my.gov.au Arvostelua 

Hours wasted linking this, verifying that, all for things to freeze up and then go "please call us to continue". Then you call, go on hold for 20 years, finally speak to some Indian that tells you they can't verify your identity because besides the 5 forms of ID you've already submitted, you don't have your official government certificate that you farted back in 2003. So you're back at square one. Bonus points if your device isn't in Australian English, because that causes an error in the myID app when linking to the mygov app. Which you need both of, to link to your ATO. Calling it a circus is an understatement. Repeat this process every time you attempt to use this rubbish until you finally proclaim "fk it" and never use it again. Our tax money going down the toilet as usual.

Why can’t you put no stars, never in my life have I come across a worse website/app in my life. Takes you round in circles endlessly. Everytime I try and do anything I mess about with it for 20 mins get too frustrated and give up. Whoever is responsible for the design needs to be fired immediately I could have made a better system on a laptop as a child. In the UK it’s simple, easy, click of a button. Here it’s an abomination. How can one of the wealthiest most advanced countries in the world can have such a useless system. I’ve applied for visas in Kenya that are more simple than just logging into your account on here. Needs to be changed it just baffles me how a country like Australia can have such an appalling system.

Its impossible to log in. Impossible to link a service. Beyond complex and im a high voltage electrician. I honestly dont know how they could make it any more difficult, It must be on purpose to piss people off, (mission accomplished) Every year I have e to go through the same bullshit again. The security settings are impossible. My i.d, authenticator, your password is wrong, your password is turned off, error please call us.....Then waste another hr while you try to talk to someone. Its an absolute joke, but also not surprising considering its the Australian government.

If I could give this site less than 1 star I would. I have never been able to log into this site successfully on the first try. Reset password button only works occasionally. How can a public service be this consistently unusable? I loathe AI, but perhaps this is a use-case for sacking whoever is responsible for this travesty and replacing them with a bot.

The worst & ridiculous setup ever. You cant log on & go around in circles with MyID. Ive tried completing my simple tax return for a month now, always a problem.

What a great service!!! They cancel your account with no notifications, make you sit on a phone on the weekend for over an hour, then tell you the service you used the prompts to connect to that line tells you it's Monday to Friday service!!? Then get on the m-f service and then I, have to now open up another account, then, I, have to waste my time linking MY services back to the new mygov account, but, boo hoo, you can't ask serious questions like: where was my notification??? Because it affects these government workers mental health!!! Stuff my mental health, where's the support??? If these idiots worked in the real world in a real business, they wouldn't have to have sooo many mental health excuses!!!
If the governments and their employees were good at their jobs, we wouldn't need to ask such simple questions!??
Sellout morons!!

They share details, like phone numbers, with other government departments like the NDIS. They have not been given MY PERMISSION to do this, and I have been harassed mercilessly by the NDIS people now for months, for a service I was COERCED into using in the first place. I have extreme trauma, and now I feel liked I have been re-raped by these "people".

A huge shoutout to Wai at the call centre. This poor lady had so much patience with me being so computer illiterate🤦🏽‍♀️your a legend👏🏻

Absolutely disgusting and unethical. It won't let you login to the ATO despite having a password, fingerprint, and passcode. And their customer service chat is all robots that won't transfer you to a human, you have to call. In this day and age no one should be forced to make a phone call. It's very dodgy behaviour to refuse to allow the public an avenue of communication that includes a written record.

my gov is an absolute nightmare total garbage and so is that ID rubbish. Going round in endless circles, changing passwords every time you need access, inputing driving licence medicare number etc getting nowhere after hours

Have to add a authenticator to my gov sign in now one supported by my gov app yet still saying code is wrong what a load a crap just to log in

If there was a score below 1 star it would overly flatter the app and the website. The government is a disgrace leaving us no alternative than to deal with a site that won't work. When it won't work the error tells you to call 132011. Then you learn the government has outsourced the help line to people in the Philippines! They help by telling you over and over to keep trying the website and the app that don't work.....great help! All due respect to the Philipinas, they are lovely people but why are we not dealing with people in our own country?

