musafir.com Arvostelua 649

I had a disappointing experience with Musafir while applying for a Schengen visa.

Issues:
Service confusion: When I raised concerns, I was told document checking was not part of the service, despite sharing a screenshot of my WhatsApp conversation with their official number confirming the same.

Unwarranted assumptions and contradictory statements: In one email the consultant wrote that my application had been “refused.” In a later message she stated that the embassy had contacted me to verify my travel plans after which the refusal was issued, even though I had never said my visa was refused.

Poor coordination: Communication was split between email and WhatsApp. I was also told that an email I sent on 3 Feb was not in their records and was asked to resend it on 9 Feb.

Incomplete document guidance: The checklist shared did not include some mandatory documents and attachments mentioned in the email were missing.

Lack of document verification: I shared drafts of my cover letter and itinerary for review but they were not properly checked and errors remained in the final version.

Overall, this was a very poor and disorganized experience. I would recommend anyone to think again before availing their service.

I applied for my Turkey visa through Musafir, and Tansifa has been a great help throughout the entire process. She guided me at every step and was always available whenever I needed assistance. Her support made the whole experience smooth and stress-free. Truly appreciate her professionalism and dedication.

Tansifa from your musafir team was very prompt for my Saudi visa. Thanks for your quick effort.

Very Fast and very , thank you Musafir. It was really fast process to issue visit visa for my wife.

I had a very good experience with Musafir and can only recommend them. I have applied twice for a UAE visa through their agency, and both times the process was smooth, fast, and professional. Communication was clear, and I received my visas without any issues. I would definitely use their service again.

They managed to get us an express visa in under 24 hours during a very stressful situation. Every email and call was handled with patience, care, and professionalism. Special thanks to Maaz Chandle at Musafir for his incredible support — he did a fantastic job!

I had an absolutely wonderful experience with this travel agency. My journey started with Anoush, who was truly patient, helpful, and flexible. He offered me multiple options, and I always tell him I was lucky to be handled by him, as he patiently waited while I changed my destination multiple times before finally settling on the UK. Following that, Remya took care of my visa procedures and was incredibly patient, professional, and detail-oriented throughout. Thanks to both of their efforts, I was able to achieve my target and join the UK tour. I extend a big thank you to them

Kavan from musafir is the best, he helped me get a visit visa same day it was out

Slow to respond, regularly make mistakes, over reliance on emails: just a pretty poor service. Feels like dealing with an average 1990s travel agency.

There’s much more reliable and tech-savvy providers out there.

Returning customer. I applied for an express UAE visa with them July 2025, and I got it within an hour. I'm about to apply for another visa with them again. :)

Amazing! Very responsive in refund return, and new visa processing.

Priya was very helpful
Amazing service

Very bad experience

Seamless arrangements were done by Priya from musafir.com office. All the documents required were informed and they have very good knowledge about the process.

Dubai express visa for 30 days got approved in less than 30 hours on Sunday!( when applied on Saturday)

Quick, easy, and efficient. Took 2 business days to get my visa.

I had the best experience with Musafir. Communication was straight forward, and helpful.

I would 100% recommend them.

Impressive speed and courtesy.
i got the visa in 1 day

I used Musafir.com for the first time to arrange a UAE visit visa for my mother. I explained that it was urgent, as she needed to be in the UAE the following week for my daughter’s birth. To my surprise, the visa was issued on the same day; whereas with others it usually takes 3 to 4 days. The agent, Afnan, was exceptional: polite, highly professional, and extremely helpful throughout the process. Thank you, Afnan, and thank you, Musafir!

Best experience. Super fast service, good information and comunication via Whatsapp. Some other agency to get the visa they make you pay in USD so you pay like 3 time the price. Musafir you pay in AED the correct price.

Great service and excellent support
I was initially hesitant to use Musafir but my experience turned out to be very positive. Although I didn’t receive an immediate update after payment, once I reached out, the response was quick and professional. Mr. Joe Sam was my point of contact and kept me regularly updated throughout the process, which was very reassuring. Communication was clear and efficient, and I received my visa shortly after. Overall, I’m very satisfied with their service and would confidently recommend Musafir.