Big John's Arvostelua 

We placed an order which came to £27 as a treat for my grand children as it was new yrs eve. We ordered pepperoni pizza which was so doughy I had to spit it out. They gave us milkshakes which we had ordered and told us to wait in the car park for our order. We waited that long the cream had melted on the shakes. . The chips were OK but not up to usual standard. What a waste of food which went in the bin. I've ordered from here before and it was good but would I go again. Definitely not.

I have been a customer of Big John’s since 2007, and the last two years show that something has changed. The pizzas no longer have the same amount of selected toppings as they used to. The last two orders were a real disappointment. The pizza was burnt on top, which never happened before. I always praised their pizzas, even the vegetarian one was very good. This time I received a rubbery, shoe-sole-like pizza. I do not recommend it anymore.

We have been having take aways for many month's now and usualy we dont have much to complain about. Tonight we orderd our various items and usualy for £15.99 we would get a 10 piece bucket of chicken. When the order was ready they called our order out and said 8 piece's of chicken, we replied no we ordered 10 piece's. We only do 8 pieces now! so how much is that we ask. £15.99. So you remove 2 pieces of chicken and charge us the same as we've been paying for months with no warning or notice? so we had to pay extra for the 2 pieces we required. We were most disapointed those having the chicken as it was only slightly warm and very dry. Needles to say they will now loose our £53.00 + order every week.

Absolutely awful cold food customer service disgusting
Chips probably a few days old along with the meat
Disgusting service and food
Staff really rude

I have tried food from Big Johns multiple times, however, the food is always at a very low quality. Chicken, Chips, Burgers and Pizzas are never at a good temperature. Donner meat is always dry, too tough with a funny burnt taste. Chicken is also tough with a funny oily taste. Pizzas seem to always be filled with too much paste and very greasy cheese. So I'll never eat from Big Johns ever again, and I hope others don't waste their time & money for any food from Big Johns.

I have been ordering from Big John’s Shirley (as well as other Big John’s branches) for years. Last week I placed an order with no issues. Today, I ordered in exactly the same way — only to receive a phone call telling me to cancel my order because “it’s not worth delivering to you” and that the driver “doesn’t like driving that far.”

Yes, that’s the actual reason given.
Not “we’re too busy,”
not “we’re outside the delivery radius,”
but the driver doesn’t like the drive.

I was also told this direction came from head office, which makes it even worse. If this is genuinely your policy, then why allow customers to place an order in the first place? Why take the money and then phone the customer to cancel because someone can’t be bothered to deliver?

Absolutely shocking customer service, zero professionalism, and a complete disregard for loyal customers. I’ve spent years supporting Big John’s — apparently that means nothing.

If this is how Big John’s treats returning customers, then I’ll take my business elsewhere and make sure others know what to expect.

I ordered food from big john hallgreen birmingham. I ordered masala fish which was salty and the batter was so dry and fish was hard to pull apart as it was fried so much, gave me stomach cramps and was in pain all night. Rang the company and they said never had a complaint before..

We had to have the service man to our house to fix the hot tub don't remember his name very friendly and very knowledgeable about the tub.

It very expensive in big john's
burger meal was £2.99 now £5.99
Donner kebab meal was £5.00 now £7.49..when order meal don't understand..I'm keeping way from big john's Northfield. Avoid Avoid Avoid

called customer service the guy is a wet wipe doesnt care about customers who pay good money avoid them

As an allergy sufferer, I checked and double checked with the imbe cile staff to make sure they didn’t put mayo on my food.
I got home (to another city) and found they poured mayo all over everything I ordered.
I called their number, only to be told to go back to the restaurant. I’m 2 hours away. Their customer service is an angry little man who couldn’t care less. The line says to report complaints but this guy was not interested and hung up on me both times I called. I’ll have to starve since I can’t go back to the store and I can’t even complain about it.

