekomme ständig anfragen das ich die Adresse anpassen soll welche schon angepasst ist. Wenn Perk unfähiges ist E-Mails korrekt zuzuordnen ist das nicht mein Problem. Ist übrigens bei 3000 Buchungen im Jahr das einzige Unternehmen mit dem ich Probleme habe. Perk habe ich auf Sämtlichen Kanälen blockiert. Ich kann nur jedem Unternehmen empfehlen, nicht über so einen Dienstleister zu buchen. Perk Bucht auch nur über booking oder sonstige Plattformen und das mittels euren Daten. Für mich ist nicht ersichtlich das Perk gebucht hat und somit darf ich aus Datenschutz keine Rechnung direkt an Perk weiterleiten und muss über Booking gehen.

Extremely frustrating and unreliable service
This is, unfortunately, one of the worst services I’ve had to deal with.
This is now the second time they’ve failed to handle a very simple flight change, even though I approved everything via email. For the past 3 days, I’ve been told repeatedly that they are “working on it,” with no actual progress.
The last time this happened, it ended the same way: after days of delays, they told me the flight was no longer available-which is no surprise after waiting that long, as it became fully booked.
And now it’s happening again. After multiple follow-ups, I’m told the previous agent made a mistake and that the issue has been escalated. This is exactly the same excuse I was given last time.
If you’re considering using this service, be aware: delays, poor handling, and repeated excuses seem to be the norm.

Where shall I start? I made a booking for two people, two separate rooms for two nights. I then had to change one of the names, owing to operational requirements. No, that was not possible, according to the website. I phoned Perk, I emailed Perk, but the simple act of changing a name was beyond their comprehension. It remains beyond their comprehension. This service is beyond utterly awful - Perk is in no way fit for purpose. Unfortunately, Trustpilot cannot allocate negative stars...

My company recently started using TravelPerk for booking business travel, but the process has been challenging. After submitting a booking request, you have to wait 3–4 days for a confirmation. When I needed to change my travel dates, I learned that changes cannot be made online. You have to call, but the representatives who answer the phone don’t have the authority to make adjustments. Instead, they escalate the request, which takes another 3–4 days for someone to respond. Once they finally reply, you then have to provide approval for the revised dates, adding even more delay.

This process is not suitable for time‑sensitive travel, especially for business purposes. The pricing also isn’t significantly different from booking directly through the airline’s own platform, which makes the delays even harder to justify. Because of these issues, our company will be changing direction and exploring other travel‑booking options that better support timely business needs.

This is the first time in my life that I have ever complained about something online; that is how bad my experience was. They had issues booking my trip and informed me via email to enter their support chat. That's fine, I thought; maybe prices changed or a train got cancelled or a hotel overbooked. Then I spent 2/3 of my day in the office in their support chat writing with what seemed to be interns who can only copy and paste something from a script. No one understood why they could not book my business trip, but worse, they did not want me to leave the chat. They don't give you answers to basic questions. I asked multiple times, like, "What is it that you need from me to complete the booking?" or "Can I leave the chat and go back to work while you find out what the problem is?" After most of my day was wasted in the most unhelpful chat, I closed it and just cancelled my travel plans and booked the exact same thing again in Perx, and then it worked right away. My colleagues had the exact same issues. If your company uses TravelPerk, DO NOT USE THE SUPPORT CHAT. Not only do they not help you at all, they waste your time.

Unbelievably bad platform and even worse customer service. Any change requests get put into a manual queue that a human needs to manually CALL to change and takes upwards of 4-8 HOURS. Before it’s done. There customer support has zero ability to escalate, approve, or handle issues. I was told a flight change approval would take 24 hours to process. It will shock me if this company is still in business in 2 years with the advent of AI and automated bookings. Run dont walk away from this platform.

Very bad customer support experience. If you need to change some flights expect to spend hours trying to communicate with them what needs to happen and then expect it won't work.

Abysmal customer service. Stevie quoted me £94 to change my flight, but after I accepted this she never replied and after a week the new price was £1,200. They resolved this for me, then I asked Yel to book me seat 23K. I just happened to check this morning out of interest and he booked the wrong seat for me! Then when I reported this to Ishrat Metoo, he claimed that my seat was already 23K. Yes, because I changed it! Then the next agent, Lady Joyce D, lied and claimed she'd fixed it for me. How are all 4 agents I spoke to so clueless?

Ho usato più volte Perk. Se si tratta di prenotare voli o hotel è quasi sempre molto efficiente. Ogni volta che devo prendere treni con Trenitalia, invece, devo fare almeno due passaggi con l'assistenza per richiedere che la prenotazione venga confermata e che vengano generati i biglietti.
Ieri ho fatto alcune prenotazioni per i colleghi e dopo 24 ore e almeno 7 interazioni con l'assistenza sono ancora in ballo perchè non ho ricevuto tutti i biglietti.

First time - a simple flight change request was not completed and I had to spend 1.5 hours in online chat trying to get the change completed. What’s the point in using an agent if I need to chase you?

Second instance - my nickname was used on an international flight booking, trying to get a name change to my passport name, radio silence from Perk, I sent multiple emails asking for an update and the system blocked my email address.

Terrible service. Do not recommend.

Charged a higher room of what I got, when requested. "Support" by Anna P was I have to go an negotiate with the hotel myself, then blamed the hotel but refuse to at least refound the difference between the rooms. Basically you will pay way more for a room than paying directly to the hotel and lose any chance to fix any issue as Perk is in the middle.

Online booking is reasonably easy and rates are generally competitive but more than booking direct but...

1. There does not seem to be any intelligence in checking that an itinerary is correct, i.e a flight followed by a hotel, followed by a flight is sequentially valid i.e you can book a flight, book a hotel on arrival and then book another flight which leaves before the 1st flight has arrived.

2. Most problems arise when you need to make changes. You change a flight, my company approves, then a few hours later you get an email that price has gone up a few dollars so they can't book as it's higher than was approved. I've had this loop 3 times once and the price has increased by 100's of dollars. Previous Travel agents I've used have been able to hold flights for 24 hours.

Finally, why hide the chat function in the App and website, it should be front and centre, although to be honest 'Juno' the agent is as useful as a slice of soggy toast that may be the reason

Terrible customer service, absolutely useless, deliberately useless.

Travel Perk refuses to support in emergencies and takes so long to respond that flights get sold out and fares increase. They also have very incompetent people on the phone that don’t know how to think and problem solve but simply follow a script. If you are stranded while booking a flight with them, you have no hope.

In 15 years of using travel agents to make business trips, I’ve hardly seen such an incompetent company. I’ve had too many bad experiences to tell them all but the most significant for this review: a flight is canceled and a colleague of mine gets the notification on his klm app so he asks Perk to rebook him (we’re on the same flight). I had no notification on their app that this was happening and my colleague triggering a rebooking didn’t make them think “maybe we should let the other colleagues know”. This company displays alarming amateurism and that’s not the sort of support you want to receive when your trip goes wrong. Needless to say when I asked to rebook the same flight as my colleague, their travel agent was so slow that i had to take a different flight, not direct.

Shoutout to Jomart R, who kept me waiting for an update for 50min with 0 news. Great job.

Avoid at all costs.