Rubbish app - I get messages to go to My Gov then cannot actually get in. Thank god I have a decent accountant...

This is easily the worst website I have ever dealt with which is surprising since it is a GOVERNMENT website. Clicked forgot password twice but it didn't send me the code at any point, attempted to enter my password got it wrong and it locked me out for 30 minutes. Tried to sign in with MyId and it said you need to link it to MyGov WHICH I NEEDED TO SIGN INTO, what's the point of having a digital id if it send you in an infinite loop. Then i tried to create a new MyGov account and i clicked use email and it said "you have signed out of this browser", tried different ways to create a new account and was met with similar issues. AHHHHHHH

This is just a dog's breakfast.
I have been locked out of my account even though no details have changed.
I have been told I have to open a new account but when I try to use my email address, I get a dialogue box telling me that my email is already in use!

Worst online service of all time, even its own members find it almost impossible to get into.

I kept trying to reset my password & it took my round & round in circles.

Absolute nightmare to navigate. Sack the IT people who thought up such an awful system! Even with ID from my photo, my fingerprint, my passport & licence it still wants more information & logging in is a real challenge causing major issues!

They are clueless.
I was having problems downloading my Medical Benefits Statements from my inbox after it suddenly stopped working and giving me an error. I called to get it sorted and was emphatically told that it never ever had the ability to do this, even though I had already downloaded several statements previously. I even spoke to a "supervisor" who collaborated and said that it never had the ability to do this, which is obviously incorrect as 3 months on I can now download the Statements again. You know, the ones you said emphatically can't be downloaded from my inbox. It must be magic! - YOU FOOLS.

My Gov 🤣Most pathetic organisation in Australian history.
Very unprofessional the very hard to live in the country run by dumb asses 😁🤔

I forgot my password, and the system asked me to follow several steps to reset it. I completed all of those steps and replaced my old password with a new one. After that, the system requested the answers to some security questions, but I couldn't remember them since I had set them a long time ago. As a result, they locked my account and advised me to call myGov. The next day, I called and spoke with a representative after waiting in a long queue. Because I couldn’t recall the answers to my security questions, they had to close my account and advised me to open a new one. This has been a hassle, and I dread the process of linking all my services again, such as ATO, Medicare, and Centrelink. In the name of security, the current myGov system is providing a disservice. I wish I could select zero stars instead of the one star I had to choose on the satisfaction rating scale.

To the MyGov Correspondence Team,

​I am writing to seek your expert guidance on a matter of basic mathematics. It appears there is a slight disconnect between the disability pension your department facilitates and the digital expectations you place upon its recipients.

​Currently, my medical expenses alone exceed $1,400 per month. After attempting to cover the cost of existing indoors, I am left with what can only be described as "crumbs."

​In your infinite bureaucratic wisdom, you have decided that the only way for me to receive correspondence is via a secure portal that requires consistent mobile data and calling credit—utilities that cost between $40 and $100 per month. Since you are the ones facilitating a pension that doesn’t cover the basic cost of living, perhaps you could explain which life necessity I should sacrifice this month to afford the "luxury" of reading your automated letters?

​Should I:

​A) Forgo essential medication for several days? ​B) Miss a utility payment to fund the data required to see a "New Message" notification? ​C) Simply appreciate the irony of a government department demanding I spend money I don't have to access a service they claim to provide for my support?

​It is a fascinating paradox: you pay the pension, so you know exactly how broke I am, yet you insist on a communication method that requires me to be wealthy enough to maintain a consistent digital presence.

​If the goal of this setup is to ensure that those of us in poverty remain uninformed and burdened by "consequences" we cannot avoid, then you are succeeding brilliantly.

​If, however, there is a shred of common sense remaining in your offices, you will stop sending me redundant notifications to an inaccessible account and start using my actual email address.

​Until then, I will continue to enjoy the mediocre day my poverty allows, while you continue to hide behind your digital fortress.

​With the utmost sincerity,