I went to big johns in Erdington Birmingham and asked for 2 piece chicken and chips, I did not have my glasses, so when I reached home I realised they gave me 2 chicken breast and chips, I went online and the online price was cheaper than what I paid. I phoned their customer service and they said in the end that the conversation was futile because unless i went in the shop to resolve the problem they could do nothing about it (i explained i suffered with my mental health therefore it was difficult for me to go back in just like that). I did go back in the shop eventually 2 weeks later and when I eventually spoke to the manager he said he would do nothing about the situation, so I spoke to customer service again and said I did go back in and nothing was resolved, I explained to them that they said it was futile unless I went back in and as I had gone back nothing had been resolved and it was very bad customer service from them and the shop, they denied they said this and that they would put down the phone and they did. I am disgusted at the treatment I have received from bigs johns and will Never go back.

Delivery driver tried to kick my dog when I was getting the money to pay for my order. My dog is a micro French bulldog, and is approximately the size of his shoe (size 7/8). When I asked him what he thought he was doing, he looked at me and put his foot down. I asked him if my dog had growled/barked at or touched him and he said no. So I asked why he thought that it was ok to try and kick my dog. Then as he was walking away he told me to “go fu*k myself”. All of this was witnessed by 4 of my neighbours, and he only retracted what he said because I confronted him and my male neighbour told him to watch his mouth. Absolutely disgusting excuse for a human being. Driver also lied and told his manager that my dog attacked him. Avoid this location at All costs.

Horrible staff, rude to us all, don’t recommend, rip off for food , don’t go there there horrible men that work there do be ready to be spoken to like shit

Northfield store. Bought kebab in pitta with salad. Halfway through it became apparent there was zero salad. Two ingredients and one missing. Brilliant 👏

ordered from west bromwich,food was showing waiting pick up for @30 mins.
Arrived just warm .The food & service has got worse over last few yrs.
WILL NOT be ordering again from them

Wow. Just wow. The customer service here is horrendous. Doesn’t matter what branch you order from, please do not call the Birmingham customer service number and expect them to help.

Ours is generally the Quinton branch and we’ve had really poor service recently I.e missing items and incorrect items. When you call customer service, you’re met with aggression, defensiveness and many times Saddiq Mohammed disconnecting us from the call. We have many recordings of this.

Very sad in the currently climate when consumers are really conservative about spending on takeaways and selective on who they order from. Clearly, Big Johns doesn’t need the revenue.

I hope this reviews helps others. The industry is struggling so choose wisely as to who you support.

I put 1 star in order to write my review else it does not allow you to write the review.

From my experience I rate it 0 zero. Here’s why:

Well I ordered donar in naan chicken and chips with salad everything tasted off. Big johns tried to hide the bad smells by overdoing it with the sauces on the donar and the salts on the chicken.

They think customers are dumb and not gonna notice the bad taste and smells … selling unfit food for human consumption. I had this food in the evening next day woke up with severe stomach cramps and diarrhoea and vomiting the whole family. Went doctors and told them the whole story and got told by the doctors it was food poisoning.

Now for the rest of my life im not eating out any rubbish takeaways or restaurants. The chronic stomach ache I suffered almost killed me. Rather cook at home eat clean healthy and cook meat and chips when ever I crave at home.

Every one stay away from takeaways & restaurants…your health is your wealth they are making money from us customers and putting our health in Danger they not gonna care as long as they make money from us.

Hi
Been using big johns for years,but the last six months getting less and less in meals chips good portion but kebab meat just enough to feed a child.
So we changed order to a pita bread with kebab meat as have too fill it,but again Saturdays order terrible inside hardly no kebab meat and put in bottom of pita bread chicken meat which didn’t ask for, salad not good either my rabbits have better.
Seems like when different staff on just put in what want or as we’ve had nothing so basically paying for portion of chips and pita bread and slice of tomato, has anyone else noticed as we are going too stop using them as we all had funny belly’s after.
Why have they gone so poor in quality and quantity???
Anyone else having this problem and always getting orders wrong we use Chelmsley wood one cooks lane.

WONDERFUL. thats all i have to say fr