Big John's Arvostelua 

Ordered the 20” Vegetable Pizza there was a tray pizza base on the counter however the assistant went to the back and got another pizza base and made the Pizza probably left over rubbish. Went home tasted awful and the dough at the ends was a dry as anything. Had an upset tummy afterwards, whole family did not like IT.

Went to the one corporation street disgusting mushy peas never seen like green water staff rude it needs closing

Awful total s**t bad mouth rude staff..no attention to customers

Always found big johns are only ok for pizza .The chips have the most awful taste and smell .To say I was surprised when I tried the coronation burger would be an understatement. It was juicy ,tasty ,temperature hot and really tasty .Well done big johns

Always have a good experience food arrives well packaged and piping hot and good size portions

Cold chips and rude staff. Won't be visiting again anytime soon.

Fish overcooked, no batter & food was 30 minutes late

Took an hour to prepare and send an Uber eats order from the Soho road branch in handsworth.

No happy, I have ordered three chicken and chips at Big Johns without realising that it's £3:49 for 1 piece of with no chips. I have called Big John's to rectify the order and was told that, that's what you have order and that's it. So I have paid £10.47 for 3 pieces of chicken. Note to others customers, bad customer service and extortion.

Staff were so rude to me and nice to other customers

Well a once great brand across Birmingham, has come down to the fact that profits come before customer service. On my last day in Birmingham, ordered from the Erdington branch, for delivery from their website..

Driver arrived 45 minutes late
Started shouting at the customer and blamed customer for lateness and incorrect post code
Food therefore cold
Promised call back from manager, didn't happen

Complaint lodged, about the unprofessionally driver, promised call backs and cold food.

Reply said to give them one more chance as we are all humans and make mistakes.
No apology, No to keep me as a customer . Just empty hollow words. Told them squarely No.

Customer service team didn't even respond or defend the company they work for afterwards, maybe the reply hit a nerve. So says it all. Staff don't care either, or they are immune from criticism.

There are plenty of alternatives and competition out there to satisfy your needs, across Birmingham, just hope big John's isn't one of them. You would have thought an established brand would care if its reputation and how it treats customers. Not in my case.

For me, it's the end of being a big John's customer. Account deleted. But what do they care, as there are other customers that keep them going.

Only upside of the business is the food hygiene rating.

I would like to thank Zahra in west bromwich for her outstanding service in big johns....
I would recommend anyone to go there...

Worst quality on soho road better customer service but on top they dont give any sauces with food even if you buy food worth 50£

I have ordered from this place for the last few years on the food has been excellent. my last order and my last was horrendous! i ordered a doner kebab and chips. there is no other way describe it as the left overs of the night before. everything was stone cold and the chips were shrivelled. I should have known better when the order arrived in less than 30 minutes of ordering! maybe the authorities need to look into this as the food standard did not meet any regulation. Im sorry big Johns but as a loyal customer for many years this really is not acceptable! the whole meal went into the bin and you can keep your stamps I will not be returning!

Omg vile food.very dry chips were like bricks.
Bought a meal and was nit given my pop.

Wasnt askednif I wanted condiments or salt and vinegar on my food

The food was absolutley nasty
Even my dog walked away from the chicken.

Worst place to order any food from, dried out food and they refuse to give refunds, but they will send a driver out to come collect the poor quality food to do an “investigation” and still refuse to refund.

£16 for the food I received is an insult, lack of it , not very tasty at all scabby minimal salad, do not order here, bloody disgusting

Complained that the pizza had hardly ant topping compared to the usual amount and asked to speak to the manager. That so called manager was abusive, arrogant and unprofessional. The Chelmsley Wood branch is an utter disgrace and that manager needs sacking. Had it not been over the phone I am sure the outcome would have resulted in my arrest. Avoid this place like the plague and spend your money on people that know how to treat customers that pay their wages.

I gave them 1 start, because you can't leave a zero star. I ordered 2 Donna and got a single piece of meat in each one. I rang to complain and was told, the staff are instructed to do this! 🤷🏼‍♂️ It's policy. Unbelievable. Will never buy from there again.

Utter disgraceful service from Big Johns Chelmsley Wood, due disability & being disabled,
I previously used this store 2x a week for pizza.

Tonight the 15th December 2021 I placed my normal order for pizza,

1st issue the drivers (just eat drivers x2) went to the wrong address although I clearly gave directions on my order where to go.

Upon delivery my pizza was absolutely stone cold, it was that cold the cheese was like rubber, so I politely refused to take food & asked for a reorder.

I called the store 01217709555 & spoke to a girl who said the manager will refund the cost and for me not to order from the store again.

I ask why ? as this was disgraceful customer service,

I was told because I refused the delivery & it was on time (didn't matter it was cold) the store would no longer honour any orders to my address.

I explained the food was stone cold & the girl said "doesn't matter my manager said it was on time & not to order again"

I have never been treated so disgraceful utterly shocking service